Affordable & Nice Shopping

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company is only explaining there was a "glitch" in their systems creating this issueNo offer has been made to offset the fact that their invoice and order confirmation bonded them to deliver this order with "free shipping"As a customer I'm not looking for excuses or reasons why things were mistakenly done the way way they wereI expect a company to RESOLVE the issue rather than "explain what went wrong", according to themThe customer service of this company is rally badThey send out wrong invoices and order confirmations and expect to resolve this by pointing to a (possible) "glitch" while not taking ownership and properly resolve thisBy the way, the "glitch" is still on their website as it still shows "free shipping"without restrictionsClearly this is not a customer friendly company and I have no confidence anymore in the customer service this company is providing Regards, [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company is only explaining there was a "glitch" in their systems creating this issue. No offer has been made to offset the fact that their invoice and order confirmation bonded them to deliver this order with "free shipping". As a customer I'm not looking for excuses or reasons why things were mistakenly done the way way they were. I expect a company to RESOLVE the issue rather than "explain what went wrong", according to them. The customer service of this company is rally bad. They send out wrong invoices and order confirmations and expect to resolve this by pointing to a (possible) "glitch" while not taking ownership and properly resolve this. By the way, the "glitch" is still on their website as it still shows "free shipping"without restrictions. Clearly this is not a customer friendly company and I have no confidence anymore in the customer service this company is providing.
Regards,
[redacted]

Evelyn Called from the business stated that there was a glitch in the system and it didn't process showing that there would be a shipping fee of $[redacted]. There is a shipping fee for anyone located outside of the **. Evelyn stated that she reached out to the consumer informing him that a shipping fee...

of $[redacted] would have to be paid within 24 hours in order for the products to ship. Evelyn stated that she has explained the situation to the consumer and he remains dissatisfied. The order was cancelled on 4/26/17 and a refund in the amount of $[redacted] was issued back