The business has responded Please see below:March **, Vehicle was dropped off here for transmission concern with check engine light on Vehicle had transmission replaced by outside independent shopUpon diagnosis of transmission, we found by pin point test, harness and connectors corroded/broken and the solenoid in transmission where the harness connects toWe were advised by customers outside (non-Ford) extended service contract, that both components were not coveredCustomer advised of findings and decision of extended service planAuthorization was not given for us to move forward until father called on April *, The harness was backordered and are specific to vehicleCustomers father was advised of part delayWe received the part on April **, and repaired the vehicle for the ***Due to the fact that customer purchased vehicle here at Scarsdale Ford, we discounted the parts for repair and absorbed $in laborCustomer was happy with assistance from deale rCase resolvedThank you
The business has responded. Please see below:March **, 2015 Vehicle was dropped off here for transmission concern with check engine light on . Vehicle had transmission replaced by outside independent shop. Upon diagnosis of transmission, we found by pin point test, harness and connectors...
corroded/broken and the solenoid in transmission where the harness connects to. We were advised by customers outside (non-Ford) extended service contract, that both components were not covered. Customer advised of findings and decision of extended service plan. Authorization was not given for us to move forward until father called on April *, 2015. The harness was backordered and are specific to vehicle. Customers father was advised of part delay. We received the part on April **, 2015 and repaired the vehicle for the [redacted]. Due to the fact that customer purchased vehicle here at Scarsdale Ford, we discounted the parts for repair and absorbed $500.00 in labor. Customer was happy with assistance from deale r. Case resolved. Thank you.
The business has responded Please see below:March **, Vehicle was dropped off here for transmission concern with check engine light on Vehicle had transmission replaced by outside independent shopUpon diagnosis of transmission, we found by pin point test, harness and connectors corroded/broken and the solenoid in transmission where the harness connects toWe were advised by customers outside (non-Ford) extended service contract, that both components were not coveredCustomer advised of findings and decision of extended service planAuthorization was not given for us to move forward until father called on April *, The harness was backordered and are specific to vehicleCustomers father was advised of part delayWe received the part on April **, and repaired the vehicle for the ***Due to the fact that customer purchased vehicle here at Scarsdale Ford, we discounted the parts for repair and absorbed $in laborCustomer was happy with assistance from deale rCase resolvedThank you
The business has responded. Please see below:March **, 2015 Vehicle was dropped off here for transmission concern with check engine light on . Vehicle had transmission replaced by outside independent shop. Upon diagnosis of transmission, we found by pin point test, harness and connectors...
corroded/broken and the solenoid in transmission where the harness connects to. We were advised by customers outside (non-Ford) extended service contract, that both components were not covered. Customer advised of findings and decision of extended service plan. Authorization was not given for us to move forward until father called on April *, 2015. The harness was backordered and are specific to vehicle. Customers father was advised of part delay. We received the part on April **, 2015 and repaired the vehicle for the [redacted]. Due to the fact that customer purchased vehicle here at Scarsdale Ford, we discounted the parts for repair and absorbed $500.00 in labor. Customer was happy with assistance from deale r. Case resolved. Thank you.