Affordable Pest, LLC

On 10/7/we were contacted to provide an inspection and estimate for rodent control servicesOn 10/11/we provided the free inspection and estimateWe recommended to the customer our Monthly Rodent Defense PlanThe cost of the initial service was $to which we applied a 50% discount because we were offering a special at the time making the fee $The cost per month was to be $The reason for the recommendation of a monthly program was due to the high level of rodent activity both inside and outside of the townhome in addition to extremely poor living conditions conducive to rodent activity by an occupant of the basement.On 10/13/the customer was contacted to review the estimate provided and the customer agreed to have service performedThe customer entered a service agreement with us on the date of initial service 10/18/for a one year termWe performed the initial service which included placement of exterior rodent control devices, interior trapping and baitingThe customer was to pay for the initial service at the time of service but did notWe returned on 10/21/to perform a follow up treatment per our agreement, we checked and rebaited the exterior rodent control stations as well as checked, re positioned and added additional traps on the insideThe customer did advise the technician that he was upset because he was still having a rodent issue, the technician advised that based on the severity of the problem multiple visits would likely be needed before improvement would be noticedThe technician also advised that the conditions of the basement would need to be improved upon in order to help assist in making the home rodent freeAn additional follow up visit was not scheduled after the first two visits as a result of nonpaymentHad the customer paid for the initial service $he would have been covered for services at no additional charge until his first monthly svc was due 11/18/at which point he would have needed to pay $to be covered for another month of serviceOn 11/14/the customer was contacted in regard to the past due balance of $and to schedule his first monthly serviceThe customer refused to pay the balance because he stated he was still having a problem with rodents and said he wanted to cancel serviceA member of management spoke to the customer to review the terms and conditions of the service agreementThe customer was advised that service could be rendered as soon as the past due balance was paidThe customer refused payment and refused additional serviceOn 11/30/a voicemail was left attempting to collect paymentOn 12/9/a demand letter was sent and another voicemail leftOn 12/23/the customer accepted a call to collect payment and advised that he would not pay and we could just forward the account to collectionsOn 1/6/the account was turned over to a 3rd party collector and a $collection fee was added the amount to settle the account is now $The customer disputed the charges with the 3rd party collector to which we provided supporting documentation: the customers signed Service Agreement and Work Orders for the two services provided justifying the chargeThe 3rd party collector is still attempting to collectPer the signed service agreement (see terms and conditions attached) we could have submitted this account for the full value of the one year term of service $but instead are only seeking to recoup cost for the services that have been rendered

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Thanks for your assistance. After reading...

respond from affordable pest control I still believe they did not come more than once and they only did partial job and I canceled it as the result. Therefore why should  I pay money for partial service which had no effect. I am willing to pay half of $112.50 for their services.Regards,
[redacted]

On 10/7/16 we were contacted to provide an inspection and estimate for rodent control services. On 10/11/16 we provided the free inspection and estimate. We recommended to the customer our Monthly Rodent Defense Plan. The cost of the initial service was $225.00 to which we applied a 50% discount because we were offering a special at the time making the fee $112.50. The cost per month was to be $50.00. The reason for the recommendation of a monthly program was due to the high level of rodent activity both inside and outside of the townhome in addition to extremely poor living conditions conducive to rodent activity by an occupant of the basement.On 10/13/16 the customer was contacted to review the estimate provided and the customer agreed to have service performed. The customer entered a service agreement with us on the date of initial service 10/18/16 for a one year term. We performed the initial service which included placement of exterior rodent control devices, interior trapping and baiting. The customer was to pay for the initial service at the time of service but did not. We returned on 10/21/16 to perform a follow up treatment per our agreement, we checked and rebaited the exterior rodent control stations as well as checked, re positioned and added additional traps on the inside. The customer did advise the technician that he was upset because he was still having a rodent issue, the technician advised that based on the severity of the problem multiple visits would likely be needed before improvement would be noticed. The technician also advised that the conditions of the basement would need to be improved upon in order to help assist in making the home rodent free. An additional follow up visit was not scheduled after the first two visits as a result of nonpayment. Had the customer paid for the initial service $112.50 he would have been covered for services at no additional charge until his first monthly svc was due 11/18/16 at which point he would have needed to pay $50.00 to be covered for another month of service. On 11/14/16 the customer was contacted in regard to the past due balance of $112.50 and to schedule his first monthly service. The customer refused to pay the balance because he stated he was still having a problem with rodents and said he wanted to cancel service. A member of management spoke to the customer to review the terms and conditions of the service agreement. The customer was advised that service could be rendered as soon as the past due balance was paid. The customer refused payment and refused additional service. On 11/30/16 a voicemail was left attempting to collect payment. On 12/9/16 a demand letter was sent and another voicemail left. On 12/23/16 the customer accepted a call to collect payment and advised that he would not pay and we could just forward the account to collections. On 1/6/17 the account was turned over to a 3rd party collector and a $30.00 collection fee was added the amount to settle the account is now $142.50. The customer disputed the charges with the 3rd party collector to which we provided supporting documentation: the customers signed Service Agreement and Work Orders for the two services provided justifying the charge. The 3rd party collector is still attempting to collect. Per the signed service agreement (see terms and conditions attached) we could have submitted this account for the full value of the one year term of service $712.50 but instead are only seeking to recoup cost for the services that have been rendered.