Affordable Pet Hospital

Initial Business Response /* (1000, 5, 2016/06/12) */
We are sorry the customer feels she had a negative experienceUpon managements review of the case and after speaking to the customer, we feel this was a terrible misunderstandingThe Dr and technician were in the room initially together with
the customerThe customer inquired about the vaccinations, including the bordetella (the one in question)We understood her to be asking for the vaccine, which is also one we recommend for all puppiesWhen the technician reviewed the estimate with the customer, she understood the customer to say she wanted the vaccines but did not want any skin or fecal testing, shampoo, or flea preventionThe technician wrote that the owner declined these on the estimateThe technician told the doctor what she understood the customer to decline and went back into the room with the customer to give the puppy vaccinesAt the time of discharge, the customer also declined another medicationIt was advised that only taking one of the recommended medications may not resolve the conditionWe apologize for any misunderstandingIt is our policy to review estimates with customers, and they should be signedAfter speaking with the customer on 6/9/16, it is management's understanding that there was a misunderstanding regarding wanting to decline the Bordetella vaccine and how many medications she wanted to declineThe customer only paid for the medications she approved at the time of dischargeManagement offered a courtesy recheck examination, which has a greater value than the Bordetella vaccineHowever, the customer declined and said she already found a new vetWhile we are sorry she feels she was scammed, it was in no way a scamWe were not trying to scam herBordetella vaccination is recommended for all dogs and puppies at our practiceIt is common practice, due to the amount of respiratory disease we see in dogsAlso, it is required for boarding facilitiesIt was our understanding the client was requesting the vaccine when the doctor and technician initially went into the roomAgain, sorry for your inconvenience and we wish her and her puppy well!