We serviced Mrs***'s pool thorough out the year of and winterized her pool for the winter on October 4th in which we sent her an invoice for, due upon receipt She had paid previous invoices sent through out the year but failed to pay for this last invoice I tried reaching out to her by first resending the invoice by email after days then by calling and leaving voice messages about the past due invoice numerous times with no verbal response or written given from her so we had no choice but to try and run the CC we had on file for her accountI would have worked with her if she would have communicated to me that she needed more time to pay but she never contacted anyone in our company So I charged her CC for services rendered on December 26th
Complaint: [redacted] I am rejecting this response because: No agreement was made for the company to Keep cc information on file and Run my credit card without consentThis in no way means that I would not payAs stated by the business, I paid for services all summerRegardless, this company has a contract with the credit card company as a merchant to abide by applicable lawsIf this is not resolved my only choice will be to file a police reportAgain, when I contacted the company the owners response was to sue himThis is in writing and he has admitted not only here but through email that he ran my card without consent Sincerely, [redacted] ***
You can tell the customer I will refund the $It will take 5-business days to show back to her CC. She should understand that the invoice will now be days past due and will be in defaultAny warranties in regards to work performed at the property will not be covered under any warranties expressed or implied in regards to work performed. We do not wish to do any more business with this customer
Complaint: [redacted]
I am rejecting this response because: No agreement was made for the company to 1. Keep cc information on file and 2. Run my credit card without consent. This in no way means that I would not pay. As stated by the business, I paid for services all summer. Regardless, this company has a contract with the credit card company as a merchant to abide by applicable laws. If this is not resolved my only choice will be to file a police report. Again, when I contacted the company the owners response was to sue him. This is in writing and he has admitted not only here but through email that he ran my card without consent.
Sincerely,
[redacted]
We serviced Mrs. [redacted]'s pool thorough out the year of 2016 and winterized her pool for the winter on October 4th in which we sent her an invoice for, due upon receipt. She had paid previous invoices sent through out the year but failed to pay for this last invoice. I tried reaching out...
to her by first resending the invoice by email after 30 days then by calling and leaving voice messages about the past due invoice numerous times with no verbal response or written given from her so we had no choice but to try and run the CC we had on file for her account. I would have worked with her if she would have communicated to me that she needed more time to pay but she never contacted anyone in our company. So I charged her CC for services rendered on December 26th.
We serviced Mrs***'s pool thorough out the year of and winterized her pool for the winter on October 4th in which we sent her an invoice for, due upon receipt She had paid previous invoices sent through out the year but failed to pay for this last invoice I tried reaching out to her by first resending the invoice by email after days then by calling and leaving voice messages about the past due invoice numerous times with no verbal response or written given from her so we had no choice but to try and run the CC we had on file for her accountI would have worked with her if she would have communicated to me that she needed more time to pay but she never contacted anyone in our company So I charged her CC for services rendered on December 26th
Complaint: [redacted] I am rejecting this response because: No agreement was made for the company to Keep cc information on file and Run my credit card without consentThis in no way means that I would not payAs stated by the business, I paid for services all summerRegardless, this company has a contract with the credit card company as a merchant to abide by applicable lawsIf this is not resolved my only choice will be to file a police reportAgain, when I contacted the company the owners response was to sue himThis is in writing and he has admitted not only here but through email that he ran my card without consent Sincerely, [redacted] ***
You can tell the customer I will refund the $It will take 5-business days to show back to her CC. She should understand that the invoice will now be days past due and will be in defaultAny warranties in regards to work performed at the property will not be covered under any warranties expressed or implied in regards to work performed. We do not wish to do any more business with this customer
Complaint: [redacted]
I am rejecting this response because: No agreement was made for the company to 1. Keep cc information on file and 2. Run my credit card without consent. This in no way means that I would not pay. As stated by the business, I paid for services all summer. Regardless, this company has a contract with the credit card company as a merchant to abide by applicable laws. If this is not resolved my only choice will be to file a police report. Again, when I contacted the company the owners response was to sue him. This is in writing and he has admitted not only here but through email that he ran my card without consent.
Sincerely,
[redacted]
We serviced Mrs. [redacted]'s pool thorough out the year of 2016 and winterized her pool for the winter on October 4th in which we sent her an invoice for, due upon receipt. She had paid previous invoices sent through out the year but failed to pay for this last invoice. I tried reaching out...
to her by first resending the invoice by email after 30 days then by calling and leaving voice messages about the past due invoice numerous times with no verbal response or written given from her so we had no choice but to try and run the CC we had on file for her account. I would have worked with her if she would have communicated to me that she needed more time to pay but she never contacted anyone in our company. So I charged her CC for services rendered on December 26th.