Affordable Portable Housing

Complaint: [redacted] I am rejecting this response because: This is a new excuse So now his claim is that he doesn't know who he was dealing with because HE failed to include the clients name on the proposal, is that correct? Why was this not his original claim to the Revdex.com? If an unknown client was making an unknown claim, why was he attempting to defend himself with his long response which confirmed that he knew the details of what has happened?The good thing is that he did not rebut or refute anything in the last response, which is big progress.This new excuse is rejected for many reasons.The proposal was written by John R [redacted] at Affordable Portable Housing, any such failure was his own, therefore any vague portions are decided in favor of the one who did not write the proposal/agreement/contract.He accepted money as a deposit and attempted to do work, and he claims that didn't know who he was dealing with?1-The proposal was sent to the indicated email address, [redacted] Showing knowledge of the email address.2-The proposal was for the project in Costa Rica Showing knowledge of the project location.3-The wire transfer was made to his account as a deposit Showing that he provided the account number.4-Over email's repeatedly asking/answering the same questions confirm that he was attempting to work on the indicated project.5-After failure to perform any work, a partial refund was returned to the correct address, to the one who originally initiated the wire transfer for the deposit, #3.If someone unknown wired money to his account and he failed to return the money, wouldn't that be theft? Should I be filing a police report? Why would he accept money that was not meant for him? Why would the proposal include the project location, Costa Rica? Was this a lucky guess? Why would he repeatedly send dozens of emails to the correct email address asking questions about a project of which he was unaware? Why would he argue about a refund? Why would he return only a partial refund? Why would he admit that his time is worth something(supposedly doing work)? How could he guess the correct address to where to send the refund? There are many other questions that could be asked, but John R [redacted] at Affordable Portable Housing the one who drafted the "Drafting etc Proposal for [redacted] *, Costa Rica" bears the responsibility for his own errors His actions show that he knew who we were, and the wire transfer shows who sent the money We made the deposit and acted in good faith and responded to all questions via emails This is nothing more that another attempt to avoid accepting responsibility for the failures of Affordable Portable Housing, specifically John R [redacted] with whom I was in communication Sincerely, [redacted]

Reply to complant # [redacted] from John R***, owner of Affordable Portable HousingThe complainant was basically unable to show me what he wanted his home to look like after 4+ attempts to email me a hand drawn sketchEach time I asked questions trying to clarify exactly what he wanted, and each time he tried his best to explain, I am sure, but each time it got more and more confusing to me because he also kept changing what he wanted, which is not how the drafting process is supposed to workI spent at least hours of my time writing novel length emails and trying to make sense of his sketches, asking him very specific and clear questions to which I did not receive answers that addressed my specific questionsThere were huge gaps of time between replies because he was not near anywhere near a place that had internet services as he was in the jungles of Costa RicaI never complained about that, I also never complained about his inabiliity to sketch out or describe what he wanted, nor his inability to answer my specific and clear questionsSo his complaint about how long the process took was completely driven by these two issues that he failed to mention in his complaintI never said I am giving up on this, I never complained about anythingI persisted in trying to figure out what he wanted, and I never ran away from doing the workI am still to this day willing to do the work, and I told him that on the phone multiple times, but he always said he wanted a total refund of his moneyHe basically made it impossible to do the work, and I do not think he was trying to be difficult, but nonetheless, I could not get an adequate idea of what he really wanted and as the email threads can show anyone, I never ever said I am giving upI never ran away from doing the workI could not give my drafting team the instructions athe sketches provided because they would not be able to understand what was wanted, and I cannot get my drafting team involved until I have a clear direction to go inSo the complainant asked for a total refund, to which I said- “i am not running away from providing what you want, so lets try and figure this out so we can get this doneI cannot help that your replies via email have weeks inbetween each email, its not my fault that you are in the jungle and have no internet servicesIt is not my fault that you cannot show me what you want or that you cannot answer my clear questions adequately enough for my team to do the work.” He insisted on a refund of his deposit, 50% deposit, so finally I said I would refund most of it, even though I felt it was not called for to do that, and I said I need to keep something for my considerable time trying my best to figure out what was desiredI do this constantly for a living, I have never had such a tough time figuring out what my clients wantI even called his mother on the phone explaining the situation, and she said that he is very vague, she was not surprised that this situation aroseSo I feel completely justified in keeping the $for 15+ hours of my professional time, and I will certainly listen to the Revdex.com's feedback, If any, on this situationThat breaks down to $per hourI feel that is more than fairI currently have an A+ rating with the Revdex.com, so I am not in the business of cheating peopleI made every attempt to do the work, and am still willing to do it if the complainant will send me back the refunded money, and provide a sketch or desc that I can understand adequatelyHis deposit was strictly for half of just the drafting fees, and did not include the fee for my architect to stamp the plans, which he wanted, and I am still willing to do that also if the complainant will pay me for that as well Sincerely, John * R*** Affordable Portable Housing

Please let me know if you require anything elseYou will notice that on the agreement, the clients name is not listed, just his email name as he never gave me that informationJohn R***Affordable Portable HousingAulike street #909Kailua, Oahu, HI 96734808-953-2005Fax- [email protected]://www.AffordablePortableHousing.com

Please let me know if you require anything else. You will notice that on the agreement, the clients name is not listed, just his email name as he never gave me that information. John R[redacted]Affordable Portable Housing14 Aulike street #909Kailua, Oahu, HI 96734808-953-2005Fax- [email protected]://www.AffordablePortab...⇄

Reply to complant #[redacted] from John R[redacted], owner of
Affordable Portable HousingThe complainant was basically unable to show me what he
wanted his home to look like after 4+ 
attempts to email me a hand drawn sketch. Each time I asked questions
trying to clarify exactly what he wanted,...

and each time he tried his best to
explain, I am sure, but each time it got more and more confusing to me because
he also kept changing what he wanted, which is not how the drafting process is
supposed to work. I spent at least 15 hours of my time writing novel length
emails and trying to make sense of his sketches, asking him very specific and
clear questions to which I did not receive answers that addressed my specific
questions. There were huge gaps of time between replies because he was not near
anywhere near a place that had internet services as he was in the jungles of
Costa Rica. I never complained about that, I also never complained about his
inabiliity to sketch out or describe what he wanted, nor his inability to
answer my specific and clear questions. So his complaint about how long the
process took was completely driven by these two issues that he failed to
mention in his complaint. I never said I am giving up on this, I never
complained about anything. I persisted in trying to figure out what he wanted,
and I never ran away from doing the work. I am still to this day willing to do
the work, and I told him that on the phone multiple times, but he always said
he wanted a total refund of his money. He basically made it impossible to do
the work, and I do not think he was trying to be difficult, but nonetheless, I
could not get an adequate idea of what he really wanted and as the email
threads can show anyone, I never ever said I am giving up. I never ran away from
doing the work. I could not give my drafting team the instructions and-or the
sketches provided because they would not be able to understand what was wanted,
and I cannot get my drafting team involved until I have a clear direction to go
in. So the complainant asked for a total refund, to which I said- “i am not
running away from providing what you want, so lets try and figure this out so
we can get this done. I cannot help that your replies via email have weeks
inbetween each email, its not my fault that you are in the jungle and have no
internet services. It is not my fault that you cannot show me what you want or
that you cannot answer my clear questions adequately enough for my team to do
the work.” He insisted on a refund of his deposit, 50% deposit, so finally I
said I would refund most of it, even though I felt it was not called for to do
that, and I said I need to keep something for my considerable time trying my
best to figure out what was desired. I do this constantly for a living, I have
never had such a tough time figuring out what my clients want. I even called
his mother on the phone explaining the situation, and she said that he is very
vague, she was not surprised that this situation arose. So I feel completely
justified in keeping the $260 for 15+ hours of my professional time, and I will
certainly listen to the Revdex.com's feedback, If any, on this situation. That breaks
down to $17.33 per hour. I feel that is more than fair. I currently have an A+
rating with the Revdex.com, so I am not in the business of cheating people. I made
every attempt to do the work, and am still willing to do it if the complainant
will send me back the refunded money, and provide a sketch or desc that I can
understand adequately. His deposit was strictly for half of just the drafting
fees, and did not include the fee for my architect to stamp the plans, which he
wanted, and I am still willing to do that also if the complainant will pay me
for that as well.                                     �...⇄ Sincerely,                                   ...⇄ />          John * R[redacted]                                 ...⇄ /> Affordable Portable Housing

Complaint: [redacted]
I am rejecting this response because:
This is a new excuse.  So now his claim is that he doesn't know who he was dealing with because HE failed to include the clients name on the proposal, is that correct?  Why was this not his original claim to the Revdex.com?  If an unknown client was making an unknown claim, why was he attempting to defend himself with his long response which confirmed that he knew the details of what has happened?The good thing is that he did not rebut or refute anything in the last response, which is big progress.This new excuse is rejected for many reasons.The proposal was written by John R[redacted] at Affordable Portable Housing, any such failure was his own, therefore any vague portions are decided in favor of the one who did not write the proposal/agreement/contract.He accepted money as a deposit and attempted to do work, and he claims that didn't know who he was dealing with?1-The proposal was sent to the indicated email address, [redacted].  Showing knowledge of the email address.2-The proposal was for the project in Costa Rica.  Showing knowledge of the project location.3-The wire transfer was made to his account as a deposit.  Showing that he provided the account number.4-Over 65 email's repeatedly asking/answering the same questions confirm that he was attempting to work on the indicated project.5-After failure to perform any work, a partial refund was returned to the correct address, to the one who originally initiated the wire transfer for the deposit, #3.If someone unknown wired money to his account and he failed to return the money, wouldn't that be theft?  Should I be filing a police report?  Why would he accept money that was not meant for him?  Why would the proposal include the project location, Costa Rica?  Was this a lucky guess?  Why would he repeatedly send dozens of emails to the correct email address asking questions about a project of which he was unaware?  Why would he argue about a refund?  Why would he return only a partial refund?  Why would he admit that his time is worth something(supposedly doing work)?  How could he guess the correct address to where to send the refund? There are many other questions that could be asked, but John R[redacted] at Affordable Portable Housing the one who drafted the "Drafting
etc Proposal for [redacted], Costa Rica" bears the responsibility for his own errors.  His actions show that he knew who we were, and the wire transfer shows who sent the money.  We made the deposit and acted in good faith and responded to all questions via emails.  This is nothing more that another attempt to avoid accepting responsibility for the failures of Affordable Portable Housing, specifically John R[redacted] with whom I was in communication.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The reply claims that there are two issues which created this problem: 1. inability to provide a hand drawn sketch, and  2.  supposed failure to answer questions.1)  Poor sketching ability was admitted from the outset so a PROFESSIONAL floor plan was provided as a reference to modify.  Why sketch something new when we can use an existing professional floor plan.  Or is it being suggested that a hand drawn sketch is better than an existing professional floor plan?2)  Answers were provided to all questions were repeatedly answered.  How many times do we need to state the square footage?  So unless someone wants to claim that a Professional floor plan is inferior to a hand drawn sketch and that basic information needs to be repeated multiple times then the statement, "So his
complaint about how long the process took was completely driven by
these two issues that he failed to mention in his complaint." is now shown to be false.  Furthermore, the fact is that answers were repeated multiple times and the floor plan provided in lieu of a sketch was included in the original complaint.  3) A third reason is stated for the problems, supposed lack of communication.  How many times do we need to repeat the same communication, if one is in "a jungle" or on the moon, should one have to repeat the same information ad nausea?The information necessary to provide a basic floor plan was provided in the attached floorpan in one of the first emails dated 6 June, 2016.  That particular email detailed the general shape, size in square footage, and changes.  That attached floor plan was mostly correct.  With a provided floor plan, FROM ANOTHER ARCHITECT, size, shape, and modifications desired.  We believe there was more than enough information to do some work, since there was already a floor plan created that was provided!Most communications after that original email, regardless of my physical location or time lapse to respond, were answering questions to information that had already been provided months before.   Another example found during the writing of this email: a week after the email of 6 June, 2016, which specified the square footage with the floor plan attached, we were asked on 13 June for the square footage again.   We made no additional changes, except to eliminate the loft over the terrace since John could never comprehend the loft concept, and there is no proof to such a claim.  The majority of emails were requests to information already provided. The claim that I was "vague" is laughable since since my mother feels totally the opposite as I usually am overly specific.  Furthermore, she was unaware of these details to avoid upsetting her, until John took the time to look up her phone number and complain to her, so any claim of being "vague" was based on what John had said to her with her only hearing one side of the story.  She would feel quite different now that she knows what has happened.  The refund was demanded for two reasons, neither of which were time dependant,  1. the necessity to repeatedly convey the same information already provided, 2. and the inability to grasp concepts such as a "loft over the terrace".  After 6 months we said enough and asked for the refund.  We do not want John to do the work because we feel that he is unable to provide the service that we desire.  Conclusion:  The critical point that we want to emphasise is that we provided a professional grade floor plan to modify, which we claim is superior to a sketch.  From the outset the required information was provided.  Attachments APH-1 to APH-3 are included to show this.  Furthermore, attached is one of many emails, APH-4, in which we needed to repeat information.  
Sincerely,
[redacted]