Revdex.com of Texas Re: Case Number: [redacted] (Courtney F*) ESI I.D# [redacted] AP Gas & Electric Account # [redacted] (Martha G [redacted] ) Address: [redacted] **, COLUMBUS, OH, [redacted] After a careful review of Courtney F*’s complaint, the following has been concluded from our findings; APG&E contacted MsF [redacted] to obtain her grandmothers account details, due to the information provided belonging to MsF* Martha G [redacted] agreed to sign up with APG&E for a term of months at a fixed rate of kWh on 11/13/Unfortunately, the contract expired on 11/13/and remained with APG&E on a floating variable rateA renewal letter was sent on 10/03/ to the address of [redacted] COLUMBUS, OH ***, prior to the contract expiration dateUnfortunately, we did not hear back from MsG [redacted] , the account was not renewed on to a new fixed rate, nor switched away to avoid being charged at a variable rateAPG&E received a call on 01/14/from MsF*, however, we were unable to provide any information due to our privacy policy and MsF [redacted] was not listed as an authorized contact Due to the customer’s request to cancel, APG&E has sent a Drop request to have the account switched back to their utility company ***-CSPThe confirmed service end date is 02/12/We sincerely apologize for any inconvenience this may have caused All pertinent recordings and paperwork are attached with this response
To Whom It May Concern, AP
G&E has rerated Mrs*** for the service period of
7/23/2014-8/21/We have issued a refund check in the amount of $32.56 to
the address of *** * *** *** *** *** * ** *** Customer should receive her refund in
to business days** *** sincerely apologizes for any inconvenience
this has causedIf you have any questions or concerns please feel free to
contact me at ***
Tianna Farr
713-337-
Sent: Monday, May 01, 2017 8:24 AM Subject: Complaint # [redacted] This is to inform you that APG&E is currently investigating this complaint and hope to have a valid resolution for the customer within the next 24-48 hours. We currently working on trying to contact the customer...
to work out a resolution. Tiffany [redacted] Manager | Legal and Regulatory Reporting AP Gas & Electric ...⇄ 6161 Savoy Dr. Suite 500 ...⇄ Houston, TX 77036 Office: 832.380.7879 | Mobile: [redacted] | Fax: 888.456.2085 IM – Mnsstiff ...⇄ t[redacted]@apge.com
Revdex.com of Texas
Roman","serif"">Re: Cas* Number: [10592313] – [redacted],
[redacted]ESI I.D. # [redacted] & [redacted] Account # [redacted]Address:
[redacted], ** After a careful review
of Ms. [redacted] account, th* following has been concluded from our
findings; Pleas* accept our sincere
apologies for th* inconvenienc* you may hav* experienced. Upon thorough review of the
situation, [redacted]&* records indicat* that Ms. [redacted] agreed to sign up
with [redacted]&* for a term of 12 months at a fixed rat* of 0.061 kWh on 04/30/2013.
A welcom* letter was sent out to 05/01/2013 to th* customer's mailing address. Unfortunately,
th* contract expired on 04/30/2014 and remained with [redacted]&* on a floating
variabl* rate. A renewal letter was sent on 04/04/2014 to th* address of 19500
[redacted], **, prior to th* contract expiration date.
Unfortunately, w* did not hear back from Ms. [redacted], th* account was not renewed
on to a new fixed rate, nor switched away to avoid being charged at a variable
rate. Furthermore, a drop was submitted
as requested by th* customer on 02/25/2015 with a confirmed end dat* of
03/09/2015. As of now th* account is currently closed, th* final payment of
$115.00 has been applied to th* account. Th* account shows a zero balance. W* sincerely apologiz* for any inconvenience
this may hav* caused.
All pertinent
recordings and paperwork ar* attached with this response.
Revdex.com of [redacted]
Re: [Case Number: [[redacted]
ESI I.D. # [redacted]
AP Gas & Electric Account # [redacted]
Address: [redacted]
After a careful...
review of [redacted] account,
the following has been concluded from our findings;
APG&E has looked into the customer’s
double payment made of $119.02 on 9/16/2014. The customer requested a chargeback
from his bank which caused a $30 fee. AP G&E has waived this $30 chargeback
fee and a late fee assessed for $1.50 on 12/22/2014. We apologize for any
inconvenience this may have caused. If you have any further questions, please feel free to contact us at [redacted]
Revdex.com of Texas
Re: Case Number: [[redacted]] – Gayle
F B[redacted]
ESI I.D. # [redacted]
AP Gas & Electric Account # [redacted]
Address:
[redacted] Road Reisterstown, MD [redacted]
After a careful review
of Ms. [redacted]’s account, the...
following has been concluded from our
findings;
APG&E received a valid Third
Party Verification call that was completed with Ms. B[redacted] on 05/09/2014. Ms.
B[redacted] agreed to the enrollment process and the terms of the agreement. She
agreed to sign up with APG&E for a rate of 0.089 kWh for a term of 3 months
fixed.
APG&E contacted Ms. B[redacted] on
12/31/2014 to discuss a cancellation request due to high invoices. We advise
Ms. B[redacted] that unfortunately, the contract expired on 08/09/2014 and
remained with APG&E on a floating variable rate. A renewal letter was sent
on 06/23/2014 to the address of [redacted] Road Reisterstown, MD [redacted],
prior to the contract expiration date. Unfortunately, we did not hear back from
Ms. B[redacted], the account was not renewed on to a new fixed rate, nor switched
away to avoid being charged at a variable rate.
Upon thorough review of Ms.
B[redacted]’s concerns it was brought to our attention that the fixed rate of
0.089kWh was not charged for 2 out of the 3 months per the agreement. We
sincerely apologize for the inconvenience and proceeded to re-rate the 2 service
periods of 08/09/2014 - 08/18/2014 and 08/18/2014-09/17/2014 for a total credit
of $26.39. At APG&E, we take pride in ensuring our customer’s satisfactions,
and as a courtesy APG&E proceeded to re-rate one more service period
(12/16/2014-01/16/2015) for a credit amount of $39.18, we have remitted a check
for a total amount of $65.57 to Ms. B[redacted]’s mailing address.
Furthermore, the customer was
with APGE for a total of 7 service periods until she requested to be switched
back to her utility provider BGEE. As requested by Ms. B[redacted] APG&E
submitted a Drop request on 01/02/2015, however due to the process of 15- 45
business days the confirmed service end date is 01/16/2015. We sincerely
apologize for any inconvenience this may have caused.
All pertinent
recordings and paperwork are attached with this response.
APG&E mailed a renewal notice to [redacted] on 04/18/2016. The letter was sent to the mailing address on file 47 days prior to the contract expiration date of 06/04/2016. As mentioned by Mr. [redacted], APG&E did not contact him in 2016 to notify him of the contract expiration due to...
this being a courtesy practice of the past. Outbound renewal calls are no longer made, and it is not a requirement from the Public Utility Commission of Texas. In addition, APG&E also provides the service agreement end date on all invoices leading up to the expiration date. In addition, the rate quoted to [redacted] via phone on 07/29/2016 is different than the rate offer posted on the “Power to Choose” website for APG&E. PTC rates are an introductory offer for new customers only, as mentioned on the website. Our prices vary depending upon the channel because our costs vary. Prices are subject to change every day and it is indeed very likely that a price offered on the phone could differ significantly from a price published on a website for new customers only. [redacted] Unfortunately, we are unable to provide a re-rate due to having the correct mailing address on file, and no returned mail ever received for any documents in the 2+ years of servicing the account. Also, the current balance due on 08/22/2016 is $127.17.The account is currently closed and no longer with APG&E as of 08/02/2016.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Revdex.com of [redacted]
Re: Case Number: [[redacted]]
– [redacted]...
[redacted]
ESI I.D. # [redacted]
AP Gas & Electric Account # [redacted]
Address: [redacted]
After a careful review
of [redacted] account, the following has been concluded from our findings;
APG&E received a valid Third Party Verification
call that was completed
with
[redacted] on 08/03/2013. [redacted] agreed to the enrollment process and the terms of the agreement. She agreed to sign up with APG&E for a rate of 0.0649 kWh for a term of 12 months fixed. Unfortunately, the contract expired
on 08/03/2014
and
remained with
APG&E on a floating
variable rate.
A
renewal letter was sent on 06/16/2014 to the address of [redacted], prior to the contract expiration
date. Unfortunately, we did not hear back
from
[redacted] the account was not renewed on to a new fixed
rate, nor switched
away to avoid being charged at
a variable rate.
APG&E received a
call from [redacted]
on 03/10/2015 concerning
her
enrollment and
her
invoices. APG&E informed [redacted] that her contract
expired on 08/03/2014 and once the contract
ends the account goes on a default
rate unless the account is canceled
or renew,
it was informed her account is currently on a variable rate. [redacted]
was advised
that we will locate the TPV recording and
we
will give her a call back as requested. APG&E contacted [redacted] on 03/11/2015 to advice that
we
have the recording
and we can have her listen to
it, unfortunately, we were unable to reach
the
customer at
that time.
Furthermore, the account was drop as requested by [redacted] on 03/11/2015 and a cancellation letter was sent out via mailing
address on the same date. [redacted] is no longer be
with APG&E as of 03/18/2015. We sincerely apologize for any inconvenience this may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint as there has been no action taken. I was not provided sufficient notice. As stated before, I asked for proof that the letter was actually sent and APG&E has not been able to provide any tracking information. Simply sending a PDF and saying that it was sent does not suffice. It was also over a month that I was paying the unauthorized amount. As APG&E knows I went "paperless" meaning I received my bill electronically and paid online. There is no Electronic notice filed on my account, however all invoices are filed. Why would there not be a copy online? Why would APG&E wait until I call over a month later about this? The answer is obvious, because they profited more. I will pay my remaining overpriced balance, as I've never missed a payment, but I am disappointed in APG&E for slamming me. I will leave reviews for this company in hopes that this will not happen to others as they are not resolving this matter. Thank you for your time.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
However, it does not appear that anything additional can be done with the Revdex.com. I will close my case with the Revdex.com once I receive the 2 payments from APG&E. Please note that I will not deal directly with APG&E anymore. I will advise under this Complaint once the reimbursements have been received.
Regards,
Gayle B[redacted]
Revdex.com of Texas
Re: Case Number: [redacted]
(Courtney F[redacted])
ESI I.D. # [redacted]
AP Gas & Electric Account # [redacted]
(Martha G[redacted])
Address: [redacted],
COLUMBUS, OH, [redacted]
After a careful review
of Courtney F[redacted]’s...
complaint, the following has been concluded from our
findings;
APG&E contacted Ms. F[redacted] to
obtain her grandmothers account details, due to the information provided
belonging to Ms. F[redacted].
Martha G[redacted] agreed to sign up
with APG&E for a term of 12 months at a fixed rate of 0.0649 kWh on
11/13/2013. Unfortunately, the contract expired on 11/13/2014 and remained with
APG&E on a floating variable rate. A renewal letter was sent on 10/03/2014
to the address of [redacted] COLUMBUS, OH [redacted], prior to the contract
expiration date. Unfortunately, we did not hear back from Ms. G[redacted], the
account was not renewed on to a new fixed rate, nor switched away to avoid
being charged at a variable rate. APG&E received a call on 01/14/2015 from
Ms. F[redacted], however, we were unable to provide any information due to our
privacy policy and Ms. F[redacted] was not listed as an authorized contact.
Due to the customer’s request to
cancel, APG&E has sent a Drop request to have the account switched back to
their utility company [redacted]-CSP. The confirmed service end date is 02/12/2015. We
sincerely apologize for any inconvenience this may have caused.
All pertinent
recordings and paperwork are attached with this response.
Revdex.com of Texas Re: Case Number: [redacted] (Courtney F
*) ESI I.D# [redacted] AP Gas & Electric Account # [redacted] (Martha G [redacted] ) Address: [redacted] **, COLUMBUS, OH, [redacted] After a careful review of Courtney F
*’s complaint, the following has been concluded from our findings; APG&E contacted MsF [redacted] to obtain her grandmothers account details, due to the information provided belonging to MsF
* Martha G [redacted] agreed to sign up with APG&E for a term of months at a fixed rate of kWh on 11/13/Unfortunately, the contract expired on 11/13/and remained with APG&E on a floating variable rateA renewal letter was sent on 10/03/ to the address of [redacted] COLUMBUS, OH ***, prior to the contract expiration dateUnfortunately, we did not hear back from MsG [redacted] , the account was not renewed on to a new fixed rate, nor switched away to avoid being charged at a variable rateAPG&E received a call on 01/14/from MsF
*, however, we were unable to provide any information due to our privacy policy and MsF [redacted] was not listed as an authorized contact Due to the customer’s request to cancel, APG&E has sent a Drop request to have the account switched back to their utility company ***-CSPThe confirmed service end date is 02/12/We sincerely apologize for any inconvenience this may have caused All pertinent recordings and paperwork are attached with this response
To Whom It May Concern, AP
G&E has rerated Mrs*** for the service period of
7/23/2014-8/21/We have issued a refund check in the amount of $32.56 to
the address of *** * *** *** *** *** * ** *** Customer should receive her refund in
to business days** *** sincerely apologizes for any inconvenience
this has causedIf you have any questions or concerns please feel free to
contact me at ***
Tianna Farr
713-337-
Sent: Monday, May 01, 2017 8:24 AM Subject: Complaint # [redacted] This is to inform you that APG&E is currently investigating this complaint and hope to have a valid resolution for the customer within the next 24-48 hours. We currently working on trying to contact the customer...
to work out a resolution. Tiffany [redacted] Manager | Legal and Regulatory Reporting AP Gas & Electric ...⇄ 6161 Savoy Dr. Suite 500 ...⇄ Houston, TX 77036 Office: 832.380.7879 | Mobile: [redacted] | Fax: 888.456.2085 IM – Mnsstiff ...⇄ t[redacted]@apge.com
Revdex.com of Texas
Roman","serif"">Re: Cas* Number: [10592313] – [redacted],
[redacted]ESI I.D. # [redacted] & [redacted] Account # [redacted]Address:
[redacted], ** After a careful review
of Ms. [redacted] account, th* following has been concluded from our
findings; Pleas* accept our sincere
apologies for th* inconvenienc* you may hav* experienced. Upon thorough review of the
situation, [redacted]&* records indicat* that Ms. [redacted] agreed to sign up
with [redacted]&* for a term of 12 months at a fixed rat* of 0.061 kWh on 04/30/2013.
A welcom* letter was sent out to 05/01/2013 to th* customer's mailing address. Unfortunately,
th* contract expired on 04/30/2014 and remained with [redacted]&* on a floating
variabl* rate. A renewal letter was sent on 04/04/2014 to th* address of 19500
[redacted], **, prior to th* contract expiration date.
Unfortunately, w* did not hear back from Ms. [redacted], th* account was not renewed
on to a new fixed rate, nor switched away to avoid being charged at a variable
rate. Furthermore, a drop was submitted
as requested by th* customer on 02/25/2015 with a confirmed end dat* of
03/09/2015. As of now th* account is currently closed, th* final payment of
$115.00 has been applied to th* account. Th* account shows a zero balance. W* sincerely apologiz* for any inconvenience
this may hav* caused.
All pertinent
recordings and paperwork ar* attached with this response.
Revdex.com of [redacted]
Re: [Case Number: [[redacted]
ESI I.D. # [redacted]
AP Gas & Electric Account # [redacted]
Address: [redacted]
After a careful...
review of [redacted] account,
the following has been concluded from our findings;
APG&E has looked into the customer’s
double payment made of $119.02 on 9/16/2014. The customer requested a chargeback
from his bank which caused a $30 fee. AP G&E has waived this $30 chargeback
fee and a late fee assessed for $1.50 on 12/22/2014. We apologize for any
inconvenience this may have caused. If you have any further questions, please feel free to contact us at [redacted]
Revdex.com of Texas
Re: Case Number: [[redacted]] – Gayle
F B[redacted]
ESI I.D. # [redacted]
AP Gas & Electric Account # [redacted]
Address:
[redacted] Road Reisterstown, MD [redacted]
After a careful review
of Ms. [redacted]’s account, the...
following has been concluded from our
findings;
APG&E received a valid Third
Party Verification call that was completed with Ms. B[redacted] on 05/09/2014. Ms.
B[redacted] agreed to the enrollment process and the terms of the agreement. She
agreed to sign up with APG&E for a rate of 0.089 kWh for a term of 3 months
fixed.
APG&E contacted Ms. B[redacted] on
12/31/2014 to discuss a cancellation request due to high invoices. We advise
Ms. B[redacted] that unfortunately, the contract expired on 08/09/2014 and
remained with APG&E on a floating variable rate. A renewal letter was sent
on 06/23/2014 to the address of [redacted] Road Reisterstown, MD [redacted],
prior to the contract expiration date. Unfortunately, we did not hear back from
Ms. B[redacted], the account was not renewed on to a new fixed rate, nor switched
away to avoid being charged at a variable rate.
Upon thorough review of Ms.
B[redacted]’s concerns it was brought to our attention that the fixed rate of
0.089kWh was not charged for 2 out of the 3 months per the agreement. We
sincerely apologize for the inconvenience and proceeded to re-rate the 2 service
periods of 08/09/2014 - 08/18/2014 and 08/18/2014-09/17/2014 for a total credit
of $26.39. At APG&E, we take pride in ensuring our customer’s satisfactions,
and as a courtesy APG&E proceeded to re-rate one more service period
(12/16/2014-01/16/2015) for a credit amount of $39.18, we have remitted a check
for a total amount of $65.57 to Ms. B[redacted]’s mailing address.
Furthermore, the customer was
with APGE for a total of 7 service periods until she requested to be switched
back to her utility provider BGEE. As requested by Ms. B[redacted] APG&E
submitted a Drop request on 01/02/2015, however due to the process of 15- 45
business days the confirmed service end date is 01/16/2015. We sincerely
apologize for any inconvenience this may have caused.
All pertinent
recordings and paperwork are attached with this response.
APG&E mailed a renewal notice to [redacted] on 04/18/2016. The letter was sent to the mailing address on file 47 days prior to the contract expiration date of 06/04/2016. As mentioned by Mr. [redacted], APG&E did not contact him in 2016 to notify him of the contract expiration due to...
this being a courtesy practice of the past. Outbound renewal calls are no longer made, and it is not a requirement from the Public Utility Commission of Texas. In addition, APG&E also provides the service agreement end date on all invoices leading up to the expiration date. In addition, the rate quoted to [redacted] via phone on 07/29/2016 is different than the rate offer posted on the “Power to Choose” website for APG&E. PTC rates are an introductory offer for new customers only, as mentioned on the website. Our prices vary depending upon the channel because our costs vary. Prices are subject to change every day and it is indeed very likely that a price offered on the phone could differ significantly from a price published on a website for new customers only. [redacted] Unfortunately, we are unable to provide a re-rate due to having the correct mailing address on file, and no returned mail ever received for any documents in the 2+ years of servicing the account. Also, the current balance due on 08/22/2016 is $127.17.The account is currently closed and no longer with APG&E as of 08/02/2016.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Revdex.com of [redacted]
Re: Case Number: [[redacted]]
– [redacted]...
[redacted]
ESI I.D. # [redacted]
AP Gas & Electric Account # [redacted]
Address: [redacted]
After a careful review
of [redacted] account, the following has been concluded from our findings;
APG&E received a valid Third Party Verification
call that was completed
with
[redacted] on 08/03/2013. [redacted] agreed to the enrollment process and the terms of the agreement. She agreed to sign up with APG&E for a rate of 0.0649 kWh for a term of 12 months fixed. Unfortunately, the contract expired
on 08/03/2014
and
remained with
APG&E on a floating
variable rate.
A
renewal letter was sent on 06/16/2014 to the address of [redacted], prior to the contract expiration
date. Unfortunately, we did not hear back
from
[redacted] the account was not renewed on to a new fixed
rate, nor switched
away to avoid being charged at
a variable rate.
APG&E received a
call from [redacted]
on 03/10/2015 concerning
her
enrollment and
her
invoices. APG&E informed [redacted] that her contract
expired on 08/03/2014 and once the contract
ends the account goes on a default
rate unless the account is canceled
or renew,
it was informed her account is currently on a variable rate. [redacted]
was advised
that we will locate the TPV recording and
we
will give her a call back as requested. APG&E contacted [redacted] on 03/11/2015 to advice that
we
have the recording
and we can have her listen to
it, unfortunately, we were unable to reach
the
customer at
that time.
Furthermore, the account was drop as requested by [redacted] on 03/11/2015 and a cancellation letter was sent out via mailing
address on the same date. [redacted] is no longer be
with APG&E as of 03/18/2015. We sincerely apologize for any inconvenience this may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint as there has been no action taken. I was not provided sufficient notice. As stated before, I asked for proof that the letter was actually sent and APG&E has not been able to provide any tracking information. Simply sending a PDF and saying that it was sent does not suffice. It was also over a month that I was paying the unauthorized amount. As APG&E knows I went "paperless" meaning I received my bill electronically and paid online. There is no Electronic notice filed on my account, however all invoices are filed. Why would there not be a copy online? Why would APG&E wait until I call over a month later about this? The answer is obvious, because they profited more. I will pay my remaining overpriced balance, as I've never missed a payment, but I am disappointed in APG&E for slamming me. I will leave reviews for this company in hopes that this will not happen to others as they are not resolving this matter. Thank you for your time.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
However, it does not appear that anything additional can be done with the Revdex.com. I will close my case with the Revdex.com once I receive the 2 payments from APG&E. Please note that I will not deal directly with APG&E anymore. I will advise under this Complaint once the reimbursements have been received.
Regards,
Gayle B[redacted]
Revdex.com of Texas
Re: Case Number: [redacted]
(Courtney F[redacted])
ESI I.D. # [redacted]
AP Gas & Electric Account # [redacted]
(Martha G[redacted])
Address: [redacted],
COLUMBUS, OH, [redacted]
After a careful review
of Courtney F[redacted]’s...
complaint, the following has been concluded from our
findings;
APG&E contacted Ms. F[redacted] to
obtain her grandmothers account details, due to the information provided
belonging to Ms. F[redacted].
Martha G[redacted] agreed to sign up
with APG&E for a term of 12 months at a fixed rate of 0.0649 kWh on
11/13/2013. Unfortunately, the contract expired on 11/13/2014 and remained with
APG&E on a floating variable rate. A renewal letter was sent on 10/03/2014
to the address of [redacted] COLUMBUS, OH [redacted], prior to the contract
expiration date. Unfortunately, we did not hear back from Ms. G[redacted], the
account was not renewed on to a new fixed rate, nor switched away to avoid
being charged at a variable rate. APG&E received a call on 01/14/2015 from
Ms. F[redacted], however, we were unable to provide any information due to our
privacy policy and Ms. F[redacted] was not listed as an authorized contact.
Due to the customer’s request to
cancel, APG&E has sent a Drop request to have the account switched back to
their utility company [redacted]-CSP. The confirmed service end date is 02/12/2015. We
sincerely apologize for any inconvenience this may have caused.
All pertinent
recordings and paperwork are attached with this response.