Dear Revdex.com,we did sell this customer a brand new Wildwood travel trailer by Forest River inc. We sell all vehicles AS-IS as stated on our bill of sale as per required by the state of NC. The camper they purchased does have 12 month warranty for them threw Forest River Inc. Any and all...
repairs must be authorized and completed at a Forest River service center location as per there requirements. This customer refuses to bring the camper back to us for any authorized repairs. They informed us that the camper is in storage at Myrtle Beach SC. We informed them that Camping World of Myrtle Beach is a Forest River service center and would be glad to help them. The customer called back twice more and we explained this again. We then suggested they bring the microwave to us then we could bench test it to see what was wrong with it. They brought it by our shop. We bench tested it and it was unrepairable. We contacted the microwave manufacturer directly and they agreed to send out a new microwave at no charge to the customer. We then called the customer to let then know. The customer requested that the microwave be sent to his home address so he wouldn't have to drive back to our shop. We called the microwave company and they agreed to send it directly to his home address. A couple of weeks later the customer shows up at our shop and leaves the new microwave that was DAMAGED IN SHIPPING. We contacted the shipping company and they told us that the receiver would have to file a claim and have it picked back up. We called the customer with this info and the refuse to do this. This customer has called several times since and nothing has changed. We have also requested they bring there camper in to us and we can repair the fireplace or take it to an authorized service center at myrtle Beach.
Dear Revdex.com,we did sell this customer a brand new Wildwood travel trailer by Forest River inc. We sell all vehicles AS-IS as stated on our bill of sale as per required by the state of NC. The camper they purchased does have 12 month warranty for them threw Forest River Inc. Any and all...
repairs must be authorized and completed at a Forest River service center location as per there requirements. This customer refuses to bring the camper back to us for any authorized repairs. They informed us that the camper is in storage at Myrtle Beach SC. We informed them that Camping World of Myrtle Beach is a Forest River service center and would be glad to help them. The customer called back twice more and we explained this again. We then suggested they bring the microwave to us then we could bench test it to see what was wrong with it. They brought it by our shop. We bench tested it and it was unrepairable. We contacted the microwave manufacturer directly and they agreed to send out a new microwave at no charge to the customer. We then called the customer to let then know. The customer requested that the microwave be sent to his home address so he wouldn't have to drive back to our shop. We called the microwave company and they agreed to send it directly to his home address. A couple of weeks later the customer shows up at our shop and leaves the new microwave that was DAMAGED IN SHIPPING. We contacted the shipping company and they told us that the receiver would have to file a claim and have it picked back up. We called the customer with this info and the refuse to do this. This customer has called several times since and nothing has changed. We have also requested they bring there camper in to us and we can repair the fireplace or take it to an authorized service center at myrtle Beach.