I am greatly impressed with this companyFirst of all, they are much cheaper than their competitorsSecond of all, I received a call from them this afternoon because my driver noted that the wheel was broken on my herbieThey were calling to let me know they would be sending someone out tomorrow to fix itI asked them if there was any way I could just purchase a new one because the one I have is really old and the gentleman told me that it was no problem and that he would just put me down for an exchange free of chargeI never would have expected this level of customer service from a trash company and I am so glad that I decided to give them my business!
I am writing this review concerning the payment structure. The method used for billing is inefficient and frustrating to work with. Due to the invoice numbers and the automated system, bill payment is an extremely aggravating process. I attempted to pay mine on multiple occasions and was hung up on. There is no way to get a full balance, only each individual invoice with a separate amount. Your required to provide your payment before getting any information. And even with a confirmation number, you may call in the very next morning to ensure your garbage pick up. Unfortunately, you will get to enjoy a holiday weekend with two weeks of garbage festering next to your driveway. I am currently looking for another waste service provider. This entire experience has been beyond a frustration.
Swimming in Trash...
I am greatly impressed with this companyFirst of all, they are much cheaper than their competitorsSecond of all, I received a call from them this afternoon because my driver noted that the wheel was broken on my herbieThey were calling to let me know they would be sending someone out tomorrow to fix itI asked them if there was any way I could just purchase a new one because the one I have is really old and the gentleman told me that it was no problem and that he would just put me down for an exchange free of chargeI never would have expected this level of customer service from a trash company and I am so glad that I decided to give them my business!
I am writing this review concerning the payment structure. The method used for billing is inefficient and frustrating to work with. Due to the invoice numbers and the automated system, bill payment is an extremely aggravating process. I attempted to pay mine on multiple occasions and was hung up on. There is no way to get a full balance, only each individual invoice with a separate amount. Your required to provide your payment before getting any information. And even with a confirmation number, you may call in the very next morning to ensure your garbage pick up. Unfortunately, you will get to enjoy a holiday weekend with two weeks of garbage festering next to your driveway. I am currently looking for another waste service provider. This entire experience has been beyond a frustration.
Swimming in Trash...