Affordable Relocation

BEWARE OF THIS COMPANY, THEY ARE OUT FOR YOUR MONEY! DOCUMENT ALL OF YOUR INVENTORY VERY THOROUGHLY OR THEY WILL TRY TO OVER CHARGE YOU!!!
My mother needed to move from SC to WI and needed to get out of there fast because she was in an abusive relationshipThis is what I told Jessica when booking with herJessica was one of the movers that called and left message on my phone when I was actively looking for moversI told her the inventory and she told me we only had about 365cf and they had to charge a minimum of 575cf so I would technically be getting ripped offShe seemed very trustworthy and when I showed her other quotes from movers she put them down immediately and said they were not trustworthyI was very leery and kept telling her this and kept telling her that this was not a typical move and that it was very serious and she said she completely understood and that she had been in a similar relationshipShe assured me that they would take great care of us and put in our file what the situation was so everyone knew about itI kept asking her for reviews because the reviews I kept finding were pretty horrible and she gave me linksOne for *** and one for *** and those reviews were a lot better than what I had found on my ownYou can barely find anything on the company when doing a web searchShe also told me that the company had an A+ with the Revdex.com which turned out to be a complete lieShe gave me a link that showed an A+ somehow but I later learned (after booking) that they have no rating at all) I told her that my mom lived in a trailer and it was kind of hard to get to so I took a screen shot of google maps and drew a line on it where to go, sent it to her and she said she gave it to the drivers and they knew everything that was going onI had also asked her about pick up times and she said the movers would give me a choice between a 8-10am time or a 12-2pm time and would be there minutes prior to whatever one I choseShe made it sound like they were very promptI had also added one item and for some reason she bumped up our cf from 575cf to 585cfIf we were around then why would she need to add to that?
So I had booked with her after going back and forth with her through phone calls and emailsShe gave me her direct line and direct email and I had no issues contacting her....until after I bookedI booked in July for a move date of August 24, and when that started to approach I tried to contact her again just to touch base with herI emailed her and she did not email me back like she use to and I called her but her direct number no longer workedIt would either ring continuously, have a busy tone or tell me "You are not authorized to contact this number" I was persistent and one of the times the phone would keep ringing, a female actually picked upI asked if Jessica was there and she said she wasn't but wanted to know if she could help me with anything so I told her I just wanted to touch base about our move on the 24thShe told me that we were scheduled for an August 23rd move and the 24th was the back up dayI told her we needed the 24th, there was no wiggle room and she told me they needed a backup day(Jessica never mentioned a backup day when booking)I then asked her if she knew about our situation and she said noShe put me on hold and then John came on the phone with meI explained the situation to him about the abusive relationship my mother was in and he said, "ok, because of the circumstances we can definitely make it work for you guys" I asked him if we were suppose to get a call from the movers and he said that dispatch would call the day before (23rd) between 2-6pm to talk to meAugust 23rd rolls around and I called John again to ask him if there was a number I could call if the dispatch didn't call us by 6pm that dayHe gave me a direct numberWhen 5:45pm came around I decided to call that number because I didn't hear anything from dispatch and the number went to a voicemail for a Robert which was completely full so I couldn't even leave a messageI continued to call it, even after 6pmI also tried calling the company's main number and no one answeredI left a message with the main company line and also emailed John directly letting them know I didn't receive a call from dispatch and that we were in a really critical situation and needed to get out of thereIn the end no one returned my call or emailFinally dispatch called about 8pm and told me they were sorry but couldn't find a truck to get out there on the 24th so it would have to be the 25th for the moveShocked and irritated I asked him if the company told him about the situation and of course he said he had no ideaI told him everything and said the day HAD to be the 24th and that I also told John thisHe put me on hold and when he came back he said they have a truck and the movers could be there on the 24th between 8-12pmThen later that night I got a call about 10pm from the driver, Luiz BHe told me he would be there between 8-10am and would call minutes prior to arrivingI called him at 9:30am because I didn't hear anything from him and he said he would be there between 11:and 12pm and would call when he is about 20-minutes awayI called him at 11:45am because I didn't hear anything and he said he was about minutes awayAlong with dispatch, I gave Luiz specific directions to get back there and told him not to drive to the dead endIt was a very narrow road and they had a ft truckThey ended up blowing past our driveway and went to the dead end where they tried to turn around and ended up in the ditchThey tried getting themselves out for about minutes and then finally a tow company was called which took about minutes to get out thereWhile they were waiting for the tow, my mothers friend picked the movers up in his car and drove them back to the trailer so they could look at what they needed to pack and he said the movers smelled like alcoholThe truck was just about packed up around 2pmLuiz knew the situation and that we needed to get out of there as soon as possible so he called me over to sign the inventory list he madeI signed it quickly and got out of there He told me he would email me a receipt with the informationWe later got a text from Luiz and our balance should have been $but he was saying it was $When I disagreed with him, he told me we went over our cubic feetWe looked at our inventory list and he had added items on itLuiz said he had sent me the email and I told him I didn't receive it and he said it takes a few hours to processWe finally got an email saying that we had 797cfRemember Jessica told us we had about 365cf but had to pay the minimum which she put as 585cf on our billOn the sheet they said we went over about 212cf which would bring us to $extra in chargesThe email they sent me had an attachment stating this and I had not seen a form like that yet my name was signed on itThey had also checked off that we had a motorcycle and we did notThe email we got with this form saying we went over 212cf came from an Esther Pain from dispatchI emailed back asking why my name was signed on that form when I never saw anything like that and I also mentioned all the extra items that were added to the inventory and she did not reply even though I asked her to acknowledge the emailI had called the company and spoke with John again and told him everything that we went through with the move and he said he had never heard of such accusations and that I should tell dispatch because they are the ones that deal with the bill stuff tooI also asked him why our situation was not passed along to everyone like we were told it was and all he said was he was sorry and didn't know where the ball was droppedBefore I could get a hold of John, someone told me he had just walked out for lunch and that was at 12:30pm and he would be back at 1pm and would return my callI called back at 1:05pm and asked for John and this person said he just saw John walk out for lunch and that he would be back in about minutesI think I can say that John was trying to avoid my callsWe called Esther and she said we would have to take a thorough inventory when the movers drop off and they should call hours before delivery They ended up calling the day of delivery a few hours before and asked if they could deliver at 4pmWe said yes and 4pm comes around, we call them and they said it would be 6pm...they finally delivered at 6:30pm
They would not open the truck and unload our stuff unless we had the full payment of the $Esther told us we would get a refund if we were rightWe measured our items and it came out to be 500cf....not 797cfSo they went over 297cfWe took pictures and video of us measuring our things and sent it to Esther and asked her when we could get our refundShe didn't reply backWe waited a few days and my mom sent Esther an email saying she would be contacting the Revdex.com if they did not get back to us about the refund we were owed and they contacted her the same day and refunded itThey didn't even acknowledge anything else such as the truck in the ditch or the smell of alcohol on the movers and all the other trouble we went throughDuring this whole process, my mom called the company to get a fake quote (to compare to my initial quote) and when John answered he asked her how she got that numberThat's not suspicious at allSo overall, this company will sell you on their honesty and tell you they are a family owned business and they are either related to one another or went to school with one anotherFor all of the bad reviews I have read, a lot of them are like our situationThe company quotes them and then they end up adding cubic feet and charge the customer moreThey probably don't think the customer is going to go after them for it because they aren't going to have any proof that it's not the cubic feet they say it isDO NOT BOOK THIS COMPANY!! THEY ARE A HUGE SCAM AND THEY ARE OUT FOR YOUR MONEYOur job number was: ***