Affordable Residential Services

Dear [redacted] or ***.Thank you for speaking with me today, I am sorry I missed the pm deadline and was assured it was okay for you to get this information tomorrow, Please find several pages faxed by my daughterThe number is my father's landline at homeWe do not have a dedicated fax machine, We have filled out the standard business questionnaire from the Revdex.com.org websiteWe have attached emails from the customer acknowledging that they wanted Service, Detailed invoices were sent, the date on the emails reflect when they were sent.In order to get phone records, I must be online and don't have access to such personal information here in Gettysburg, Please let me know if you must have itI can get it to you by the end of the month,Regarding the customers statements of the problem, I can only break it down by sentence to defend my family's business.According to your letter, the customer stated followed; "This company claims to do snow removal." -- Not a claim, we do provide that serviceShe wrote “we had to deal with horrible snow removal, waiting all day till evening to beg to get someone out to remove it, the damage they did to our yard that since they would come so late that they could not See,"- Regarding waiting all day until evening, we explained our policy in writing and over the phoneOur arrival will be between 12–hours after the storm has passedNot possible to say when nature stops dumping precipitation on us, Regarding the damage claimed to their yard, they told us they would park their vehicles on excavated ground to give us space to plow.There was frozen ground and our plow has rubber tread tires, The only thing we did was remove snow with our plowNo earth, just snow and iceOur UTV is equipped with a high-powered light system that will illuminate as if we were working in broad daylight, giving us all the lighting we need to do a good job, regardless the time of dayThey use the same systems in Alaska where they are without daylight for months,As it turns out they were looking for property landscaping service last month and resubmitted their information to us, unbeknownst to themWhen I responded to their landscaping service request, they became irate and argumentative about their invoice,"The owner became argumentative with my husband on the phone about the bill being incorrect" - After we responded to their request for landscaping service information her husband became argumentative about paying his bill from last winter,- "as they would miss a day, let the snow freeze overnight"- We never missed a day and let snow freeze overnightThat statement makes no sense, however one date of service wen encountered a problem while we were on another jobAn explosion occurred directly over our truck and trailerThis caused power outages and we were in an area without cellphone coverageWe were trapped in that area for hours, we had more customers in that storm waiting for service, and no ability to safely get to an area where there was cell phone serviceThe second to last Customer and I forgot to check their confirmation requesting service, They were not charged because no Service was providedThis may be where she was referring to us missing a dayI do not understand how she can say missing a day has anything to do with letting snow freeze overnight.- We quoted our rates and they accepted out terms and conditionsWe explained we cannot correctly estimate how long any snowfice removal service will take until we startWe do not charge for service we do not provide- "During service they clearly used WRONG ice melting salt and charged us for over pounds of salt that would not even work in our temperatures."- We used ice melting product that were available we had to use lbs., not over, of water softening pellets that will last longer than rock salt which was not available in our state or surrounding states to anyoneWe had record amount of precipitation this winterexplained prior to using the product that it was all that was available and requested permission from each customer prior to service to use productAll customers said to do whatever it takes including [redacted] And again, we will not provide service without receipt of customer's confirmation firstThere were a few dates of service when ice mett would not even workWhat makes fail to work is the inability for melted ice and snow to evaporate before refreezingRock salt will only melt so much ice before it breaks down and losses it melting ability, I tried to explain that to all of my customersOnly the [redacted] 's out of customers don't understand.Regarding the rest of the customer's statement of the problem:The [redacted] 's statement of the problem implies that we used the wrong product and implies that we harassed them to the extent of calling ** [redacted] 's place of business times in one afternoon, without leaving messages, is not trueI can get phone records to prove that is not trueI will attempt to send a screenshot of the history according to the phone record of my device in fax with the rest of this paper work, [redacted] continues to bash my family business as you will see in the emailsAt the end of the customer's statement of the problem she implied that we don't bill met 30, we actually note met on our invoices for residential customers, or payment is due upon completion of serviceWe do not change prices and add extra fees without notice as she impliedAgain, we informed out customers of our terms, conditions, and rates prior to each visitThey confirmed wanting service based on our rates and conditionsWve informed them each time, when we arrived, when we left, and how much product if any was used to melticeIn closing of customer's statement of the problem "then sending a bill well over net into the summer with all these new charges and fees they did not disclose upfront"We invoice on the first of the monthWe never received paymentWe made a mistake where we incorrectly charged tax on laborWe sent invoices towering the amount dueHowever [redacted] implies we changed our rateexplained to Mr [redacted] the error in their favorPlease see his email where he negotiates the balance dueAnd agrees to pay on June 17, 2014, Again, we were only able to get the [redacted] 's attention recently, as they submitted a request for landscaping servicesWe never received payment when we invoiced regularly, we never received payment as promised to be sent on June I wrote to them once and called them once to infom them suchPlease see her response email June As you can see based on the fax I am sending you there being evasive changing their story and making statements with intent to damage my family businessI don't know she can ask for money back that she never gave me.I have consulted with my lawyerPlease let me know if I am to send you correspondence in addition to what you are getting today,Respectfully submitted,Anna O [redacted]

Dear [redacted] or [redacted].Thank you for speaking with me today, I am sorry I missed the 5 pm deadline and was assured it was okay for you to get this information tomorrow, Please find several pages faxed by my daughter. The number is my father's landline at home. We do not have a dedicated fax...

machine, We have filled out the standard business questionnaire from the Revdex.com.org website. We have attached emails from the customer acknowledging that they wanted Service, Detailed invoices were sent, the date on the emails reflect when they were sent.In order to get phone records, I must be online and don't have access to such personal information here in Gettysburg, Please let me know if you must have it. I can get it to you by the end of the month,Regarding the customers statements of the problem, I can only break it down by sentence to defend my family's business.According to your letter, the customer stated followed; 1. "This company claims to do snow removal." -- Not a claim, we do provide that service.2. She wrote “we had to deal with horrible snow removal, waiting all day till evening to beg to get someone out to remove it, the damage they did to our yard that since they would come so late that they could not See,"- Regarding waiting all day until evening, we explained our policy in writing and over the phone. Our arrival will be between 12–24 hours after the storm has passed. Not possible to say when nature stops dumping precipitation on us, Regarding the damage claimed to their yard, they told us they would park their vehicles on excavated ground to give us space to plow.There was frozen ground and our plow has rubber tread tires, The only thing we did was remove snow with our plow. No earth, just snow and ice. Our UTV is equipped with a high-powered light system that will illuminate as if we were working in broad daylight, giving us all the lighting we need to do a good job, regardless the time of day. They use the same systems in Alaska where they are without daylight for 3 months,As it turns out they were looking for property landscaping service last month and resubmitted their information to us, unbeknownst to them. When I responded to their landscaping service request, they became irate and argumentative about their invoice,3. "The owner became argumentative with my husband on the phone about the bill being incorrect" - After we responded to their request for landscaping service information her husband became argumentative about paying his bill from last winter,- "as they would miss a day, let the snow freeze overnight"- We never missed a day and let snow freeze overnight. That statement makes no sense, however one date of service wen encountered a problem while we were on another job. An explosion occurred directly over our truck and trailer. This caused power outages and we were in an area without cellphone coverage. We were trapped in that area for 6 hours, we had 15 more customers in that storm waiting for service, and no ability to safely get to an area where there was cell phone service. The second to last Customer and I forgot to check their confirmation requesting service, They were not charged because no Service was provided. This may be where she was referring to us missing a day. I do not understand how she can say missing a day has anything to do with letting snow freeze overnight.- We quoted our rates and they accepted out terms and conditions. We explained we cannot correctly estimate how long any snowfice removal service will take until we start. We do not charge for service we do not provide.4 - "During service they clearly used WRONG ice melting salt and charged us for over 300 pounds of salt that would not even work in our temperatures."- We used ice melting product that were available we had to use 300 lbs., not over, of water softening pellets that will last longer than rock salt which was not available in our state or surrounding states to anyone. We had record amount of precipitation this winter. explained prior to using the product that it was all that was available and requested permission from each customer prior to service to use product. All customers said to do whatever it takes including [redacted]. And again, we will not provide service without receipt of customer's confirmation first. There were a few dates of service when ice mett would not even work. What makes fail to work is the inability for melted ice and snow to evaporate before refreezing. Rock salt will only melt so much ice before it breaks down and losses it melting ability, I tried to explain that to all of my customers. Only the [redacted]'s out of 28 customers don't understand.Regarding the rest of the customer's statement of the problem:The [redacted]'s statement of the problem implies that we used the wrong product and implies that we harassed them to the extent of calling **. [redacted]'s place of business 16 times in one afternoon, without leaving messages, is not true. I can get phone records to prove that is not true. I will attempt to send a screenshot of the history according to the phone record of my device in fax with the rest of this paper work, [redacted] continues to bash my family business as you will see in the emails. At the end of the customer's statement of the problem she implied that we don't bill met 30, we actually note met 10 on our invoices for residential customers, or payment is due upon completion of service. We do not change prices and add extra fees without notice as she implied. Again, we informed out customers of our terms, conditions, and rates prior to each visit. They confirmed wanting service based on our rates and conditions. Wve informed them each time, when we arrived, when we left, and how much product if any was used to meltice. In closing of customer's statement of the problem "then sending a bill well over net 120 into the summer with all these new charges and fees they did not disclose upfront"We invoice on the first of the month. We never received payment. We made a mistake where we incorrectly charged tax on labor. We sent invoices towering the amount due. However [redacted] implies we changed our rate. explained to Mr. [redacted] the error in their favor. Please see his email where he negotiates the balance due. And agrees to pay on June 17, 2014, Again, we were only able to get the [redacted]'s attention recently, as they submitted a request for landscaping services. We never received payment when we invoiced regularly, we never received payment as promised to be sent on June 17. I wrote to them once and called them once to infom them such. Please see her response email June 26. As you can see based on the fax I am sending you there being evasive changing their story and making false statements with intent to damage my family business. I don't know she can ask for money back that she never gave me.I have consulted with my lawyer. Please let me know if I am to send you correspondence in addition to what you are getting today,Respectfully submitted,Anna O[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The claims made by Affordable are not factual..   I have listed my replies here: 
1.    
The company claims to do snow removal:
Anna: 
Not a claim – we provide that service:
**: 
For each of the snow events that took place across the times that Anna’s
team was hired, not a single time they came out before 7pm.  I can understand that there are other
customers that she may have, however when each and every time she came onsite
the arrival was always later into the evening.      For the other companies we hired – they
did come out during the daylight hours after a snow event took place the night
prior.  Not in the case of Anna’s
firm.   We would get up about 7am and
wait for her to come out which was never once before 7-8pm the same day.  
This leads me to believe that she has
either far more business than she can effectively handle or performs other work
than snow removal, which is entirely fine with me if that is the case …Just be
honest that you can only do this at night regardless of what time the snow
event happens. 
2.    
She wrote” we had to deal with Horrible snow
removal waiting all day until evening to beg to get someone out to remove it.
The damage they did to our yard that since they would come so late they could
not see.
Anna: regarding waiting all day until evening, we explained
our policy and over the phone. Our arrival will be between 12-24 hours after
the storm has passed. Not possible to say when nature stops dumping
precipitation on us. Regarding the damage claimed to their yard, they told us
they would park their vehicles on excavated ground to give us space to plow.
There was frozen ground and our plow has rubber tread tires.
The only thing we did was remove snow with our plow.  No earth, just snow and ice. Our UTV is
equipped with a high-powered light system that will illuminate regardless of
the time of day. They use the same system is Alaska when they are without
daylight for 3 months.
As it turns out they were looking for Property landscaping service request,
they became irate and argumentative about their invoice.
**:  The issue that we
had is with our property we have a driveway that is .5 acre long.  The UAV that Anna used had a plow that chewed
up approximately 18 inches into the grass on each side of the driveway – Why?  -- Because she did not operate her vehicle in
a controlled method and did not bother to get out and survey her area to work
in not being familiar with the property. 
What would have taken a few minutes to understand where the area was
clearly, she did not bother to take care or listen to even at times her own
crew yelling at her to stop.  
Both of my cars were parked on the .5 from acre … there is
and was no damage from either of my cars that I am aware of at all.   No idea how her claim fits in there since
the ground is fine and we have parked on this area many times.
[redacted] and I use homeadvisor.com for many of our household
projects.  I did put in a request for
landscaping services to have my lawn mowed and hedges removed this summer,
which they were by another firm.  When
Anna called us my line to her was:  “I
really cannot hire your firm, after all I would expect you to come out in the
daytime when you can see what you are doing rather than at night as you did
each and every time you worked at my property before” …  also I reminded her that we had been
disputing the charges on her bills that came late or inaccurate each time that
she had to send a corrected invoice, which again was not correct and we asked
more than one for a detailed breakdown, which she would not bother to send for
a few weeks and again, we got an incorrect bill.  
This took until June 2014 for us to reach an acceptable
compromise where she was paid balance owed minus $70 for salt that was not
authorized to use.
If telling someone that you cannot use them per a bad
experience and open disputes is taken as irate and argumentative, then that is
her call there.  I call it telling
someone no. I cannot do business with you regardless of how badly you are
literally begging for money telling me your personal problems and financial
issues.  Does that make me want to do
business with someone that is claiming insolvency on the phone
3.    
“The owner became argumentative with my husband
on the phone about the bill being incorrect”  
**: 
I asked them to please provide a correct statement so I could pay them
for the undisputed portion of the bill.  
Anna threatened legal action and also that “how would I like it if her
husband and sons came to my house to collect in person since I like to run my
mouth off”  …
I told Anna: With that statement – If you
come to my property I will call the local police to have you prosecuted to the
fullest extent of the law. Making threats of physical violence is not something
I will take lightly. 
 “ As they would miss a day and let the snow
freeze overnight”:
 We placed our requests a day in advance.  Anna chose to come 24 hours later and again –
after 7-8pm at night which yes, the snow did have a chance to set up for 12
hours all day until she would then come out no earlier than 7-8pm.   Anna also did miss coming back out as she
had to get gas, get salt, get things to eat and promise to come back … and 24
hours later return.   Never once did she
tell us – I need 24 hours.  We sat with a
half finished job.
She never told us of any explosion that
took her 6 hours. Personally, I found that rather outlandish of a claim.
“then charges claim they needed to add $35
dollar more per hour after the initial hour for their mistake:  
 **: 
If you come onsite to do a job and then leave because you did not bring
your tools to complete a job in the time allotted why am I responsible for your
forgetfulness? …   If you actually ran a
snow removal company you would not run out of gas, salt or need to go home to
eat.   (We live 2 blocks from a [redacted])
4.    
“During service they clearly used the wrong ice
melting salt and charged us for 300 pounds of salt that would not work in our temperatures.
**: 
The reason that Anna had to use 300 pounds of salt in her claim was that
she left the job site and decided to come back 24 hours later. The temps had
fallen and the snow and ice built up. 
Had she been prepared, there would have been no need for this.  I also asked her – if this product does not
work then WHY are you using it without coming to me 1st? …   I would not have authorized a product that
the contractor knows will not work to “use it anyway” …   That is an outright lie on her behalf.
Anna made it a habit to ring my phone
multiple days daily to get her payment. I offered her payment if she could
provide an invoice that actually was not incorrect.  
Anna’s threats of her husband and sons to
come to my home to collect personally were made over the phone to me.  Of course she won’t admit to it but I made it
clear I would have the police called if she appeared.
Anna threated to take us to court over
$70.00 …  I think that is personally
trivial when at the end of the day she used a product that did not work and she
knew it.   What she SHOULD have done was
actually state that she cannot use it at all period.
 
            Her
customer service skills are by far the worst I have ever seen in my career of
also being a small businessman.  All we
wanted was an invoice that matched what we asked for. She was paid her balance
minus $70.00.
 
If anyone would like to talk to more I would welcome a call
anytime.  I am not quite sure why she has
to talk to legal about this. She was paid for her efforts and we feel that her
work was not as represented to a consumer. 
It was wrong how she acted and she knows this… 
Regards,
[redacted]

Review: This company claims to do snow removal. We had to deal with horrible snow removal, waiting all day till evening to even beg to get someone out to remove it, then the damage they did to our yard since they would come so late that they could not see.The owner becomes argumentative with my husband on the phone about the bill being incorrect, as they would miss a day, let the snow freeze over night & then charge claim they needed to add $35 dollar more per hour after initial hour for their mistake. During service they clearly used WRONG ice melting salt & charged us for over 300 pounds of salt that would not even work in our temperatures. When confronted on that they did admit that they used wrong salt. Charging us for it is not a business tactic to use after you confess you are over loaded with clients & have the wrong salt to put down (but did anyway).We feel her calling 16 times to my husbands business but not leaving a message for a call back in an afternoon excessive, if not down right harassment. The only reason we are paying this company & not taking them to court is to just be done with them and harassing calls then we will hire a professional company that knows how to bill net 30 like they said they did, but of course did not. Also this company gave one price then changed prices from original ones & adding on extra fees that had no been stated would be done without notice. Then sending a bill well over net 120 into the summer with all these new charges & fees they did not disclose upfront.Desired Settlement: I would like all money returned that has been paid out except the first time they came out as that was the only time we did not have an issue with their services.

Business

Response:

Dear [redacted] or [redacted].Thank you for speaking with me today, I am sorry I missed the 5 pm deadline and was assured it was okay for you to get this information tomorrow, Please find several pages faxed by my daughter. The number is my father's landline at home. We do not have a dedicated fax machine, We have filled out the standard business questionnaire from the Revdex.com.org website. We have attached emails from the customer acknowledging that they wanted Service, Detailed invoices were sent, the date on the emails reflect when they were sent.In order to get phone records, I must be online and don't have access to such personal information here in Gettysburg, Please let me know if you must have it. I can get it to you by the end of the month,Regarding the customers statements of the problem, I can only break it down by sentence to defend my family's business.According to your letter, the customer stated followed; 1. "This company claims to do snow removal." -- Not a claim, we do provide that service.2. She wrote “we had to deal with horrible snow removal, waiting all day till evening to beg to get someone out to remove it, the damage they did to our yard that since they would come so late that they could not See,"- Regarding waiting all day until evening, we explained our policy in writing and over the phone. Our arrival will be between 12–24 hours after the storm has passed. Not possible to say when nature stops dumping precipitation on us, Regarding the damage claimed to their yard, they told us they would park their vehicles on excavated ground to give us space to plow.There was frozen ground and our plow has rubber tread tires, The only thing we did was remove snow with our plow. No earth, just snow and ice. Our UTV is equipped with a high-powered light system that will illuminate as if we were working in broad daylight, giving us all the lighting we need to do a good job, regardless the time of day. They use the same systems in Alaska where they are without daylight for 3 months,As it turns out they were looking for property landscaping service last month and resubmitted their information to us, unbeknownst to them. When I responded to their landscaping service request, they became irate and argumentative about their invoice,3. "The owner became argumentative with my husband on the phone about the bill being incorrect" - After we responded to their request for landscaping service information her husband became argumentative about paying his bill from last winter,- "as they would miss a day, let the snow freeze overnight"- We never missed a day and let snow freeze overnight. That statement makes no sense, however one date of service wen encountered a problem while we were on another job. An explosion occurred directly over our truck and trailer. This caused power outages and we were in an area without cellphone coverage. We were trapped in that area for 6 hours, we had 15 more customers in that storm waiting for service, and no ability to safely get to an area where there was cell phone service. The second to last Customer and I forgot to check their confirmation requesting service, They were not charged because no Service was provided. This may be where she was referring to us missing a day. I do not understand how she can say missing a day has anything to do with letting snow freeze overnight.- We quoted our rates and they accepted out terms and conditions. We explained we cannot correctly estimate how long any snowfice removal service will take until we start. We do not charge for service we do not provide.4 - "During service they clearly used WRONG ice melting salt and charged us for over 300 pounds of salt that would not even work in our temperatures."- We used ice melting product that were available we had to use 300 lbs., not over, of water softening pellets that will last longer than rock salt which was not available in our state or surrounding states to anyone. We had record amount of precipitation this winter. explained prior to using the product that it was all that was available and requested permission from each customer prior to service to use product. All customers said to do whatever it takes including [redacted]. And again, we will not provide service without receipt of customer's confirmation first. There were a few dates of service when ice mett would not even work. What makes fail to work is the inability for melted ice and snow to evaporate before refreezing. Rock salt will only melt so much ice before it breaks down and losses it melting ability, I tried to explain that to all of my customers. Only the [redacted]'s out of 28 customers don't understand.Regarding the rest of the customer's statement of the problem:The [redacted]'s statement of the problem implies that we used the wrong product and implies that we harassed them to the extent of calling **. [redacted]'s place of business 16 times in one afternoon, without leaving messages, is not true. I can get phone records to prove that is not true. I will attempt to send a screenshot of the history according to the phone record of my device in fax with the rest of this paper work, [redacted] continues to bash my family business as you will see in the emails. At the end of the customer's statement of the problem she implied that we don't bill met 30, we actually note met 10 on our invoices for residential customers, or payment is due upon completion of service. We do not change prices and add extra fees without notice as she implied. Again, we informed out customers of our terms, conditions, and rates prior to each visit. They confirmed wanting service based on our rates and conditions. Wve informed them each time, when we arrived, when we left, and how much product if any was used to meltice. In closing of customer's statement of the problem "then sending a bill well over net 120 into the summer with all these new charges and fees they did not disclose upfront"We invoice on the first of the month. We never received payment. We made a mistake where we incorrectly charged tax on labor. We sent invoices towering the amount due. However [redacted] implies we changed our rate. explained to Mr. [redacted] the error in their favor. Please see his email where he negotiates the balance due. And agrees to pay on June 17, 2014, Again, we were only able to get the [redacted]'s attention recently, as they submitted a request for landscaping services. We never received payment when we invoiced regularly, we never received payment as promised to be sent on June 17. I wrote to them once and called them once to infom them such. Please see her response email June 26. As you can see based on the fax I am sending you there being evasive changing their story and making false statements with intent to damage my family business. I don't know she can ask for money back that she never gave me.I have consulted with my lawyer. Please let me know if I am to send you correspondence in addition to what you are getting today,Respectfully submitted,Anna O[redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: