We received a call from our corporate office at 1:40 PM on 11/24/15, they had received a call at [redacted] from a [redacted] gave our corporate office the address of [redacted] as the loss site. This is the address that the technicians went to and billing was sent to. Every phone call Servpro receives is documented.If we remove the collection agency charges from the billing, we will be required to pay the collection agency in lieu of the client. Once an account is sent to collections the charges are required to be paid by someone.
I am rejecting this response because: Dates 1/21/16 - never received a statement. 2/25/16 - phone call never received, proof of phone log forwarded for Revdex.com review. 2/25/16 - never received a statement. 3/24/16 - never received a statement. The address that was relayed to me from the collection agency was [redacted] [redacted] however it is very similar, it is not my address. I have no information how the post office would proceed with mail to this address. 4/13/16 I called ServPro and spoke with [redacted] and gave her the correct address. On 4/21/16, I spoke with [redacted] one of the [redacted] regarding more than just the phone records. After calling [redacted] [redacted] to let them know a payment would be mailed on Monday 4/25/16 she stated that ServPro updated the file that a payment for 460.00 had been posted to my account. She asked why I paid that amount when it wasn't an amount that we had discussed. I told her that a payment hadn't been made yet. In talking with [redacted] she stated that a customer with a similar last name made a payment for that amount and had been posted to my account in error. I let her know the reasons I believe they never sent me any statements were due to that invoice I had them pay and the emails that transpired between owner [redacted] and myself. As of 4/25/16 a check has been mailed to [redacted] [redacted] for 471.88 for the services they performed. The rep from the collections agency made sure to let me know the payment was to be made to her company and not ServPro. They have lied about the calling me on a specific date, so how can one believe that these statements were actually mailed. They made errors in posting payments to my account due to confusion, how do I know they don't have my whole account confused with someone else?
We received a call from our corporate office at 1:40 PM on 11/24/15, they had received a call at [redacted] from a [redacted] gave our corporate office the address of [redacted] as the loss site. This is the address that the technicians went to and billing was sent to. Every phone call Servpro receives is documented.If we remove the collection agency charges from the billing, we will be required to pay the collection agency in lieu of the client. Once an account is sent to collections the charges are required to be paid by someone.
I am rejecting this response because: Dates 1/21/16 - never received a statement. 2/25/16 - phone call never received, proof of phone log forwarded for Revdex.com review. 2/25/16 - never received a statement. 3/24/16 - never received a statement. The address that was relayed to me from the collection agency was [redacted] [redacted] however it is very similar, it is not my address. I have no information how the post office would proceed with mail to this address. 4/13/16 I called ServPro and spoke with [redacted] and gave her the correct address. On 4/21/16, I spoke with [redacted] one of the [redacted] regarding more than just the phone records. After calling [redacted] [redacted] to let them know a payment would be mailed on Monday 4/25/16 she stated that ServPro updated the file that a payment for 460.00 had been posted to my account. She asked why I paid that amount when it wasn't an amount that we had discussed. I told her that a payment hadn't been made yet. In talking with [redacted] she stated that a customer with a similar last name made a payment for that amount and had been posted to my account in error. I let her know the reasons I believe they never sent me any statements were due to that invoice I had them pay and the emails that transpired between owner [redacted] and myself. As of 4/25/16 a check has been mailed to [redacted] [redacted] for 471.88 for the services they performed. The rep from the collections agency made sure to let me know the payment was to be made to her company and not ServPro. They have lied about the calling me on a specific date, so how can one believe that these statements were actually mailed. They made errors in posting payments to my account due to confusion, how do I know they don't have my whole account confused with someone else?