Affordable Roofing & Siding

I am rejecting this response because: You are correct, I did call your corporate officeJust because I called, doesn't mean that I am the insuredIf all calls are documented, I'm sure there is more information you could receive from those, letting you know that I rent this residenceI would never give an incorrect address to have a service performed at my residenceYou state "If we remove the collection agency charges from the billing, we will be required to pay the collection agency in lieu of the client" So, does that mean you are contemplating, or you are trying to explain something to me that I am well aware of? Not only am I disputing the $collection agency fee, I have also been disputing YOUR $late fee. I'm sure as being a business owner you have had to write charges off at one time or another, its part of doing business. If you absolutely believe that I am responsible for these charges, provide me the proof of a phone record where your office actually called me on 2/25/as your *** *** states. Again, I have provided proof that you actually did not. All of this back and forth, lying from your company started from your employee damaging my brand new water heater by placing a fan blowing on my pilot light. Like I said in the email, be glad your employee didn't cause any further damage and that bill wasn't any larger

I am rejecting this response because: Dates 1/21/- never received a statement2/25/- phone call never received, proof of phone log forwarded for Revdex.com review2/25/- never received a statement3/24/- never received a statementThe address that was relayed to me from the collection agency was *** * *** *** however it is very similar, it is not my address. I have no information how the post office would proceed with mail to this address4/13/I called ServPro and spoke with *** and gave her the correct addressOn 4/21/16, I spoke with *** one of the *** regarding more than just the phone recordsAfter calling *** * *** to let them know a payment would be mailed on Monday 4/25/she stated that ServPro updated the file that a payment for had been posted to my account. She asked why I paid that amount when it wasn't an amount that we had discussedI told her that a payment hadn't been made yet. In talking with *** she stated that a customer with a similar last name made a payment for that amount and had been posted to my account in error. I let her know the reasons I believe they never sent me any statements were due to that invoice I had them pay and the emails that transpired between owner *** and myself. As of 4/25/a check has been mailed to *** * *** for for the services they performed. The rep from the collections agency made sure to let me know the payment was to be made to her company and not ServProThey have lied about the calling me on a specific date, so how can one believe that these statements were actually mailed. They made errors in posting payments to my account due to confusion, how do I know they don't have my whole account confused with someone else?

We received a call from our corporate office at 1:PM on 11/24/15, they had received a call at *** from a *** *** *** gave our corporate office the address of *** * *** *** as the loss siteThis is the address that the technicians went to and billing was sent toEvery phone call Servpro receives is documented.If we remove the collection agency charges from the billing, we will be required to pay the collection agency in lieu of the clientOnce an account is sent to collections the charges are required to be paid by someone

Response:We responded to a water loss for *** *** in November of The total amount of the loss was ultimately, under Ms***'s deductibleTime line as follows: 1/21/Insurance company informed us that the claim was under Ms***'s deductible and we were to bill her directly
Insurance company also notified Ms*** that we would be billing her directly1/21/We mailed a copy of the invoice to Ms*** at the address where the work was completedWe never received a response2/25/We contacted Ms*** via phone from our office informing her that her bill was due and payable per the insurance company, she told us that it was her insurance company's responsibility2/25/We mailed a second copy of the invoice to Ms*** letting her know that she would be sent to collections unless she contacted our office regarding payment3/24/We mailed a final hard copy to Ms*** letting her know that she would be going to collections if she did not pay her bill or contact our officeShe did not respond3/29/File was sent to collections 4/13/Ms*** contacted our office saying she would pay the invoice but not the collection chargesShe claimed she never received anything in writing and that we had the incorrect address(We explained to her that we hadn't received any return mail from the post office) At this point when it has been turned over to collections we have no authority over their fees04/21/2016: Mrs *** called and stated her phone record does not show a call from our officeShe also stated that we wouldn't pay for service charge for lighting of her water heater(water heater relight was in fact paid in December of check #***)She will contact Revdex.com & leave remarks on *** * ***4/26/We have yet to receive the payment Ms*** promised on 4/13/