Affordable Seating LLC

Scam Company. Ordered 28 black chairs. They sent me an email with an invoice to confirm. Thankfully I looked at it and realized the color was wrong. Via email and a phone call I was told that they sent me an email notifying me that my chair was out of stock and they recommended a similar chair. I didn't receive that email but no biggie as the issue was on the table.
Stan M recommended 2 chairs. I selected 1 that would work and clearly stated via phone and email that only that option would work. So we ordered them.
Today the 3rd option showed up. Yes, the one I said absolutely not to... I spent half of today arguing that the wrong chair was sent. I even quoted the model numbers involved and sent pictures of what I received, screenshots of what I ordered... Finally he apologized and offered me a 10% discount. That doesn't work as the chair doesn't match our wall tile and light fixtures.
I requested a full refund. He says not until I re-pallet and repack the chairs back to them. This isn't my error!
I asked for the chair to be exchanged for the correct one... Get this... It's out of stock! They knowingly sent me the wrong chair thinking I'd keep it or accept a 10% discount to keep it?! And they made me jump through hoops proving they sent me the wrong chair even though they knew it all along!
I don't understand how people get by doing business this way. I guess I should have read the reviews and then I wouldn't be writing them...
I'll update where resolution ends up but it's looking like they are going to keep my money while sticking me with the wrong chairs. Hopefully these reviews will cost them more money than I'm out on these chairs...

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution of a refund satisfactory to me Sincerely, [redacted]

Hello Attached is our last email to the customer that sums everything up on our end In addition we would like to ask if the order was placed 06/and the customer got the furniture 07/and they ordered weeks ahead , why did they open a day after delivery? Our offer still stands and the customer is more than welcome to contact us Thank you

Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ First, I want to stress that while I don't doubt the customer when they state they sent photos of the items to us a week before, our claims department did not receive the email as was explained clearly to the customerWe asked them to please re-send it, and they compliedThis was re-emailed to us yesterday 6/in the mid-afternoon, and we assessed the photos in under hours to give the customer an answer on their claim this morningWe did confirm that the color of the chairs is correct and are looking into the option of sending swatches as well so the customers can confirm for themselves in addition to our own assessment We are sending the hardware as well, which we also informed the customerWe gave them the option to purchase the screws locally and send us a receipt for full reimbursement, or we can send it straight from the warehouseThe customer chose to have us re-send the missing screws, and we are complyingThis is being sent to the customer via Fed Ex

Hello We want to clarify the time line on this situation The order was shipped 02/with Custom Company tracking [redacted] and delivered on the 02/We were informed by the customer about what happened on the 03/and by the shipping company on the 03/According to our shipping policy we can not assist the customer until we get the furniture back to us and inspect it We were informed only days ago 03/that the damaged to the Booth was so severe that the shipping company salvaged it ! In this case , we can refund the customer the cost of the booth or make him a new one and ship it out to him at his choice Our conduct on this issue was according to our policy and procedures If the customer had not refused the booth , took it as is , damaged we could have helped him and resolve the situation much faster

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ This order shipped on Mon, Sept 21 with Central Transport, and the tracking number is XXXXXXXXXXX. The shipment can be traced online at http://centraltransportint.com/confirm/trace.aspx for confirmation. Initial Consumer Rebuttal / [redacted] (2000, 7,... 2015/09/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) The items did indeed arrive today. We have yet to inspect carefully for condition though.

Initial Business Response /* (1000, 5, 2015/10/08) */
I want to stress that these booths were not manufactured in the wrong colorThe customer requested verbally that he wanted ocean blue without any swatches, color codes, vinyl manufacturer details, or requests for use of a Customer's Own
Material (COM)The customer never once mentioned to us that he had a particular raw materials provider in mind and never specified to us any color code, etc that would indicate his request was more than a generic request for ocean blueAll of our colors are visible on our website, and so we had no reason to believe that the customer chose a color option based on an entirely different websiteWe therefore manufactured the booths with our ocean blue color
The customer now states he is upset that our ocean blue does not match the sample he received from a company called "DIY Upholstery Supply" which is an entirely different company with no affiliation to us
It is correct that, as per our Terms & Conditions, custom manufactured items are not subject to return because they are manufactured to order based on the customers individual specificationsThis is because we put in the time, materials, and labor to manufacture these booths to the specifications given to us by the customerIt is a truly unfortunate situation, but I can confirm with certainty that the items were manufactured exactly as they were ordered

Hello As promised a refund check should be mailed out to the customer by next week Customer’s booth was totally damaged by the shipping company and salvaged by them Our accounting department lost the paper work in this specific case and they had to reclaim it from the shipping company which is the
reason for the delay in sending the customer his money back We apologize and we are back in track as we speak Thank you

We are currently working with the customer to solve his issue , we believe our resolution will make him very happy Thank you

Complaint: ***
I am rejecting this response because: The company don't want replace the bad table by an other product of équivalent price at no cost, I
don't want a replace by the same one, because the first table are really bad quality and not for a patio.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/07/09) */
I want to begin by addressing the claim that Affordable Seating was intentionally dishonest about the shipping date; this is not at all the case and if this is how it came across to the customer then I apologize for thisShipping dates are for
the most part in our control; however, the third party carriers' logistics are also involved and if they are unable to pick up a shipment on the day we request them to then we ultimately cannot control thisWe did everything in our power to ship the order within the given timeline, and on the vast majority of the order we were able to comply with thisThe chairs, bar stools, and table tops all shipped within the expedited timeline and the customer has them and is using themBecause the table bases did not ship within the timeline we agreed to refund this portion of the expediting without a second thought; since this was not complied with the customer is not responsible for paying thisThe portion of the expediting that relates to the bases is $75, which is what we have informed the customer is being refunded
Because we did comply with shipping all of the order and it traveled the full distance to her location before being refused, we have to consider this a regular return and need to work within our policy guidelinesThe customer had the option to cancel before the order shipped and did not choose to take this option, therefore shipping was paid to the carrier and the carrier charges return shipping as wellPer our policy, and as the customer understands, if items are being returned it is the customer's responsibility to pay the return shipping, and normally we apply a 30% restocking fee as wellBecause of the circumstances we have already informed the customer that this fee is being waived to her, which we are under no obligation to do but have offered to the customer out of goodwill

This shipment was shipped out on the 09/and according to the shipping company it will arrive on the 09/21 the shipping company is the Custom Companies , Incand you can track the order on this link with this tracking number ***http://www.customco.com/thnak you

hellothis order is shipping today , the customer will get a working tracking number in 24-hours thank you

The damages were completely made in shipping. Per our Policy to which customer agreed when placing the order, it is customer's responsibility to inspect the items and note any possible irregularities, such as damages or shortages. The customer has 15 minutes per pallet to inspect the items, and that...

is more then enough time to remove shrink wrap from the pallet and check the items. The customer failed to do so, and we were unable to file a claim with the shipping company for the damages. Nevertheless, as a reputable company, we always want to assist our customers in unfortunate situations like this to the best of our abilities, so we offered he 50% discount on the 4 bar stools out of our own pocket (the damages were qualified by our quality control department as moderate and repairable) that could be put towards the repair of the stools. We are attaching the photos of the damaged stools.as you can see, frames are just slightly bent and could be repaired.The full refund is a solution that is reserved for more severe cases, and in this case our course of action was towards mitigation, rather then sending repalcemnts or refundinf the customer in full, considering both factors: the severity of damages and the fact that the customer failed to inspect the items at the time of the delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello We want to clarify the time line on this situation The order was shipped 02/23 with Custom Company tracking [redacted] and delivered on the 02/28 We were informed by the customer about what happened on the 03/03 and by the shipping company on the 03/07 According to our shipping policy we...

can not assist the customer until we get the furniture back to us and inspect it We were informed only 2 days ago 03/29 that the damaged to the Booth was so severe that the shipping company salvaged it ! In this case , we can refund the customer the cost of the booth or make him a new one and ship it out to him at his choice Our conduct on this issue was according to our policy and procedures If the customer had not refused the booth , took it as is , damaged we could have helped him and resolve the situation much faster.

Initial Business Response /* (1000, 5, 2015/09/25) */
When Mr.[redacted] first opened the order on 9/8 we informed him that the merchandise could be delivered by 10/1 because our standard lead time is that orders are ready to ship from our location within 7-14 business days from the time payment is...

processed.
As of 9/15 we still had not received payment, so the customer cancelled the check and re-sent a new check which was delivered to our PO box on 9/16. It was then delivered from our mailing address to our physical address for processing, and the check cleared on 9/24. Because we did not receive payment until this time, this is the date that the order was processed and the lead time of 7-14 business days for the order to ship is therefore calculated from this date.
We are currently in the process of working with the customer to expedite the order per his request and at no additional cost.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the check was there and the salesmen I spoke with knew the lady that signed for it and said good deal to me...meaning I was under the impression he was going to get this ball rolling...they were calling me to let me know the first one wasn't there so I was assured they were excited when they got the second check...but instead the check didn't get deposited for many days after its arrival...maybe, possibly waiting long enough knowing that the chairs they were out of would get there in time to deposit the check late so they would get here in on the last day of there time frame....the actual address on the invoice for payment lists the address I sent it to....but they insist that its the wrong address...even the package had the names of the salesmen and the customer service lady on it as attention...someone did call me today and say that they were trying to get my products for me but I would have to drive to Atlanta to get...5 hours away...maybe this will work...but I'm afraid they are just buying time to give me more false info
Final Business Response /* (4000, 9, 2015/09/30) */
We have already begun shipping this order, and tracking information will be provided to the customer later today.
Regarding payment, the customer continues to claim that we intentionally held the processing on his order, but this is against our procedure and would not be possible - accounting processes all orders immediately upon receiving payment. We processed the check the moment it was delivered from our PO box to our physical office. The date that the payment cleared is in the hands of the bank, and is outside of our control.