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Revdex.com: II have expressed repeatedly my feelings on this matterMy perspective on this matter will NEVER CHANGE I as anyonyone else who turns to Revdex.com for some form of arbitration, and thusfar, absolutely NOTHING has been offered as mediation The dealership and I will keep bouncing this back and forth like a tennis ballI have presented my perspectives and backed up every statement with appropriate documentation and NOTHING is being done aside from this junior high school banteringI do not accept their decision, and I will continue to disagree infinitely I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

[redacted] brought in her Honda Accord VIN: [redacted] with 210,miles on 6/12/at 4:pm and requested a Multi Point Inspection She also requested that we inspect the under body splash shield that was hanging down RO #was written for these items Job on the Repair Order was “Customer Requests a free inspection on vehicle, Check fluid levels”, Job was “Customer states splash shield hanging down, check and advise.” The vehicle sat in the Service Drive for approx10-minutes from the time that [redacted] came in until it was taken back to our Express Service Area The Technician #completed the Multi Point Inspection, which is a visual inspection of the components and the fluid levels The Fluid Level in the coolant reservoir was at the correct level, the cap was not removed as it was not necessary to do so because the level was already correct We cannot check the fluid level in the radiator because the coolant is too hot to remove the cap The only cap that was removed during this visual inspection was the washer fluid cap to fill the washer fluid reservoir During the visual inspection there were no signs of any coolant leak The vehicle spent approxminutes on the lift while the inspection was completed During this time the technician found that two clips that hold the splash shield in place were broken and missing The Service Advisor advised the customer of this and she Ok’d the replacement of the clips The clips were replaced for the customer with no cost of labor as a courtesyThe facts of this visit are as follows: The vehicle spent 10-minutes in the Service Drive, after sitting in the same spot for the 10-minutes there were no spots or even drops of coolant on the ground After spending minutes on the lift there were no signs of a coolant leak of any kind None of the cooling system components were removed or disconnected, including the reservoir cap If there were any signs of a leak or any other issue the customer would have been notified so that she could have inspected the vehicle while it was on the lift, this is a stand procedure that we have in place and offer to all of our customers [redacted] called and spoke with our Service Manager on Saturday 6/17/at approx11:55am and explained that her vehicle overheated She told him that her vehicle was at [redacted] for repairs She told the Service Manager that she wasn’t looking for any compensation, but she just wanted him to know about it She then proceeded to tell him that “we have been trying to sell her a new car and that we sabotaged her vehicle so that we could sell her a new car.” That accusation is absurd We would never intentionally cause a problem to a customer’s vehicle If a coolant hose became disconnected the engine would overheat within 10-minutes of driving The problem with the vehicle occurred days after coming in for a Visual Inspection and Re-securing a splash shield with two clips This is an unfortunate event that [redacted] experienced, however Joe Morgan Honda has Zero responsibility or accountability as the facts above show Tell us why here

Please see our previous comments, this vehicle showed no signs of a coolant leak at any point in time of it being in our service department. We stand by our previous statement and proof that we are in no way liable or responsible for this customer's year old vehicle with 210,miles overheating days after being in our shop for a free inspection We do not remove radiator caps on any vehicles that are driven into our shop because the coolant temperature is too hot We would not perform a pressure test unless a customer had a complaint of a coolant leak and there would be a diagnosis charge involved We stand by our decision that reimbursement will be issued to this customer.Tell us why here

Revdex.com:
JJoe Morgan Honda SHOULD HAVE informed me on the day of their inspection, that they did NOT PROPERLY check or TEST the hoses NOR looked inside the radiator and SHOULD HAVE advised me to have these elements checked after the car was coolRATHER, they put me on the road with the ADMITTED knowledge, these elements had NOT been effectively checked, leading me to believe these elements were 100% safeI was advised via their report, that all these elements were perfectly GREEN GOOD TO GONOT EVEN A YELLOW WARNING FOR FUTURE ATTENTIONI was driving a TIME BOMB and they KNEW it and misled me to believe, ALL WAS GREEN TO GO..NO WARNINGS
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

I reject Joe Morgn Honda response based on:Exhibit A: a scan of the "HONDA MULTI-POINT VEHICLE INSPECTION" report from Joe Morgan Honda dated 6/12/2017 17:02:23 wherein they claim they inspected "Radiator, heater and air conditioning hoses for leaks and damage". It also stipulates inspection of "Engine cooling system, hoses and clamps". NOTE: this report says only ONE item is a "visual inspection" ("Visual inspection of fuel system"), However it does provide 3 categories of condition: GREEN = OK, YELLOW=REQUIRES FURTHER ATTENTION, READ=REQUIRES IMMEDIATE ATTENTION.  I was given all GREEN=OK on the full report.  There was 1 hose completely disconnected and a clamp missing.  2 radiator hoses were leaking - and the radiator cap was not sealing.Exhibit B:  This is the report from the [redacted] Tow Truck driver, who upon arrival, had me open the hood of the vehicle and he checked the radiator fluid and noted it appeared to be quite empty.  He proceeded to fill it with water and anti freeze, which I provided.  He proceeded to check and went to a container to the left of the radiator (when facing the front of the car) - this well is called a Radiator Reservoir.  He found a hose lying down in the container, completely disconnected from the cap and noticed there was a clamp missing.  (( Joe Morgan Honda's report states they inspected "Engine cooling system, hoses and clamps" and gave my car a GREEN=OK.  They also gave me GREEN=OK on "Coolant" but then report themselves, that did in fact did NOT check this for the reason of the vehicle being too hot.  So rather than giving this particular item a YELLOW=REQUIRES FURTHER ATTENTION or RED=REQUIRES IMMEDIATE ATTENTION, they gave it all GREEN=OK.  They did NOT check this coolant but gave it a GREEN = OK. ???Exhibit C:  This is an itemized bill of all that was wrong with the engine when [redacted] did a "real" and "complete" inspection of the hoses, fluids, clamps and overall engine.  All of these items SHOULD HAVE BEEN labeled by Joe Morgan Honda as RED=REQUIRES IMMEDIATE ATTENTION.  rather than just checking them off as GREEN=OK.  My vehicle's engine could've suffered severe and very expensive damage beyond the $429.92 I paid for being "told" that my car was GREEN=OK.  My car could have overheated and caught on fire harming myself or anyone near the vehicle, had it caught on fire or possibly an explosion.Exhibit E:  This is the cost to me of a rental car, which also could have been alleviated had Joe Morgan Honda did a "real" inspection of my car the day I took it in to them.  Had they done an "honest, true & complete" inspection of my engine, they would have found the detriments and kept the car for repairs.  I would have had a friend just pick me up and left my car there.  But I was sent out on the road in a vehicle that had truly NOT been inspected as they stated and was UNSAFE to be driving for myself and other motorists on the road who might have been near me.This is negligent and misleading inspection.  I drove away feeling I was safe and my car was in perfect condition.The report they provided was misleading.  This many fallacies slipping through their service department on one vehicle in one single inspection is absolutely unacceptable.

Joe Morgan Honda will not be reimbursing this customer for any of the repairs that she had completed at another repair facility, we also decline to reimburse this customer for any rental car charges.  Our previous statement provides all of the legal proof needed to back up our statement.

We respectfully disagree with this customer.  We will not be participating in any type of reimbursement as our previous statements show that we have no legal responsibility to do so.

I did NOT request a "free inspection on the vehicle" ... as they QUOTED in their response... I asked for "ALL fluid levels to be checked".  I didn't even know there was such an animal as a "free inspection".. I don't work there.  That is THEIR "lingo"...  I requested that "ALL FLUIDS BE CHECKED"...   Joe Morgan Honda Service Department gave me a report that gave EVERYTHING on my car a "green for go" and then in their own words in response to this complaint, they state not only did they NOT open the reservoir to check it, they did NOT check the fluid level INSIDE the radiator, because it was too hot to remove the cap.   They go on to state, the ONLY cap removed for fluid check was the WASHER RESERVOIR... Yet, when I was delivered my car, I was verbally told "we had to add ATF because that was low".. so apparently they DID find something else but only verbally told me of discovering it....  the report card said ALL IS GREEN... when the ATF was low.........I feel they should NOT have given my car a "green" check mark if they (admittedly) did NOT check.. it should at the very least be a YELLOW check mark advising me to CHECK IT after the vehicle was COOL OR COLD...  Rather, I was put out on the road in a vehicle that was in fact NOT 'fully' & thoroughly checked because they already noticed and noted the radiator was"HOT"...  that awareness in itself, should have been a RED FLAG to give the radiator more attention... at least  VERBALLY advise me to check radiator coolant levels... NOT A "GREEN" FOR GO MISLEADING me to believe they HAD checked everything and that I had NO CONCERNS.I VERBALLY asked the technician for "all fluid levels to be checked"... and their report handed to me (previously provided) had ALL GREEN CHECKS with NO WARNINGS and NO verbal advisement other than the verbal comment that the ATF was low and they put some ATF in my car.I was NOT even advised to check the radiator coolant myself - I was given a GREEN FOR GO.......ALL GOOD... ALL FINE....  and yet the radiator cap was not sealing properly - 2 radiator hoses WERE "PRESSURE" TESTED by [redacted] and proved to be LEAKING... 1 hose had come completely disconnected in the radiator reservoir and by their own admission, they never even OPENED the radiator reservoir to check inside... "THE ONLY CAP REMOVED WAS ON THE WASHER RESERVOIR"........  I should not have been put on the road without at the very least "VERBAL ADVISEMENT TO CHECK THE COOLANT LEVELS IN THE RADIATOR".......rather than MISLEADING me to believe that ALL RADIATOR ELEMENTS WERE "GREEN" GOOD TO GO.. WITHOUT FURTHER INSPECTION.Had a TRUE 100% inspection been done the day they had the vehicle on the rack, A PRESSURE TEST (which I didn't even know existed until AFTER the major overheat and [redacted] gave me a quick education) -  the discovery of leaking hoses would have been more than apparent BEFORE I was put on the road in a vehicle I was MISLED to believe was 100% good to go.  I repeat - I did not ask for a "free inspection"... I asked for "ALL FLUID LEVELS" to be checked.  With the AGE of this car and the MILEAGE they clearly noted - they SHOULD HAVE advised me to consider a PRESSURE TEST on the hoses...and put YELLOW marks on the report about the hoses....  I would have LEFT MY CAR there, and had a friend pick me up... rather than being put out on the road with a report card all in GREEN CHECK MARKS - and NO advisement to get it checked... I was MISLED to believe ALL components WERE CHECKED... I am the "CUSTOMER"... I do NOT know the mechanics... but I listen DILIGENTLY to "ADVISEMENT".. and NO ADVISEMENT was given about the UN-checked radiator and its elements either verbally OR in writing........

Revdex.com:
II have expressed repeatedly my feelings on this matter. My perspective on this matter will NEVER CHANGE . I as anyonyone else who turns to Revdex.com for some form of arbitration, and thusfar, absolutely NOTHING has been offered as mediation.  The dealership and I will keep bouncing this back and forth like a tennis ball. I have presented my perspectives and backed up every statement with appropriate documentation and NOTHING is being done aside from this junior high school bantering. I do not accept their decision, and I will continue to disagree infinitely.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[redacted] brought in her 2001 Honda Accord VIN: [redacted] with 210,691 miles on 6/12/17 at 4:32 pm and requested a Multi Point Inspection.  She also requested that we inspect the under body splash shield that was hanging down.  RO #602812 was written for these items. ...

Job 1 on the Repair Order was “Customer Requests a free inspection on vehicle, Check fluid levels”, Job 2 was “Customer states splash shield hanging down, check and advise.” The vehicle sat in the Service Drive for approx. 10-15 minutes from the time that [redacted] came in until it was taken back to our Express Service Area.  The Technician #11025 completed the Multi Point Inspection, which is a visual inspection of the components and the fluid levels.  The Fluid Level in the coolant reservoir was at the correct level, the cap was not removed as it was not necessary to do so because the level was already correct.  We cannot check the fluid level in the radiator because the coolant is too hot to remove the cap.  The only cap that was removed during this visual inspection was the washer fluid cap to fill the washer fluid reservoir.  During the visual inspection there were no signs of any coolant leak.  The vehicle spent approx. 20 minutes on the lift while the inspection was completed.  During this time the technician found that two clips that hold the splash shield in place were broken and missing.  The Service Advisor advised the customer of this and she Ok’d the replacement of the clips.  The clips were replaced for the customer with no cost of labor as a courtesy. The facts of this visit are as follows: The vehicle spent 10-15 minutes in the Service Drive, after sitting in the same spot for the 10-15 minutes there were no spots or even drops of coolant on the ground.  After spending 20 minutes on the lift there were no signs of a coolant leak of any kind.  None of the cooling system components were removed or disconnected, including the reservoir cap.  If there were any signs of a leak or any other issue the customer would have been notified so that she could have inspected the vehicle while it was on the lift, this is a stand procedure that we have in place and offer to all of our customers. [redacted] called and spoke with our Service Manager on Saturday 6/17/17 at approx. 11:55am and explained that her vehicle overheated.  She told him that her vehicle was at [redacted] for repairs.  She told the Service Manager that she wasn’t looking for any compensation, but she just wanted him to know about it.  She then proceeded to tell him that “we have been trying to sell her a new car and that we sabotaged her vehicle so that we could sell her a new car.”  That accusation is absurd.  We would never intentionally cause a problem to a customer’s vehicle.  If a coolant hose became disconnected the engine would overheat within 10-15 minutes of driving.  The problem with the vehicle occurred 4 days after coming in for a Visual Inspection and Re-securing a splash shield with two clips.  This is an unfortunate event that [redacted] experienced, however Joe Morgan Honda has Zero responsibility or accountability as the facts above show.  Tell us why here...