Affordable Suites of America

We have received this complaint from the Revdex.com portal and have been in contact with the customer ongoing about replacement and her requests We will give full documentation for what we are doing to resolve her complaint and it is my understanding replacement bags are being produced as quickly as possible We do stand behind our products and services and are trying to do all we can to resolve the problems with this orderUnfortunately, with custom produced bags many things can go wrong and occasionally doBecause of the process to produce custom film, print the film, convert into bags, package the bags, shipping, etcit takes time and is tough to sometimes meet the requirements of a customer that is in immediate need We are doing all we can to resolve this and will report to the customer and through this portal ongoing as we know more.Thank you,Mark M [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This to to reply to offer from the Knights InnFirst of all, I didnot reserve this room onlineI called the Knights Inn, then [redacted] answered the callMy cc info was given to them to pay for the room reservationAgain I calledSo the difference in the money amt is between Knights Inn and [redacted] .Also how do I contact Wyndham Customer Care? Someone needs to review this Motel and its premiseIf they dont wish to refund me fully, I feel others should be made aware of the circumstances it which we had to deal withAlso I still have the pictures, which I can send to you to view from my phoneThanks for your Assistance in this matter

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com:
I have reviewed the response made by International Plastics in reference to complaint ID ***, and find that this proposed resolution is acceptable.MrM***'s prompt and thorough attention to our concerns is greatly appreciated and has made all the difference in being able to move forward in a mutually-agreeable and reasonable way.Once we have received the replacement bags and can verify the ink color is correct --- expected today --- we will consider the matter fully resolved with complete satisfaction
Regards,
*** ***

They stayed here for nights and didn't complain until the day they checked out. There will be no refund

As this reservation is on a rate code of SSit is non refundable and non cancel-ableI do understand and sympathize with the discretion from the guest at handHowever SSis typically either *** or *** or *** bookings.So if Mrs*** was charged in total, we only
received of that in total for both nightsAlthough I do feel that given a refund there should be no listing for this particular complaint against the Knights INN to stay on the Revdex.com review board as we are giving her what she would like in return for an awful situation.As it is a busy weekend and it was busy night we extend our apologies to Mrs*** and hope that she graciously accepts them. As far as reimbursement,Mrs*** booked through an online 3rd party agency, so I can do the following for her but I would like a thing in return.A $personal business check can be sent to her home via the property Owner since she is booked 3rd party and we don't have her CC to refund too.But in order for us to send this refund we would like a acknowledge conformation that Mrs*** will not: 1) open a charge back case with her CC provider, 2) open a customer care case on the property with Wyndham Customer Care, 3) Leave any negative reviews on outsourced review sited such as *** *** etc.If Mrs*** agrees to the terms above and holds strong in her promise the property owner will send her a check of to her home address on file.Thank you,*** *** ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This to to reply to offer from the Knights Inn. First of all, I didnot reserve this room online. I called the Knights Inn, then [redacted] answered the call. My cc info was given to them to pay for the room reservation. Again I called. So the difference in the money amt is between Knights Inn and [redacted].Also how do I contact Wyndham Customer Care? Someone needs to review this Motel and its premise. If they dont wish to refund me fully, I feel others should be made aware of the circumstances it which we had to deal with. Also I still have the pictures, which I can send to you to view from my phone. Thanks for your Assistance in this matter.

Case Notes: Case # [redacted]05/12/2016 [ Customer Care ]@10:05:48 AM : on 05/10/16 [redacted] emaíled: Everythîng was awful. My daughter graduated from [redacted] so what should have been a joyous occasion was talnted by the horrible conditions at your establishment.  When we arrived I had to go back...

to front desk twice because the key was not programmed correctly so I had bo be moved to another room. My mom and mom n law could not stay in their room the stale smoke smell was unbearable to them because they suffer from asthma they were moved as well. I fìnd that strange since I was told the hotel was all booked up for the days I reserved.  I was charged 100 a night for a room worth 25 a night. Th¡s was a total ripoff. The plumbing was poor because the tub stayed stopped up and we were unable to take a shower or bath. My husband and I were bitten by some type of bug he has a big painful red bump on his chest and I have a knot on my forehead.  We were very dissatisfied w¡th our stay atyour establishment.  I wascharged 396 and I need to be compensated for more than half of that amount. Thank you Case Notes : Case # [redacted]05/17/2016 [ Customer Care ]@8:55:01 AM : **GM NOTES** Property states they have offered [redacted] a 25% refund and she agreed. Closing case.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]

We have received this complaint from the Revdex.com portal and have been in contact with the customer ongoing about replacement and her requests.  We will give full documentation for what we are doing to resolve her complaint and it is my understanding replacement bags are being produced as quickly as...

possible.  We do stand behind our products and services and are trying to do all we can to resolve the problems with this order.. Unfortunately, with custom produced bags many things can go wrong and occasionally do. Because of the process to produce custom film, print the film, convert into bags, package the bags, shipping, etc.... it takes time and is tough to sometimes meet the requirements of a customer that is in immediate need.  We are doing all we can to resolve this and will report to the customer and through this portal ongoing as we know more.Thank you,Mark M[redacted]

Dear [redacted], In response to this Lynn and I just left you and Wilma a VM along with emails to follow up with your requests and our plan to resolve your complaint. Again we are sorry for the troubles you have had and trying our best to resolve to your satisfaction. Per your requested resolution see responses below.1. All 9,000 bags replaced with PMS 541 printing that is quality-controlled to eliminate bubbling and other excessive imperfections; We have been reproducing those bags and 9 case are shipping today, they should be there July 12th.2. 6,000 are promptly picked up at the company’s expense, in consideration of the company’s standard practices for replacements;  While it’s reasonable and customary in our business and industry to replace defective quality products / bags  which we are doing, We will arrange return of the defective 5 cases of bags (customer changed request from 6 to 5 case) only after the replacements are received. We are working to see how best to arrange the pick up… SO the customer has been using bags (4 case up to now.)  The replacement bags of 9 cases should be there July 12th and the Customer will allowed to have used the other 4 cases at no charge for the trouble with the quality issues.3. NO further cost to our organization for either pickup, printing, or inside delivery of replacement bags is incurred or requested; We will take care of the replacement freight charges both ways to resolve this.4. Same timeline for receipt of replacements (4 - 6 weeks); We did it faster. Taking into account the 3rd-4th of the July holiday shut down. The replacements will be shipping after only 8 business days since original request to reproduce. 5. For the replacements, "Inside delivery" will mean the boxes are removed from the pallet by hand and brought inside our building by the carrier, and our company will not be asked to pay an additional handling charge. Seems to be same request as #3 - See response there as we will cover this costs.Respectfully submitted,Mark M[redacted]