Affordable Towing & Recovery

I apologize that I am just now receiving/replying to this complaint.  I have been out of town in training the past 2 weeks.  I have printed this complaint out and will use it as a training device with all drivers.  IF my drivers spoke in an unprofessional manner, I do not condone...

this behavior.   I will make sure that they are disciplined accordingly. As far as doing their jobs, they did exactly what their dispatcher instructed them to do, as far as removing these vehicles that were illegally parked.   I have spoken to all parties (drivers, my office manager, [redacted]) to receive the details of what happened.  We received a call from Cat Customers (my client) who had "Illegal Parking" "Towing Enforced" Private Property signs posted outside his business, stating that two cars were parked in his stalls, and he wanted them removed.  We sent two trucks to remove these cars.  At the time the owners came out of an entirely different business, the cars were already lifted and straps were being placed on their tires.  The owners of the vehicles were informed that they were parked illegally.  Our credit card machine was not communicating with the hub in Houston, so the owners were told they had to pay cash and a drop fee.  My drivers allowed them to go get money and return.  My drivers could have towed these vehicles to our yard and it would have cost much more for the customer to retrieve their vehicles, but instead my drivers waited there for the owners to return.   I do apologize that the wife has medical is[redacted]s and had to wait a short while.  This is not something we can control, nor can we control the Texas weather.  We have a signed contract with MANY businesses, who have only limited parking spaces, and do not want anyone other than their customers parking in them. Unfortunately this happens more often then people realize.  We post "Private Property" signs, which are designed by TDLR regulations so that they are very visible.  We also follow all "Rules and Regulations" set forth by TDLR.  Again, I do apologize if these drivers were unprofessional in any way, and I can guarantee that they will receive further training on how to speak to a customer.  If you have any further questions you may contact me directly at [redacted] or via email at [redacted]

In early Dec 2014, [redacted] came in inquiring about a Ford Taurus.  I originally was going to sell it to another person and told him this.  I told him if the people bailed out of the deal, [redacted] could have the car for 800.00.  [redacted] came back in on Dec 22nd and I stated the...

other people bailed and he could have the car for 800.00.  He put 200 down in cash, we gave him a recpt, we told him all we knew about the car and that it is AS IS!!!  In front of TWO other witness we agreed to the 200 down and the remainder of 600 to be paid on 26 Dec.  He was also told that if he backs out of the deal, he DOES NOT get the down payment refunded.  He came in on 26 Dec (I was on vacay until the 29th) and he told my secretary (Witness #1) that the car might need a Cadaletic converter so he only wanted to pay 500 instead of the 600.  My secretary called me and I told him to pay the 600 as agreed or he would not get the car or deposit pd down back.  He had been checking for me to return, which I did on the 2nd Jan.   He returned on the 2nd Jan and then stated he only wanted to pay 400 total for the car.  I informed him once again, that a verbal agreement is a binding contract, he either pays the 600 remainder balance and gets the car, or he loses his 200 deposit.   I had to ask him several times to leave my office because of his cursing and not wanting to pay.  He stated I would hear from his attorney and left disgruntled.  The only settlement would be for him to come and pay the remainder balance of 600 and take possession of this vehicle.  I will extend this offer until Dec 16th at 5pm COB.  If we do not hear from him and receive payment of 600, I will put the vehicle back up for sale.  I think that is quite reasonable considering his attitude.

In early Dec 2014, Mr. [redacted] came in inquiring about a Ford Taurus.  I originally was going to sell it to another person and told him this.  I told him if the people bailed out of the deal, Mr. [redacted] could have the car for 800.00.  Mr. [redacted] came back in on Dec 22nd and I stated the other people bailed and he could have the car for 800.00.  He put 200 down in cash, we gave him a recpt, we told him all we knew about the car and that it is AS IS!!!  In front of TWO other witness we agreed to the 200 down and the remainder of 600 to be paid on 26 Dec.  He was also told that if he backs out of the deal, he DOES NOT get the down payment refunded.  He came in on 26 Dec (I was on vacay until the 29th) and he told my secretary (Witness #1) that the car might need a Cadaletic converter so he only wanted to pay 500 instead of the 600.  My secretary called me and I told him to pay the 600 as agreed or he would not get the car or deposit pd down back.  He had been checking for me to return, which I did on the 2nd Jan.   He returned on the 2nd Jan and then stated he only wanted to pay 400 total for the car.  I informed him once again, that a verbal agreement is a binding contract, he either pays the 600 remainder balance and gets the car, or he loses his 200 deposit.   I had to ask him several times to leave my office because of his cursing and not wanting to pay.  He stated I would hear from his attorney and left disgruntled.  The only settlement would be for him to come and pay the remainder balance of 600 and take possession of this vehicle.  I will extend this offer until Dec 16th at 5pm COB.  If we do not hear from him and receive payment of 600, I will put the vehicle back up for sale.  I think that is quite reasonable considering his attitude.