Affordable Towing Services

This customer was refunded his money of$ on the same day the tow came inAs for the rude service I do apologize if my employee acted in a unprofessional mannerOn February 3, this customer called back and talked with our dispatch person and they informed him that his money was refunded in full on 02/02/I thought this situation was taken care of but the customer may have forgotten what he was told on ()2/03/If you should have any questions please call me and we can discuss themSincerely:

Complaint: [redacted] I am rejecting this response because: The service provider should obviously know the proper name of the customer as [redacted] and NOT Mr [redacted] On May 5th my vehicle was brought back and the mechanic did replace the temp gauge sensor and the air coolerPrior to leaving the property, I started my truck and noticed that the temp gauge was still not in proper working conditionWhen mentioning this to the Mechanic Gordon and the shop Attendant (Patrick) they told me that the truck had to warm upThe owner also informed me that his testor device did show one error code still and wasn't sure what it was at that time but assumed it may be the injector which we could address laterI eventually left the shop traveling approximately 10-miles away from the shop (Pearl City) the truck begins to overheat, the service engine light appears and white smokes appears from the front of the engine and NOT the tailpipe as indicated in his responseI would think if the temp gauge sensor was properly replaced as stated on the invoice and service I paid for I would have been able to see the temperature rising on the gauge but that wasn't the case The first call was made back to the shop after I had to pull over to the side of the road, and the mechanic came out to my location and stated he couldn't find anything wrong but his tester showed four new error codesHe instructed me to drive the truck back to shopI asked him if he could follow me back to the shop and he said he couldn't at that time I asked him for his number in case anything else happened on my return back to the shopOn my attempt to drive the truck back to the shop as instructed by the mechanic, the truck started making a loud knocking soundI again pulled over a second time and called the shop and talked with the attendant (Patrick) He asked If I could make it back to the shop I told him I could try On the 3rd call to the shop, I asked for them to send a truck to tow me to prevent further damage to my truckOver an hour later, the owner himself arrives to tow me backThe owner asks me to start the engine and drive my truck up the tow ramp and then arrive back to the shop At the shop, I was instructed by the owner to start my truck and drive it into his shop The truck was running when I leftI never made any mention of a Lawyer or Revdex.com I did mention [redacted] to Devin Yes you did make an attempt to fix what I asked you to fix You attempted to fix what you diagnosed Patrick told me verbally that the The problem with the temp gauge was the sensor and on your invoice yor stated that the temp gauge no work coolant broken recommend replace If you would have told me to replace the cluster I would have asked you to replace the cluster You misdiagnosed the problem and still charged me for your mistake You didn't tell me that you would have to do process of elimination to figure out the temp gauge problem Devin told me that one of his employees lied to him ( He mentioned two names) It seems like he and Patrick aren't always on the same page He told me that as far as he knew the gauge was supposed to be working Devin said I had a fuel leak He also said that If I drove the truck there's a good chance the engine would catch fire and there would possible be an explosion and yet his mechanic instructed me to drive back to the shop I drove the truck into Affordable towing and I had to tow it out It wouldn't start when I picked it up You mentioned the emergency brake light sensor You was supposed to diagnose that as well but didn'tYou said that I'm trying to get my work done for free Not true I'm not at all asking for a full refund You did change the oil cooler and do an oil change Bottom line the truck worked when I dropped it off and didn't work when I picked it up cerely, [redacted]

Complaint: [redacted] My response and backup documentation are attachedRunning? Knock, knock? Who's there? Could we elevate the language of this dispute from the childish direction that it seems to be going in?Let's take it from the top"The A/C worked for only one day because we informed [redacted] if the A/C goes out there is another problem with the A/C but our sniffer couldn't pick it up." Now I'm a laymen, I admit, but that just sounds like "we don't know what's wrong but we did something and it may or may not have fixed the problem, but we charged you so hope it works." It didn't workAs far as the free a/c service, we were clearly charged on page of invoice [redacted] - Evac recovery & re-charge system -$190.00,Freon [redacted] - Charged by the pound,x = $and a/c synthetic oil for [redacted] System -$Idon't see where he gave me anything for free because he felt sorry for meHe didn't provide a/c or Freon for free when we brought it back because that had nothing to do with the problem, so that wouldn't make sense eitherIt's Devin that Ifeel sorry for, he's not even familiar with what is on his invoices.On his wall it clearly says that the diagnostic charges are $175.00, so why were we charged $408.38, especially for something that should have already been addressed? Ifthe A/C compressor was leaking why not give us the option of fixing it then,why fix a switch that did nothing to address the problem? Maybe if a certified mechanic had looked at it, they could have figured out what the problem was.Clearly there are none at your shop since you stated "He talks about ASE certified mechanic, which there are a lot of them on this island - there is no difference between us and another shop." Obviously there isWhen we took the [redacted] to an ASE certified mechanic, he was able to do everything that Devin was not, as you can see on the attached invoice, which was paidHe had to a lot of what Devin supposedly did the first time, albeit at a fraction of what Devin wanted And,to no surprise, the truckno longer shuts down in the middle of the street.I agreed to the work that was being done not knowing there would be a 300% markup on the parts that were usedOnce Ifound that out, of course Ididn't want to pay thatAnd if that is not the case then simply produce the invoices showing what you paid, it's that easy...unless you have something to hide.I'd also like to address the "shop supplies" line item that seems like just another arbitrary way to jack up the invoice even higherWe were charged $for rags and shop towels among other itemsIsn't that just the price of doing business as a business owner? How do we know that you used anything near that amount of suppl.ies? The same line item is on all of our invoices and the prices range from $ to the aforementioned $with no actual accounting for quantity...sounds made up to me.I told Devin that I would pay for the parts (once I received the invoices) and a fair amount for labornever said that I wouldn't pay for any labor, which would be ridiculousAnother issue in dispute is that my ASE certified mechanic told me that everything Devin did to the [redacted] should have taken only a couple of hours, not the hours that I was charged forMaybe that is the difference, the work takes four times as long if you are not certifiedIwould have never given my truck to him if I had known there were no certified mechanics in his shop.As for the emails, your Assistant Patrick is the person that I've been in contact with as you can see in the attachmentsEven your own employees know that your practices are unprofessionalAlso, I was referring to emails sent after the check stop payment was put throughWe did lose touch earlier when my phone was cut off and you did find me through email Finally, we are not running from you DevinWe happened to move in October to another apartmentI promise, our lives are not revolving around this situation, we wouldn't move our family around because of this.Oh and as far as the "truth" setting you free,you have bad reviews on Yelp,that's the truthWe don't need to smear your business, many others have already done soYou also have prior complaints on the Revdex.comI assume that the other unhappy customers just didn't bother to weigh in.Needless to say,we will not be satisfied until we get copies of the invoices for the parts that were usedThen we can go from thereObviously we have no trouble paying our legitimate bills, we just don't like being cheatedWe are happy to resolve this in this forum, if not,we look forward to our day in court Sincerely, [redacted]

Let me correct [redacted] on some of the issues that he is mentioning on Inv# [redacted] for the repair on their [redacted] First and foremost more then the transmission was fixed for that price.On that invoice we replaced the radiator, Idle Air Control Valve, PCV Valve,Antifreeze, Transmission Flush, Transmission Filter, Transmission Oil, Radio Code so bis radio would work, Starter,A/C Pressure Switch, Freon and rechargeWe did not rebuild or replace the transmission so the bucking wouldn't be any fault of oursThe A/C worked for only one day because we informed [redacted] if the A/C goes out there is another problem with the A/C but our sniffer couldn't pick it up.We found out a couple weeks later that the Af C went out but we were workingon his [redacted] He said he would bring the Honda back when the [redacted] is done.After we finished with the [redacted] he brought his Honda back and we found the oil seal on the back of the compressor blown out and we needed to replace the A/C compressor along with some other components.What [redacted] lacks to say is that we were giving him the A/C service & Freon Free to himbecause we just servicedhis vehicle and we did feel sony for him.He got an Invoice # [redacted] for the hrs.it took to tear the entire door down to get to the motor & electrical wires to seewhere the problem isHe got charged a diagnostic charge for checking out the A/C again because the failure of the A/C had nothing to do with the work we performed on his vehicle.Yes we did work on the A/Cbot we only changed out the highpressure switch -we did not touch or replace his A/C compressor which has now failed