As stated in earlier response, the City had requested the initial tree be moved as the first planting had been done over a water line We were not involved in this install, nor did we perform this initial install We were hired to move tree to new location and we planted in exact location marked Customer assumes responsibility for locating and marking utility, sprinkler, and all other underground lines and we plant in location customer requests [redacted] was home upon completion of work, he paid the agreed amount which indicates satisfaction of work and this finalizes this transaction
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowIf the crew had placed the tree exactly where it was marked to be we would not be having this correspondence Although I was home at the time I was busy with children at the conclusion of the job and unable to leave the residence to view the completed work The supervisor did not ask if I was satisfied with the work nor request that I come out to approve it I paid in good faith assuming the work was done properly Common sense would tell you a tree planted between a street curb and sidewalk would be centered between the two The fact is the supervisor let two other workers move and replant the tree and never checked their work before leaving and the tree was not placed exactly where the flag wasThey also charged more than what was quoted and did not provide a receipt Regards, [redacted]
Our crew moved the existing tree as indicated and directed to location specifically marked by [redacted]. [redacted] indicated that city required movement of tree from initial location to new location as the original planting was over a water line (we did not do original planting), therefore we...
relocated and installed in exact location he specified. It is our policy that payment in full is made upon completion of work and satisfaction by our customer. As Mr. [redacted] was at home while crew transplanted tree, no dissatisfaction with placement indicated to crew while on-site, payment made indicating satisfaction, this completes our work and finalizes this transaction.
As stated in earlier response, the City had requested the initial tree be moved as the first planting had been done over a water line. We were not involved in this install, nor did we perform this initial install. We were hired to move tree to new location and
we planted in exact location marked. Customer assumes responsibility for locating and marking utility, sprinkler, and all other underground lines and we plant in location customer requests. [redacted] was home upon completion of work, he paid the agreed amount which indicates satisfaction of work and this
finalizes this transaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
If the crew had placed the tree exactly where it was marked to be we would not be having this correspondence. Although I was home at the time I was busy with children at the conclusion of the job and unable to leave the residence to view the completed work. The supervisor did not ask if I was satisfied with the work nor request that I come out to approve it. I paid in good faith assuming the work was done properly. Common sense would tell you a tree planted between a street curb and sidewalk would be centered between the two. The fact is the supervisor let two other workers move and replant the tree and never checked their work before leaving and the tree was not placed exactly where the flag was. They also charged more than what was quoted and did not provide a receipt.
Regards,
[redacted]
As stated in earlier response, the City had requested the initial tree be moved as the first planting had been done over a water line We were not involved in this install, nor did we perform this initial install We were hired to move tree to new location and we planted in exact location marked Customer assumes responsibility for locating and marking utility, sprinkler, and all other underground lines and we plant in location customer requests [redacted] was home upon completion of work, he paid the agreed amount which indicates satisfaction of work and this finalizes this transaction
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowIf the crew had placed the tree exactly where it was marked to be we would not be having this correspondence Although I was home at the time I was busy with children at the conclusion of the job and unable to leave the residence to view the completed work The supervisor did not ask if I was satisfied with the work nor request that I come out to approve it I paid in good faith assuming the work was done properly Common sense would tell you a tree planted between a street curb and sidewalk would be centered between the two The fact is the supervisor let two other workers move and replant the tree and never checked their work before leaving and the tree was not placed exactly where the flag wasThey also charged more than what was quoted and did not provide a receipt Regards, [redacted]
Our crew moved the existing tree as indicated and directed to location specifically marked by [redacted]. [redacted] indicated that city required movement of tree from initial location to new location as the original planting was over a water line (we did not do original planting), therefore we...
relocated and installed in exact location he specified. It is our policy that payment in full is made upon completion of work and satisfaction by our customer. As Mr. [redacted] was at home while crew transplanted tree, no dissatisfaction with placement indicated to crew while on-site, payment made indicating satisfaction, this completes our work and finalizes this transaction.
As stated in earlier response, the City had requested the initial tree be moved as the first planting had been done over a water line. We were not involved in this install, nor did we perform this initial install. We were hired to move tree to new location and
we planted in exact location marked. Customer assumes responsibility for locating and marking utility, sprinkler, and all other underground lines and we plant in location customer requests. [redacted] was home upon completion of work, he paid the agreed amount which indicates satisfaction of work and this
finalizes this transaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
If the crew had placed the tree exactly where it was marked to be we would not be having this correspondence. Although I was home at the time I was busy with children at the conclusion of the job and unable to leave the residence to view the completed work. The supervisor did not ask if I was satisfied with the work nor request that I come out to approve it. I paid in good faith assuming the work was done properly. Common sense would tell you a tree planted between a street curb and sidewalk would be centered between the two. The fact is the supervisor let two other workers move and replant the tree and never checked their work before leaving and the tree was not placed exactly where the flag was. They also charged more than what was quoted and did not provide a receipt.
Regards,
[redacted]