Affordable Used Cars

Ms [redacted] states in her complaint against Morgan White Group she signed up for dental insurance with [redacted] through [redacted] with Morgan White Group as the underwriter[redacted] is the insurance company/underwriter of the dental insurance product [redacted] is the marketer/agency which sold the product to the insured Morgan White is the front-end administrator for [redacted] , meaning Morgan White handles the initial enrollment, premium collection and customer service Claim payments and claim adjudication is the province of [redacted] [redacted] directed Morgan White to move several insureds from one group number to another, including Ms*** When this was done, it took the [redacted] system some time to update the changesIn the interim, certain insureds were shown in the [redacted] system as not having any coverageThose issues were finally resolved by [redacted] by August 1, 2017.Morgan White records indicate Ms [redacted] called Morgan White on July 31, and was advised Morgan White would contact [redacted] to determine why she was not showing as an insuredOn August 1, 2017, Ms [redacted] was advised the situation was being worked on, but had not been fully resolved Later that same day, Morgan White notified Ms [redacted] by phone her record at [redacted] had been updated and all of her claims were being processed As of this date, all of her claims have been processed by the carrier

Revdex.com:
At this time, I have not been contacted by Buster's Tree Removal regarding complaint ID
Regards,
*** ***

*** called from the business stated that the vehicle was purchased AS-ISThat they do not work on any consumer vehicles they just get vehicles ready for saleThey also do not do any Inspections, the vehicles are taken to another location for an inspectionHeather stated that before anyone
purchases a car they have the option to take the vehicle to a mechanic or to bring a mechanic there to look over the vehicleNo refund will be issued

A check was mailed in the amount of $to the "estate of *** *** and mailed to Mr.*** with *** *** *** * *** on 9/26/2017. See copy of letter that was mailed along with refund check. Thanks

Complaint: ***
I am rejecting this response because: Let me say frankly, the representative from Morgan White who called me as mentioned What I said was it took Morgan White a month to verify my position that the monthly fee indeed was extracted by Morgan White That is was Morgan Whites error When there continue to be a delay in processing the cover to my dental practice I called ***, (MW never contacted me for back payment I was never notified by them/Morgan White about a miss payment My calling the *** is how I found out why there was a hold up and the hold up, was MW stating I had not made my monthly payment I made four calls prior to the incident and afterwards I assumed Morgan White could have and should have identified the problem in less than hours and it did not So is not true as their statement implies that I was satisfied I repeated to the rep from Morgan White who called me, had MW not made the error, nor have they offered an explanation as to how they overlooked my payment made and the fact they had extracted from my accounthow it could MW over look my payment? I am still waiting on that explanation During the time of the investigation, *** could not move forward until MW verified they received payment Had that not happened, I would have been able to visit the dentist This problem began with MW because someone did not properly check its records thoroughly Let it be know I never indicated I was satisfied, had I been satisfied I would have never contact the Revdex.com to lodge a complaint I want a reimbursement for time lost and the inability to set an appointment with my dentist
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Morgan White Administrators (MWA) was not contacted about any problem with Ms. [redacted]'s dental coverage until July 31, 2017. Within a few days, MWA was assured all problems had been resolved. Ms. [redacted] spoke with the MWA customer service manager today (8/24/2017) and acknowledged all problems have been resolved.  MWA cannot comment on Ms. [redacted]'s experience with her dental insurance company.  All MWA can comment on is its own performance, which, as stated above, has been more than satisfactory.  Ms. [redacted] advised MWA she will not let this matter conclude until she has been compensated for her time in trying to resolve the coverage questions she had. MWA resolved the issues presented to it in a very timely fashion. Therefore, MWA does not believe it has any financial obligation to Ms. [redacted]. This will be MWA's last response to this matter.  Thank you.

Ms. [redacted] states in her complaint against Morgan White Group she signed up for dental insurance with [redacted] through [redacted] with Morgan White Group as the underwriter.[redacted] is the insurance company/underwriter of the dental insurance product. [redacted] is the marketer/agency which sold...

the product to the insured.  Morgan White is the front-end administrator for [redacted], meaning Morgan White handles the initial enrollment, premium collection and customer service.  Claim payments and claim adjudication is the province of [redacted].[redacted] directed Morgan White to move several insureds from one group number to another, including Ms. [redacted].  When this was done, it took the [redacted] system some time to update the changes. In the interim, certain insureds were shown in the [redacted] system as not having any coverage. Those issues were finally resolved by [redacted] by August 1, 2017.Morgan White records indicate Ms. [redacted] called Morgan White on July 31, 2017 and was advised Morgan White would contact [redacted] to determine why she was not showing as an insured. On August 1, 2017, Ms. [redacted] was advised the situation was being worked on, but had not been fully resolved.  Later that same day, Morgan White notified Ms. [redacted] by phone her record at [redacted] had been updated and all of her claims were being processed.  As of this date, all of her claims have been processed by the carrier.

Affordable Auto Sales[redacted]Revdex.com Resolutions Consultant
Dear [redacted],I am writing in regard to File#: [redacted] RE: [redacted]. She purchased a 2004Chevrolet Trailblazer from us on April 13, 2016. The purchase price of the...

vehicle was$5,600.00. [redacted] also signed an as is sticker, which I have attached and she states she hada 30 day warranty. We do not offer a warranty on any of the vehicles we sell. Approximately aweek after she purchased the vehicle, a check engine light came on. After running a computerdiagnostic, we determined she needed a catalytic converter which we installed for free. We didnot charge the customer for parts or labor. I have attached the receipt for the converter. We didnot hear from [redacted] again until August 15, 2016, when she was having car issues. Weinspected the vehicle and determined it had engine failure. We gave her a quote of $3,380.70which is what anyone else would be charged. We only charged her $2,000.00. We haveattached the used engine receipt as well as the work order and receipt of payment. [redacted]states we had her vehicle for 2 months which is correct, however we did not start the repair untilwe received payment for the engine, which was on September 12, 2016. We then ordered theengine and received it on September 21 , 2016. We immediately started the repair to which wetold her this could take approximately a month to complete, as we have one mechanic thatworks on engine swaps. We released the vehicle on October 17, 2016. On October 19, 2016we were notified of a check engine light, however we were out of the office until October 24,2016 on a family vacation. After review of the vehicle we determined the vehicle needed anignition coil which we did for free. We believe that we have done everything necessary andhave gone above and beyond helping this customer considering there is no warranty. Please
see all attached documents.Sincerely,
Tanya A[redacted]
Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The fact remains, my case has not been completed as of today I am still waiting on the process to be completed.  Additionally, the problem began in June, it is now August which has caused me personal delay and hardship in receiving my much needed dental services.  Why did it take two months of my having to pay my monthly fee, which was taken through the process.  While, all the entities work together they don't seem to know what each entity is doing for this problem to occur.  Why is it that I am still waiting?  Why did not they return the monthly fee that continued to be taken automatically from my account repaid back to me, while undergoing their error, their mistake?  Sincerely,[redacted] 
Regards,
[redacted]

I put down $500 towards the price of a car that I never ended up buying. I was never refunded my $500.I went to Affordable Used Cars on June 6, 2014 and was interested in a 2006 Hyundai Elantra. [redacted] had one for sale for $4,900 and I put down $500 cash towards the price of the car with the promise I would get it back if the sale didn't go through. I was told to get a loan from my bank for the rest. I ended up not being able to close the loan and let [redacted] know and asked when I could pick up the money I had given him. I have called him numerous times and he always has an excuse why he can't give it back. At first he said he has to sell that car first. Then he said he was going to be sending me half of the money for now and the rest later. It is now over 4 months later and I still have not received any of my money back.Desired SettlementMy $500 back

I put money down towards the price of the car and I ended up not getting the car. I did not receive any of the money back.I put $500.00 dollars down on a 2006 Hyundai elantra to hold the car for me while I checked to see what kind of credit I could get on said car.I was told by the owner of the business that I would receive my money back if I didn't decide to get the car.Well I didnt like the Apr the credit companies were giving for the car so I decided not to get it. I called the dealership back and told him that I didnt want the car and he said he legally didnt have to give me the money back even after he promised he would.He also said that he would give me the money back when he sells the car. Ive been calling him at least once a week to see if he would give me the money back and he keeps saying he hasn't sold the car yet.It has been over a month and a half and I haven't got anything back. I paid this 500 dollars in cash but I have a receipt from him on the 500 dollars.Desired SettlementI just want my 500 dollars back.