Affordable Windshields Plus Glass & Mirrors,

Mr [redacted] You were given the option of declared value coverage which would of cost you some $ or free coverage which you elected to take please look at the bill of lading you signed for cents per Lb per article which is why the claims people are offering you $

Complaint: [redacted] I am rejecting this response because: - The only reason I have no proof of the damage to the second side table is because your representative instructed me to dispose of it, - I have email confirmation from your representative confirming this- I don't understand why I am being penalized for following the instructions of your company's representatives Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/04/24) */ Thank you for making me aware of your situationFrom what I learned we agreed to a three day window and were responsible for securing permits to insure a smooth pick up service for the day we would eventually schedule the loadAs it turned out we were originally going to pick up on April 10th and did reserve the permits for that dayOur driver later asked about loading a day later but within the range we agreed of April 11thBefore we executed the changed we asked the City if we had provided them enough notice to reissue the permits and were told we did so we then assigned to our driver to load on April 11th Apparently the signs were never reposted but between our driver and your efforts we parked appropriately and had all loaded on time and within the cost estimateWe did inform you prior to executing the order though that the city [redacted] you were moving to had a permit policy as well but we had no data base for knowing when it was enforced and when it was not enforced and gave you the option of having us secure the permit in advance or wait to see if it was necessary upon arrivalAs most client's such as yourself when confronted with this potential additional cost deferred having that service included in the quote until knowing for certain as to whether it would be necessaryAs it turned out this was a highly congested area within San Francisco and the permits were routinely enforced so we a alerted you as soon as we knew that in this case we would need them As it turned out the destination City [redacted] requires a day notice for issuing permits so we scheduled April 28th as the delivery dateThat date is within the agreed time frame of the contract we both agreed to but because of the awkward circumstance of requiring permits and the logistics involved when moving between these two difficult urban cities we agreed to pay for yours permit costs in San Francisco as a good will gesture With the permits in place at our expense and the delivery now firmly established that is within the agreed time period we hope we have adequately addressed the situationWe all now moving is stressful and there are many variables involvedWe do the best we can to meet all of our client's expectations and hope we have been fair to you in correcting your situation Please let me know if I may be of further assistance and know we here to asset you in any way we can

First of all we are all so sorry that the relocation did not go well,the driver should of placed protective padding in the home to ensure no damage to the residence and if that wasn't done shame on him but I understand no damage occurred to the residence and we are thankfull for that.Regarding the crushed cartons again we apologize we hope that even with those cartons apparently damaged that the contents were intact.I wish that you would have reached out to me before you decided to post with others as I pride myself in resolving complaints or service failures myself and feel free to still contact me if you wish [redacted] [redacted] President Reebie/Allied

Dear Mr [redacted] I tried talking to you and left messages but no return call.I'm sorry your moving experience with us did not meet your expectations.It appears you have filed a claim and rightfully so our Claims department will be contacting you on next steps

Very professional from first telephone inquiry to timely delivery of our belongings Very courteous men that loaded everything perfectly and then unloaded it Bacon, the driver was especially a great guy!!Thank you for making a nightmare of moving a pleasant ending!!

My name is Stuart A *** and I had reebie move us three times and I WOULD RECOMEND them to anyone best service and very qualified men doing the moving,I give them a thumbs in every dept!!!

Mr...

[redacted] 
You were given the option of declared value coverage which would of cost you some $ 100.00 or free coverage which you elected to take please look at the bill of lading you signed for 30 cents per Lb per article which is why the claims people are offering you $ 60.00

Dear Mr [redacted]
I tried talking to you and left 2 messages but no return call.I'm sorry your moving experience with us did not meet your expectations.It appears you have filed a claim and rightfully so our Claims department will be contacting you on next steps.

First of all we are all so sorry that the relocation did not go well,the driver should of placed protective padding in the home to ensure no damage to the residence and if that wasn't done shame on him but I understand no damage occurred to the residence and we are thankfull for that.Regarding...

the crushed cartons again we apologize we hope that even with those cartons apparently damaged that the contents were intact.I wish that you would have reached out to me before you decided to post with others as I pride myself in resolving complaints or service failures myself and feel free to still contact me if you wish [redacted]
President
Reebie/Allied

Initial Business Response /* (1000, 5, 2014/07/22) */
Contact Name and Title: [redacted] President
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@reebieallied.com
Ms [redacted]
I'm so sorry your recent relocation had claim issues,please understand on an interstate relocation your claim is...

handled by our carrier [redacted] and if you feel you were not treated fairly you have a right to arbitration
Initial Consumer Rebuttal /* (3000, 7, 2014/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It seems now we are passing the buck. The agent that came out represented Reebie. I'm open to whatever needs to get done so that we are reimbursed fully.
Final Business Response /* (4000, 9, 2014/07/22) */
the sgent that came out represented both REEBIE and Allied ,Reebie is the local agent and if you moved locally your claim would be with REEBIE but you moved interstate and your claim is with Allied
Final Consumer Response /* (4200, 11, 2014/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again playing the blame game and passing the buck. Everything I did was with Reebie who represented Van Lines. The boxes I picked up were from a Reebie location. The boxes had Allied and Reebies name on them. If I'm complaining about what happened then rather than fixing the problem we are passing the buck on to a company who never represented themselves to me or my husband. Now I have to sift through the corporate mess and structure of how Van Lines works and I have to do the leg work.

Initial Business Response /* (1000, 5, 2014/04/24) */
Thank you for making me aware of your situation. From what I learned we agreed to a three day window and were responsible for securing permits to insure a smooth pick up service for the day we would eventually schedule the load. As it...

turned out we were originally going to pick up on April 10th and did reserve the permits for that day. Our driver later asked about loading a day later but within the range we agreed of April 11th. Before we executed the changed we asked the City if we had provided them enough notice to reissue the permits and were told we did so we then assigned to our driver to load on April 11th.
Apparently the signs were never reposted but between our driver and your efforts we parked appropriately and had all loaded on time and within the cost estimate. We did inform you prior to executing the order though that the city [redacted] you were moving to had a permit policy as well but we had no data base for knowing when it was enforced and when it was not enforced and gave you the option of having us secure the permit in advance or wait to see if it was necessary upon arrival. As most client's such as yourself when confronted with this potential additional cost deferred having that service included in the quote until knowing for certain as to whether it would be necessary. As it turned out this was a highly congested area within San Francisco and the permits were routinely enforced so we a alerted you as soon as we knew that in this case we would need them.
As it turned out the destination City [redacted] requires a 5 day notice for issuing permits so we scheduled April 28th as the delivery date. That date is within the agreed time frame of the contract we both agreed to but because of the awkward circumstance of requiring permits and the logistics involved when moving between these two difficult urban cities we agreed to pay for yours permit costs in San Francisco as a good will gesture.
With the permits in place at our expense and the delivery now firmly established that is within the agreed time period we hope we have adequately addressed the situation. We all now moving is stressful and there are many variables involved. We do the best we can to meet all of our client's expectations and hope we have been fair to you in correcting your situation.
Please let me know if I may be of further assistance and know we here to asset you in any way we can.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was told that an internal investigation will be done to determine if process changes are required to clear up misunderstandings between drivers & salesmen to prevent delays for future customers.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
- The only reason I have no proof of the damage to the second side table is because your representative instructed me to dispose of it,
- I have email confirmation from your representative confirming this.
- I don't understand why I am being penalized for following the instructions of your company's representatives. 
Sincerely,
[redacted]