Dear Sir or Madam,Thank you for your email. AffordableTours.com mailed a check via [redacted] overnight to Mr. and Mrs. [redacted] on August 31st. The address the check was mailed to was - [redacted]. The [redacted].The check # was -[redacted] in the amount of $250.00. To date, this check has not been cashed. We would like to respectfully request that Mr. and Mrs. [redacted] please look around their home for the package or perhaps check to see if a neighbor has picked it up for them. If they cannot locate the package, we will be more than happy to resend a check via overnight mail and require a signature for delivery to assure receipt this time.In addition, I have not received any phone calls or emails from Mr. and Mrs. [redacted] regarding this matter since we mailed the check out to them. My assumption had been that all was well and that the [redacted]'s had received the check. My apologies for this.I will look forward to hearing from you soon as we work to resolve this matter to the customers satisfaction.Warm Regards,
Marisa H[redacted] -
CTA
Customer
Service Manager
AffordableTours.Com
[redacted]
[redacted]
Toll Free [redacted]
Fax: [redacted]
E-mail:[redacted]
Work Schedule:
Monday - Thursday
– 7:30am to 4:00pm Central Time
Sunday – 10:00am
to 6:00pm Central Time
I am OFF on
Fridays and Saturdays
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
The package has arrivedThanks[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
[redacted]
My name is Marisa H[redacted] and I am the Customer Service Manager with AffordableTours.com. Thank you for your email.I have taken some time to review your complaint and your booking details. From what I can see, I surmise that there seems to have been some miscommunication or...
misunderstanding regarding the discounts and promotions. In addition, there seems to have been some misinformation on exactly how the $25 excursion promotion should have been applied and redeemed. I apologize for all of this confusion.We will be happy to mail you a refund for this. I have left a voicemail for you on your day phone [redacted] In order to move forward with the refund, I just want to confirm two things with you please:The exact amount that should be refunded total (or per person) Is it $100 total?Who the refund should be mailed to. There are two travelers - [redacted] Should each of you receive a refund? Or - should the refund only be sent to [redacted]Thank you for bringing your complaint to our attention so that we can work on resolving this for you. I will look forward to your reply.Warm Regards,
Marisa H[redacted] -
CTA
Customer
Service Senior Manager
AffordableTours.Com
[redacted]
Dear Sir or Madam,Thank you for your email. AffordableTours.com mailed a check via [redacted] overnight to Mr. and Mrs. [redacted] on August 31st. The address the check was mailed to was - [redacted]. The [redacted].The check # was -[redacted] in the amount of $250.00. To date, this check has not been cashed. We would like to respectfully request that Mr. and Mrs. [redacted] please look around their home for the package or perhaps check to see if a neighbor has picked it up for them. If they cannot locate the package, we will be more than happy to resend a check via overnight mail and require a signature for delivery to assure receipt this time.In addition, I have not received any phone calls or emails from Mr. and Mrs. [redacted] regarding this matter since we mailed the check out to them. My assumption had been that all was well and that the [redacted]'s had received the check. My apologies for this.I will look forward to hearing from you soon as we work to resolve this matter to the customers satisfaction.Warm Regards,
Marisa H[redacted] -
CTA
Customer
Service Manager
AffordableTours.Com
[redacted]
[redacted]
Toll Free [redacted]
Fax: [redacted]
E-mail:[redacted]
Work Schedule:
Monday - Thursday
– 7:30am to 4:00pm Central Time
Sunday – 10:00am
to 6:00pm Central Time
I am OFF on
Fridays and Saturdays
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
The package has arrivedThanks[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
[redacted]
My name is Marisa H[redacted] and I am the Customer Service Manager with AffordableTours.com. Thank you for your email.I have taken some time to review your complaint and your booking details. From what I can see, I surmise that there seems to have been some miscommunication or...
misunderstanding regarding the discounts and promotions. In addition, there seems to have been some misinformation on exactly how the $25 excursion promotion should have been applied and redeemed. I apologize for all of this confusion.We will be happy to mail you a refund for this. I have left a voicemail for you on your day phone [redacted] In order to move forward with the refund, I just want to confirm two things with you please:The exact amount that should be refunded total (or per person) Is it $100 total?Who the refund should be mailed to. There are two travelers - [redacted] Should each of you receive a refund? Or - should the refund only be sent to [redacted]Thank you for bringing your complaint to our attention so that we can work on resolving this for you. I will look forward to your reply.Warm Regards,
Marisa H[redacted] -
CTA
Customer
Service Senior Manager
AffordableTours.Com
[redacted]