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Affton Auto Radiator & Air Conditioning Service

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Reviews Auto Air Conditioning, Welding, Truck Repair, Heavy Duty Equipment Repair, Radiator, Heat Exchanger Affton Auto Radiator & Air Conditioning Service

Affton Auto Radiator & Air Conditioning Service Reviews (3)

• Jan 09, 2021

DO NOT USE THIS COMPANY TOTAL JERKS AND DECEITFUL
Horrible company to do business with. Owner is a complete jerk. They do not tell you when you drop off your radiator for repair that there is a minimum fee of $115.00 just to look at it. In my case, they stated mine was "junk" but they could " build" me a new one for $675.00. A new one on line is only $225.00. I took mine to another shop, they actually repaired it for $100.00. Affton Radiator is a deceitful company and the owner is very rude. I would highly recommend not using their services.

• May 26, 2020

On 26 May 2020 I called Affton Radiator and asked about checking my marine fuel tank for leaks and getting an estimate on repair. I was told it would be two to three days until they were able to get to it and then they would call me with an estimate. At approximately 3 pm on the same day I received a call back indicating that there is no way to repair the tank but they have a procedure that they use for over $1,100 to reseal the tank from the inside, after cutting into it. I informed them that I would have to consider that since a new tank would be around $350. I was told it would be a two year warranty since it's a marine tank but normally for a vehicle it would be a lifetime warranty. My wife went to pick it up and was told it would be $110.00 for a "shop fee ." My wife was not told that there was a "shop fee" when she dropped the tank off, I was not told there would be a shop fee, and when she asked for a military discount the clerk became rude and indicated that the tank was cleaned and inspected which was $110.00.

Affton Auto Radiator & Air Conditioning Service Response time Jun 24, 2020

We appreciate your feedback and apologize that you did not have a better experience. However, we defended the fee due to the fact that we did work on your fuel tank which takes time and money, as well as your wife signed a check out form when she dropped your fuel tank off, accepting the charges. Hopefully this clarifies any confusion. If you would like any further explanation in regards to this please call us ***.

Customer Response time Jun 24, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

I would like to share our side of the story starting with the initial contact from our customer [redacted] Of St. Louis about a Kenworth part, and [redacted] Of St. Louis gave us all the information that was given to them by [redacted] P [redacted] of [redacted] Truck Repair.  This...

information that was given to us was the wrong info to the wrong part.  After we found out from [redacted] Of St. Louis that it was the wrong part we offer out of good faith to go out and pickup the original part to physically match up by pictures in catalogs and or repair the part to get the end user ([redacted] of [redacted] Truck Repair) up and running faster. So the end user accepted us to come out to their shop to pick up the wrong part and to pick up the original to either match up or repair.  After we got the original part back to our repair facility we immediately had one person working on matching up for the right part and another person cleaning, flushing, and testing the original part to see if could be repaired.  The person that diagnosed the part to see if it was repairable came into the office to let our service manager know that the part could not be repaired and would need a new part to replace it.  Our Service Manager then talked to our parts manager to find out if they have found a match to replace the original part.  The Parts Manager did find a replacement part and call our customer [redacted] Of St. Louis to let them know that "we found the right part but it was not in stock and needed to be order.  Our Parts Manager got the ok from [redacted] Of St. Louis to order it and that Affton Radiator would deliver the part to the end user out of good faith.  In the late afternoon approximately 4:30pm we got a call from [redacted] Of St. Louis saying that the end user canceled the order and was getting the part some where else.  We then could not cancel the order on our end because it already shipped.  We just absorbed the cost of the freight from the in coming part and moved on.  The following day in the afternoon [redacted] showed up to our repair facility unannounced asking for his original part back.   [redacted] of Affton Radiator met with [redacted] towards the back of the shop to received his part.  [redacted] gave and helped load into [redacted] Ford Truck every part he needed to reinstalled the new part that he purchased on his own.  [redacted] said that he wanted old radiator back too. [redacted] told him that he could have his old radiator back if he paid the diagnosis and Pickup fee of $300.00 (Pickup fee 1hr labor, cleaning 1hr labor, test/attempt to repair 1hr labor).  [redacted] denied to pay for the services rendered and still demanded his old radiator back.  [redacted] denied him of this since [redacted] would not pay for the services rendered.  [redacted] then had all kinds of mean names to say about Affton Radiator.  [redacted] told him to leave the property before the police were called. [redacted] proceeded to get into his truck and then insulted [redacted] with "this is why I pay people to get dirty unlike you."  [redacted] then left the property and drove off.   After the fact Affton Radiator has absorbed cost of: inbound freight for new part, time, man power, pickup vehicle cost, etc. to retrieve Mr. [redacted]'s old radiator to try and repair it, and also waste of time, man power, etc. to attempt to repair the old radiator.

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Address: 2526 Cassens Dr, Fenton, Missouri, United States, 63026-2546

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Fax:

+1 (636) 343-6003

Web:

www.afftonradiator.com

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