Aflac CT/RI

Aflac always got some foolishness going on......We pay our premiums, always have on a group bill...All of sudden, they send us back our paid premium in a check formBut then turn around and send a new bill with just a few of the employees on the bill to be paid

Complaint: ***
I am rejecting this response because:
So here we goThe company has someone hiding behind a computer, passing the buck very cowardlyThis still doesn't even come close to explaining the discrimination or wrongful business practices they are ExemplifyingAflac is just not a good company to establish a long term relationship with, as we have done....I had known this, I would've just kept and save my moneyTime for the next level
Sincerely,
** ***

Aflac CT/RI is sorry to hear a business is unhappy, however, this company is based out of [redacted] and per the attached handled by someone in that Market.  As the Market Director, I am only able to pull information and assist on accounts in my Market.  The complainant can contact...

the agent identified in the image, [redacted] by phone at ###-###-####, or by email at [redacted] The policy holder or business owner can also always reach out to our Customer Service department located at our Headquarters by calling ###-###-####.  I have also sent a copy of the complaint details directly to Jill and her Coordinator to reach out to the complainant and have the matter resolved. Please remove this complaint from our record as it is not relevant to the business conducted by Aflac CT/RI and is out of our hands to resolve per HQ policies and protocols.