Africa Travel Centre

Complaint is related to recall issued by vehicle manufacturer Service director [redacted] spoke with caller and advised that parts are still on back order with no estimated date yet for arrival Dealership is able to offer a complimentary loaner vehicle if desired Vehicle owner to decide if they want a loaner vehicle or wait until back ordered parts arrive to complete the recall work Dealership will be able to complete recall work only when necessary parts arrive from manufacturer Dealership not able to expedite parts from manufacturer if no parts are in existence Vehicle owner has been assured that they will be notified as soon as required parts arrive at dealership

The vehicle recall repair for PASSENGER SIDE front airbag was completed by dealership at no charge to customer The customer was advised that they would be charged a diagnostic fee if customer wanted to have the DRIVER SIDE front airbag looked at since it is not covered under the recall
There was misunderstanding in explanation The service manager *** *** spoke with customer on 9/27/and clearly communicated that diagnostic fee would apply for any repair not covered by manufacturer's recall

Complaint is related to recall issued by vehicle manufacturer.  Service director [redacted] spoke with caller and advised that parts are still on back order with no estimated date yet for arrival.  Dealership is able to offer a complimentary loaner vehicle if desired.  Vehicle owner...

to decide if they want a loaner vehicle or wait until back ordered parts arrive to complete the recall work.  Dealership will be able to complete recall work only when necessary parts arrive from manufacturer.  Dealership not able to expedite parts from manufacturer if no parts are in existence.  Vehicle owner has been assured that they will be notified as soon as required parts arrive at dealership.