Africa World Museum

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Ms. [redacted],I apologize; I'm as lost in this complaint as any complaint that I have received. Ms. [redacted]'s Mitsubishi was purchased from the Ray Skillman dealership on the south side of Indy. Her complaint states that she purchased het car, a 2011 Mitsubishi Galant, on 4-9-11 for $30,000.00 and that...

her first problem occurred on 5-20-11.  Ms. [redacted] lists a disputed amount of $15000.00 and I do not understand why. I have the ability to look into the south side location's records and I discovered that on 5-28-11, she purchased the car for $25000.00 less a $3500.00 rebate.I give this back history to indicate that Ms. [redacted] appears to be inaccurate in her reporting of the facts. I delved into our service records that show that 8-30-12 we saw the Galant and Ms. [redacted] said that she had hit a pot hole and damaged the left side tires.  As it turned out, both left side tires were replaced, as was the left front wheel. Then on 5-17-13 we patched a tire that had a hole in it and the last time we saw her car was 1-19-17 to replace the left front tire due to a hole in the sidewall. If Ms. [redacted] did, in fact, buy all brand new tires a year ago, she didn't buy them from us. I can't see how she would expect us to correct something that we didn't do. As far as the 'warranty for life' that she requested, a competing dealer in our market used that as an advertising gimmick some years back. That whole promotion blew up when the company that administered the warranty went out of business.Thanks,Barry M[redacted]General Manager

Dear Ms. [redacted],I apologize for not responding to your email in a more timely manner; this is a secondary email address and I just opened last evening. Regarding the complaint by [redacted], The following are the circumstances from the dealership's position:Ms. [redacted]'s car was repaired...

in our body shop for relatively minor damage to the rear end. We replaced the bumper cover and repaired a spot on the quarter panel behind the cover. Our body shop test drove the car and heard nothing, but sent it over to the mechanical service repair shop to evaluate. When it was on the lift, it was noted that the right side control arms, both front and rear, were bent. It appeared that the suspension damage was old damage, so with the mutual responsibility that our shop has with all of our partner insurance companies, we took picture of the damaged control arms and forwarded those pictures to [redacted] to let them to determine whether or not they would approve the repair of the control arms. [redacted] agreed with our service department that the damage was not related to the damage to the rear bumper and refused to pay for the repair. Ms. [redacted]'s issue is not with our body shop or our service department but with [redacted]. I assure you that we like to repair cars- it's how we make a living. If the insurance company won't pay for it and the customer won't, we can't perform the repair.Feel free to contact me at 317-352-9500 if you have further questions.Regards,Barry M[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.  I am just feeling screwed on this car, I owe 6000 on a car probably worth less and ive taken care of the car, the warranty part is not my fault, so why do I suffer?? I took it to discount couple months ago, you denied me a tire that went flat so I had pay tjem. My dates are offf as I dont remember exact dates nor do I have databases you do. Im worried about my tires. I just want security 
Regards,
[redacted]