African Hair Braiding

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:Removing the braids and not reimbursing me the monies I paid for the hair I purchased still puts me in the negativeIt does not make me wholeI would have no braids and no money to purchased more hair to start this journey overAll but of the braids have fallen out of the back of my head and I have been forced to shave my hair to try to salvaged a style
Regards,
*** ***

Hi My name is *** manager at Isha Sisters Hair BraidingThis email is to respond to the complaint that was made to my business by *** ***This customer had her micro braids done by us on Saturday 2/20/and brought a complaint to us that some of her braids came out
the next dayWe asked her to come to the shop and get those braids put back in; which she did then she called back and said the problem reoccurred at this this time she requested for $dollar back out of the $she paid us, and I told her we could not give her that amount for some braids that fell outI then suggested to her to come to the shop on Sunday 2/28/so I can take her braids down and give her the full amount ($185) she paid us back to herShe refused my suggestion saying that I should also give her the money she spent to buy the hair she brought with herI told her I could not do that because the price we charge for braids when a customer bring their own hair is discounted taking the responsibility away from us on how much a customer spend to buy the hair. At this point my suggestion still holds until the end of this week for Misses *** to come to shop for me to take her hair down and give her a refund in the amount of $185.Thank you