Afrik International Food Market

December 3, Dear *** *** ***,Thank you for your letter with an ID number of ***I was shocked to hear that such an alleged incident happened in the store, especially since I pride our organization with having an excellent customer serviceI called the customer
in question and apologized to her because our store motto is that a Customer is always right regardless of the circumstancesI also organized a training session to reemphasized that the customer is always right, and as the owner of the store, I took full responsibility for what happens in the store.Best Regards,Pius E

Review: I went to purchase supplies at the store, while being attended to by the customer service personnel, she practically threw the foodstuff I was purchasing on me, After the purchase was completed, I attempted to report the incident to someone whom I perceived as the manager as she was the oldest member of staff, she was sitting close to the floor, and I attempted to inform her, as I kept saying please excuse me maam, she never lifted her head up, one of the employees then told me that she is too busy to talk to me and if I had any complaint, I can either talk to her or leave. I asked her for the owners number and she said the owner has no number.Desired Settlement: A phone call explaining why a food store has such rude employees

Business

Response:

December 3, 2014Dear [redacted],Thank you for your letter with an ID number of [redacted]. I was shocked to hear that such an alleged incident happened in the store, especially since I pride our organization with having an excellent customer service.I called the customer in question and apologized to her because our store motto is that a Customer is always right regardless of the circumstances. I also organized a training session to reemphasized that the customer is always right, and as the owner of the store, I took full responsibility for what happens in the store.Best Regards,Pius E