I am responding to the recent complaint (# [redacted] ) that was received from your organization on July 25th, 2014, and to share with you an account of what has transpired to date The fence was successfully completed on December 6th, with the final balance promptly paid on December 19, with complete satisfaction from the customer, of the work completed We received a call in February in regards to an issue with the double gate leaf, in that it was cracked in two locations and would be in need of repairI met with the customer and stated that we would repair the damaged gate, without questioning whether it was a manufacturer’s warranty or not and agreed that the company would cover the cost of the gate leaf and installationIt was agreed to that we would commence with the repair in spring, after we began our residential installations There in fact have been several delays in getting the repair completed, yet I am happy to say that it has been completed and at no charge to the customer Sincerely, [redacted] Afsco Fence Company
Cheers to AFSCO! Thank you for the excellent service installing my fenceChris was very accommodating meeting with me and helping to figure out the best plan for my fenceRenzo and Dave were very professional and diligent doing the installationI can't be happier with my AFSCO fence - finished on schedule and budgetThey are an awesome team!
I ordered fencing from AFSCO and it took them almost -months to grt the materialsI had all my flowers and evergreens removed which died while waiting for my order to come in When I saw the fence I didn't think it would keep my three pound puppy safe, they refused to give me a refund They held my money for a year One rep was so annoyed with my calls looking for some resove told me he'd dump the materials on my lawnMeanwhile I finally ordered fencing from home depot and it was deliveted in three days These characters are expensive and nasty to work with I lost several hundred dollars woth of plantsvand they basically told me tough luck
Revdex.com spoke to [redacted] at business and the following response was relayed: We have agreed with the customer to reset the entire fence to make the customer happyWe have come to an agreeable cost for the consumer
This letter is in response to complaint ID [redacted] This complaint comes as a bit of a shock, due to my conversations with the customer in questionI would like to present a timeline of the complaint at hand Our crew was on site for installation on 8/27/Upon getting to the work site, our foreman, ***, contacted the customer in question and reviewed the layout for the fencing projectIt was at that time that we were informed that there was a line buried underground in the vicinity of where we were to set our first post [redacted] used the existing hole from the customers previous fence, to start the line for their new installationWhile on site, on day of the installation, while completing the back left corner of the fence, a hose had come off of the customer in question's pool pumpInstinctually, [redacted] turned the power to the pump off, due the amount of water that was gushing out of the hose, and returned the hose to its proper location on the pumpThe crew finished the day's work, but did not turn the power to the pump on before leaving When [redacted] returned the next day to complete the job, he explained the happenings with the pool pump to the customer in questionShe informed him that the hose coming off, and leaking water was a regular occurrence, and she would take care of tightening the hose, and power the pump later [redacted] proceeded to complete the fence project that second day, 8/28/ In regards to the issues with the gate not opening properly, the husband of the customer in question has requested that we lift the height of the fence to accommodate for the grade of their lawnPrior to installation the customers in question were informed of the issues we may run into with the grade of the lawn, and gate placementThe customers in question were told, to get the gate to open, we may need to trench some of the existing soil to accommodate for the grade I had spoken with the customer in question a day after the install, and she had informed me of the issues at handI told her I would have to contact the foreman, ***, about the issues [redacted] made a site visit on 8/30/to review the issues the customers had [redacted] informed the customers that we will gladly take care of the issue with the gate, but not knowing where the underground line was located, with our tools and knowledge, we wouldn't be able to locate where their damaged line would be As a company, before any installation is started, we require that any PRIVATE underground utilities be marked by the customer, to avoid any such occurrencesThe customers documented that there were no private underground utilities on site for us to possibly hit The issue with the gate has been addressedThe customers in question have been informed, via voicemail, which they did not responded to, that we intend to take care of this situation this weekend, the weekend of 9/13/ Thank you for your time, [redacted]
I am responding to the recent complaint (# [redacted] ) that was received from your organization on July 25th, 2014, and to share with you an account of what has transpired to date The fence was successfully completed on December 6th, with the final balance promptly paid on December 19, with complete satisfaction from the customer, of the work completed We received a call in February in regards to an issue with the double gate leaf, in that it was cracked in two locations and would be in need of repairI met with the customer and stated that we would repair the damaged gate, without questioning whether it was a manufacturer’s warranty or not and agreed that the company would cover the cost of the gate leaf and installationIt was agreed to that we would commence with the repair in spring, after we began our residential installations There in fact have been several delays in getting the repair completed, yet I am happy to say that it has been completed and at no charge to the customer Sincerely, [redacted] Afsco Fence Company
Cheers to AFSCO! Thank you for the excellent service installing my fenceChris was very accommodating meeting with me and helping to figure out the best plan for my fenceRenzo and Dave were very professional and diligent doing the installationI can't be happier with my AFSCO fence - finished on schedule and budgetThey are an awesome team!
I ordered fencing from AFSCO and it took them almost -months to grt the materialsI had all my flowers and evergreens removed which died while waiting for my order to come in When I saw the fence I didn't think it would keep my three pound puppy safe, they refused to give me a refund They held my money for a year One rep was so annoyed with my calls looking for some resove told me he'd dump the materials on my lawnMeanwhile I finally ordered fencing from home depot and it was deliveted in three days These characters are expensive and nasty to work with I lost several hundred dollars woth of plantsvand they basically told me tough luck
Revdex.com spoke to [redacted] at business and the following response was relayed: We have agreed with the customer to reset the entire fence to make the customer happyWe have come to an agreeable cost for the consumer
This letter is in response to complaint ID [redacted] This complaint comes as a bit of a shock, due to my conversations with the customer in questionI would like to present a timeline of the complaint at hand Our crew was on site for installation on 8/27/Upon getting to the work site, our foreman, ***, contacted the customer in question and reviewed the layout for the fencing projectIt was at that time that we were informed that there was a line buried underground in the vicinity of where we were to set our first post [redacted] used the existing hole from the customers previous fence, to start the line for their new installationWhile on site, on day of the installation, while completing the back left corner of the fence, a hose had come off of the customer in question's pool pumpInstinctually, [redacted] turned the power to the pump off, due the amount of water that was gushing out of the hose, and returned the hose to its proper location on the pumpThe crew finished the day's work, but did not turn the power to the pump on before leaving When [redacted] returned the next day to complete the job, he explained the happenings with the pool pump to the customer in questionShe informed him that the hose coming off, and leaking water was a regular occurrence, and she would take care of tightening the hose, and power the pump later [redacted] proceeded to complete the fence project that second day, 8/28/ In regards to the issues with the gate not opening properly, the husband of the customer in question has requested that we lift the height of the fence to accommodate for the grade of their lawnPrior to installation the customers in question were informed of the issues we may run into with the grade of the lawn, and gate placementThe customers in question were told, to get the gate to open, we may need to trench some of the existing soil to accommodate for the grade I had spoken with the customer in question a day after the install, and she had informed me of the issues at handI told her I would have to contact the foreman, ***, about the issues [redacted] made a site visit on 8/30/to review the issues the customers had [redacted] informed the customers that we will gladly take care of the issue with the gate, but not knowing where the underground line was located, with our tools and knowledge, we wouldn't be able to locate where their damaged line would be As a company, before any installation is started, we require that any PRIVATE underground utilities be marked by the customer, to avoid any such occurrencesThe customers documented that there were no private underground utilities on site for us to possibly hit The issue with the gate has been addressedThe customers in question have been informed, via voicemail, which they did not responded to, that we intend to take care of this situation this weekend, the weekend of 9/13/ Thank you for your time, [redacted]