Initial Business Response / [redacted] (1000, 5, 2016/10/20) */ When the extended service contract was cancelled by this customer, the warranty company calculates any refund due and informs Affordable Autos of the amount of refund, if anyOnce Affordable Autos receives that figure, we forward any monies due (either to customer or lien holder) immediatelyIn reference to this customer's specific request, there was no refund due because there were claims paid before cancellation as follows: [redacted] paid on April 11, 2016; [redacted] paid on May 17, 2016; and [redacted] paid on May 17, 2016, for a total amount paid in claims of [redacted] The warranty company issued the following statement to Affordable Autos regarding this request: "We are reimbursing [redacted] our refundable portion of the amount received based on the percentage used of 25% less claims paid of [redacted] and cancel fees of [redacted] Please return [redacted] Therefore, calculation of refund was as follows: Original cost of warranty [redacted] minus 25% [redacted] = [redacted] less claims paid in the amount of [redacted] and cancel fees of [redacted] = [redacted] Affordable Autos is not holding monies due to either the customer or the lien holder as there is no money to refund [redacted] at Affordable Autos contacted the warranty company and asked if this customer called in to discuss the refund, and no one had made a note in their records of such a callWe are sorry for the confusion between the warranty company and the customer [redacted] is always very careful to go over thoroughly the extended service contract with our customers to avoid confusionThe warranty, in this case, paid a significant dollar amount in claims, which the customer would have paid out of pocket if said warranty would not have been in place
Initial Business Response / [redacted] (1000, 9, 2016/05/03) */ This vehicle was sold on 5/14/To the best of our knowledge it was in excellent condition at time of saleWe had a safety inspection performed on 5/8/before selling her this vanShe also purchased an extended service agreement at that timeThese agreements provide coverage for mechanical issues, etcbut not for maintenance itemsApproximately one month following the sale, our customer took this vehicle in for a claim regarding the A/C system to a local mechanic who performed the work necessary to complete the repairsThe extended service agreement paid the claim in full for $Our dealership also paid for a part from Honda in the amount of $toward those repairsIn addition, we loaned our customer a vehicle to drive twice while her vehicle was being repaired at no chargeTo our knowledge, this is the only claim made against the extended service contract that she purchasedWe were unaware of any other issues associated with the problems our customer has had until 1-months ago, when she contacted our manager at our store regarding the extended service contractShe was upset and used foul language with our manager after he told her that the service contract did not cover maintenance itemsHe in no way misrepresented the extended service agreement she had purchasedWe have done everything we could to help herWe always take care of our customers and have many times paid for things that some dealers would notWe do not know when a vehicle will have future problems and try to catch everything we can before the saleWe are sorry for the problems she has encountered Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all I have a copy of all of the communication between myself and the manager and NO foul language was used of any kindI purposefully communicated in written form for this very reasonWhen the extended warranty was sold to me I was told it would take care of anything that went wrong with my vehicleSince then I have put hundreds of dollars into the vehicle because the warranty would not cover itYes I was provided a loan while my air was being fixed which should not have happened if the vehicle was inspected properlyAccording to the mechanic I take my vehicle to the other items should have been replaced before the car was sold to me as they had long term, not month wear on themThis response from this company proves they are fit to be in businessBuyers beware they do not sale good vehicle's and have unethical sales practice Final Business Response / [redacted] (4000, 17, 2016/05/12) */ IN RESPONSE TO THE CUSTOMERS REBUTLE, WE NEVER RECIEVED ANY WRITTEN CORRESPNDENCE AS THE CUSTOMER STATES, AND I TALKED WITH HER MECHAINC NOT LAST YEAR BUT JUST A COUPLE OF MONTHS AGO AND THE ITEMS WERE DO FOR MAITENENCE BUT AS I TOLD HER SEVERAL TIMESE AND HER MECHANIC TOLD HER THE WARRANTY DOES NOT COVER MAINTENENCE ITEMS, WE WENT ABOVE AND BEYOND TRYING TO HELP THE CUSTOMER OUT AS WE DO MORE FOR OUR CUSTOMERS THAN ANY DEALERSHIP IN THE AREA AND WE SIS IN THIS CASE AS WELL
Initial Business Response /* (1000, 5, 2016/10/20) */
When the extended service contract was cancelled by this customer, the warranty company calculates any refund due and informs Affordable Autos of the amount of refund, if any. Once Affordable Autos receives that figure, we forward any monies...
due (either to customer or lien holder) immediately. In reference to this customer's specific request, there was no refund due because there were 3 claims paid before cancellation as follows: [redacted] paid on April 11, 2016; [redacted] paid on May 17, 2016; and [redacted] paid on May 17, 2016, for a total amount paid in claims of [redacted] The warranty company issued the following statement to Affordable Autos regarding this request: "We are reimbursing ** our refundable portion of the amount received based on the percentage used of 25% less claims paid of [redacted] and cancel fees of [redacted] Please return [redacted] Therefore, calculation of refund was as follows: Original cost of warranty [redacted] minus 25% [redacted] = [redacted] less claims paid in the amount of [redacted] and cancel fees of [redacted] = [redacted] Affordable Autos is not holding monies due to either the customer or the lien holder as there is no money to refund. [redacted] at Affordable Autos contacted the warranty company and asked if this customer called in to discuss the refund, and no one had made a note in their records of such a call. We are sorry for the confusion between the warranty company and the customer. [redacted] is always very careful to go over thoroughly the extended service contract with our customers to avoid confusion. The warranty, in this case, paid a significant dollar amount in claims, which the customer would have paid out of pocket if said warranty would not have been in place.
Initial Business Response /* (1000, 9, 2016/05/03) */
This vehicle was sold on 5/14/15. To the best of our knowledge it was in excellent condition at time of sale. We had a safety inspection performed on 5/8/15 before selling her this van. She also purchased an extended service agreement at that...
time. These agreements provide coverage for mechanical issues, etc. but not for maintenance items. Approximately one month following the sale, our customer took this vehicle in for a claim regarding the A/C system to a local mechanic who performed the work necessary to complete the repairs. The extended service agreement paid the claim in full for $817.44. Our dealership also paid for a part from Honda in the amount of $116.58 toward those repairs. In addition, we loaned our customer a vehicle to drive twice while her vehicle was being repaired at no charge. To our knowledge, this is the only claim made against the extended service contract that she purchased. We were unaware of any other issues associated with the problems our customer has had until 1-2 months ago, when she contacted our manager at our store regarding the extended service contract. She was upset and used foul language with our manager after he told her that the service contract did not cover maintenance items. He in no way misrepresented the extended service agreement she had purchased. We have done everything we could to help her. We always take care of our customers and have many times paid for things that some dealers would not. We do not know when a vehicle will have future problems and try to catch everything we can before the sale. We are sorry for the problems she has encountered.
Initial Consumer Rebuttal /* (3000, 11, 2016/05/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all I have a copy of all of the communication between myself and the manager and NO foul language was used of any kind. I purposefully communicated in written form for this very reason. When the extended warranty was sold to me I was told it would take care of anything that went wrong with my vehicle. Since then I have put hundreds of dollars into the vehicle because the warranty would not cover it. Yes I was provided a loan while my air was being fixed which should not have happened if the vehicle was inspected properly. According to the mechanic I take my vehicle to the other items should have been replaced before the car was sold to me as they had long term, not month wear on them. This response from this company proves they are fit to be in business. Buyers beware they do not sale good vehicle's and have unethical sales practice.
Final Business Response /* (4000, 17, 2016/05/12) */
IN RESPONSE TO THE CUSTOMERS REBUTLE, WE NEVER RECIEVED ANY WRITTEN CORRESPNDENCE AS THE CUSTOMER STATES, AND I TALKED WITH HER MECHAINC NOT LAST YEAR BUT JUST A COUPLE OF MONTHS AGO AND THE ITEMS WERE DO FOR MAITENENCE BUT AS I TOLD HER SEVERAL TIMESE AND HER MECHANIC TOLD HER THE WARRANTY DOES NOT COVER MAINTENENCE ITEMS, WE WENT ABOVE AND BEYOND TRYING TO HELP THE CUSTOMER OUT AS WE DO MORE FOR OUR CUSTOMERS THAN ANY DEALERSHIP IN THE AREA AND WE SIS IN THIS CASE AS WELL.
Initial Business Response / [redacted] (1000, 5, 2016/10/20) */ When the extended service contract was cancelled by this customer, the warranty company calculates any refund due and informs Affordable Autos of the amount of refund, if anyOnce Affordable Autos receives that figure, we forward any monies due (either to customer or lien holder) immediatelyIn reference to this customer's specific request, there was no refund due because there were claims paid before cancellation as follows: [redacted] paid on April 11, 2016; [redacted] paid on May 17, 2016; and [redacted] paid on May 17, 2016, for a total amount paid in claims of [redacted] The warranty company issued the following statement to Affordable Autos regarding this request: "We are reimbursing [redacted] our refundable portion of the amount received based on the percentage used of 25% less claims paid of [redacted] and cancel fees of [redacted] Please return [redacted] Therefore, calculation of refund was as follows: Original cost of warranty [redacted] minus 25% [redacted] = [redacted] less claims paid in the amount of [redacted] and cancel fees of [redacted] = [redacted] Affordable Autos is not holding monies due to either the customer or the lien holder as there is no money to refund [redacted] at Affordable Autos contacted the warranty company and asked if this customer called in to discuss the refund, and no one had made a note in their records of such a callWe are sorry for the confusion between the warranty company and the customer [redacted] is always very careful to go over thoroughly the extended service contract with our customers to avoid confusionThe warranty, in this case, paid a significant dollar amount in claims, which the customer would have paid out of pocket if said warranty would not have been in place
Initial Business Response / [redacted] (1000, 9, 2016/05/03) */ This vehicle was sold on 5/14/To the best of our knowledge it was in excellent condition at time of saleWe had a safety inspection performed on 5/8/before selling her this vanShe also purchased an extended service agreement at that timeThese agreements provide coverage for mechanical issues, etcbut not for maintenance itemsApproximately one month following the sale, our customer took this vehicle in for a claim regarding the A/C system to a local mechanic who performed the work necessary to complete the repairsThe extended service agreement paid the claim in full for $Our dealership also paid for a part from Honda in the amount of $toward those repairsIn addition, we loaned our customer a vehicle to drive twice while her vehicle was being repaired at no chargeTo our knowledge, this is the only claim made against the extended service contract that she purchasedWe were unaware of any other issues associated with the problems our customer has had until 1-months ago, when she contacted our manager at our store regarding the extended service contractShe was upset and used foul language with our manager after he told her that the service contract did not cover maintenance itemsHe in no way misrepresented the extended service agreement she had purchasedWe have done everything we could to help herWe always take care of our customers and have many times paid for things that some dealers would notWe do not know when a vehicle will have future problems and try to catch everything we can before the saleWe are sorry for the problems she has encountered Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all I have a copy of all of the communication between myself and the manager and NO foul language was used of any kindI purposefully communicated in written form for this very reasonWhen the extended warranty was sold to me I was told it would take care of anything that went wrong with my vehicleSince then I have put hundreds of dollars into the vehicle because the warranty would not cover itYes I was provided a loan while my air was being fixed which should not have happened if the vehicle was inspected properlyAccording to the mechanic I take my vehicle to the other items should have been replaced before the car was sold to me as they had long term, not month wear on themThis response from this company proves they are fit to be in businessBuyers beware they do not sale good vehicle's and have unethical sales practice Final Business Response / [redacted] (4000, 17, 2016/05/12) */ IN RESPONSE TO THE CUSTOMERS REBUTLE, WE NEVER RECIEVED ANY WRITTEN CORRESPNDENCE AS THE CUSTOMER STATES, AND I TALKED WITH HER MECHAINC NOT LAST YEAR BUT JUST A COUPLE OF MONTHS AGO AND THE ITEMS WERE DO FOR MAITENENCE BUT AS I TOLD HER SEVERAL TIMESE AND HER MECHANIC TOLD HER THE WARRANTY DOES NOT COVER MAINTENENCE ITEMS, WE WENT ABOVE AND BEYOND TRYING TO HELP THE CUSTOMER OUT AS WE DO MORE FOR OUR CUSTOMERS THAN ANY DEALERSHIP IN THE AREA AND WE SIS IN THIS CASE AS WELL
Initial Business Response /* (1000, 5, 2016/10/20) */
When the extended service contract was cancelled by this customer, the warranty company calculates any refund due and informs Affordable Autos of the amount of refund, if any. Once Affordable Autos receives that figure, we forward any monies...
due (either to customer or lien holder) immediately. In reference to this customer's specific request, there was no refund due because there were 3 claims paid before cancellation as follows: [redacted] paid on April 11, 2016; [redacted] paid on May 17, 2016; and [redacted] paid on May 17, 2016, for a total amount paid in claims of [redacted] The warranty company issued the following statement to Affordable Autos regarding this request: "We are reimbursing ** our refundable portion of the amount received based on the percentage used of 25% less claims paid of [redacted] and cancel fees of [redacted] Please return [redacted] Therefore, calculation of refund was as follows: Original cost of warranty [redacted] minus 25% [redacted] = [redacted] less claims paid in the amount of [redacted] and cancel fees of [redacted] = [redacted] Affordable Autos is not holding monies due to either the customer or the lien holder as there is no money to refund. [redacted] at Affordable Autos contacted the warranty company and asked if this customer called in to discuss the refund, and no one had made a note in their records of such a call. We are sorry for the confusion between the warranty company and the customer. [redacted] is always very careful to go over thoroughly the extended service contract with our customers to avoid confusion. The warranty, in this case, paid a significant dollar amount in claims, which the customer would have paid out of pocket if said warranty would not have been in place.
Initial Business Response /* (1000, 9, 2016/05/03) */
This vehicle was sold on 5/14/15. To the best of our knowledge it was in excellent condition at time of sale. We had a safety inspection performed on 5/8/15 before selling her this van. She also purchased an extended service agreement at that...
time. These agreements provide coverage for mechanical issues, etc. but not for maintenance items. Approximately one month following the sale, our customer took this vehicle in for a claim regarding the A/C system to a local mechanic who performed the work necessary to complete the repairs. The extended service agreement paid the claim in full for $817.44. Our dealership also paid for a part from Honda in the amount of $116.58 toward those repairs. In addition, we loaned our customer a vehicle to drive twice while her vehicle was being repaired at no charge. To our knowledge, this is the only claim made against the extended service contract that she purchased. We were unaware of any other issues associated with the problems our customer has had until 1-2 months ago, when she contacted our manager at our store regarding the extended service contract. She was upset and used foul language with our manager after he told her that the service contract did not cover maintenance items. He in no way misrepresented the extended service agreement she had purchased. We have done everything we could to help her. We always take care of our customers and have many times paid for things that some dealers would not. We do not know when a vehicle will have future problems and try to catch everything we can before the sale. We are sorry for the problems she has encountered.
Initial Consumer Rebuttal /* (3000, 11, 2016/05/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all I have a copy of all of the communication between myself and the manager and NO foul language was used of any kind. I purposefully communicated in written form for this very reason. When the extended warranty was sold to me I was told it would take care of anything that went wrong with my vehicle. Since then I have put hundreds of dollars into the vehicle because the warranty would not cover it. Yes I was provided a loan while my air was being fixed which should not have happened if the vehicle was inspected properly. According to the mechanic I take my vehicle to the other items should have been replaced before the car was sold to me as they had long term, not month wear on them. This response from this company proves they are fit to be in business. Buyers beware they do not sale good vehicle's and have unethical sales practice.
Final Business Response /* (4000, 17, 2016/05/12) */
IN RESPONSE TO THE CUSTOMERS REBUTLE, WE NEVER RECIEVED ANY WRITTEN CORRESPNDENCE AS THE CUSTOMER STATES, AND I TALKED WITH HER MECHAINC NOT LAST YEAR BUT JUST A COUPLE OF MONTHS AGO AND THE ITEMS WERE DO FOR MAITENENCE BUT AS I TOLD HER SEVERAL TIMESE AND HER MECHANIC TOLD HER THE WARRANTY DOES NOT COVER MAINTENENCE ITEMS, WE WENT ABOVE AND BEYOND TRYING TO HELP THE CUSTOMER OUT AS WE DO MORE FOR OUR CUSTOMERS THAN ANY DEALERSHIP IN THE AREA AND WE SIS IN THIS CASE AS WELL.