After Hours Appliance Repair

We do apologize for Ms [redacted] 's rejection, however Platinum Factory Service provided a service to the consumer and found the issue on both visits the water pressure is to high after changing the dispenser We will gladly refund the part price $If the consumer repaired the pressure and has a new part and the unit is functioning properly, Platinum Factory should be paid for the service performed I spoke to the service director and we are deeply sorry the customer is unhappy with our service but we stand by the parts return onlyThank you for your time today

[redacted] contacted customer and customer is very happy with the resolutionWe are sending tech to home and refunding parts cost at this time Thank you and have a wonderful day

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and although the business skirted around the issues, we have accepted a buyout from the warranty company After platinum cancelled three times in a row and lied to us the fridge is still broken They told us the senior tech was injured with our parts at his home, but when he came he told us the company forced him to drive his parts to another technician before our cancelled service appointment The senior tech they sent out ordered new doors, but said it would work until the doors arrived because he had replaced the seals The fridge is not usable so the warranty company made us an offer we accepted Regards, [redacted]

Hello, I do apologize our customer is not receiving the receiptHere is the following information and I have also attached a copy of the fax that I previously sent to customerI am currently mailing the customer a receipt via us mailOnce again we do apologize every attempt to email and fax customer her receipt has been madeThank you for your time today and have a wonderful weekend 8/23/15:PP: emailed 08/25/ 7:emailed 08/31/9:emailed 08/26/15:emailed [redacted] l at [redacted] 08/29/at 14:tried faxing after customer called in

Good morningI have contacted the consumer to send a technician to her home and verify that unit is still not workingOnce verified we will contact accounting deptto make a proper resolutionCustomer is grateful and agreedThank you for your time today

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I had requested full reimbursement for services not performed There were visits not Service tech did not repair on 3rd or 4th visit Asked me to call him on his cell phone if I continued to have problems I never stated reimbursement was not necessary The part that was ordered (refrigerator thermostat) was not bad In fact it did not fit Have since had appliance repaired with the correct part Requested invoice times Never received

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The new company came in and the issue was identified If your service techs don't care about helping the customer and facilitating a resolution that speaks volumes about your company Consumers have the right to know when bad business is conducted The matter can closed after this but you are correct that your service tech is not welcome back in my home Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I am writing you today in response to [redacted] 's refund in the amount of $225.00, which is included on my statement dated September 2, We sent a technician to customers home on September 5th of The technician found the detergent dispenser line not working and ordered part and customer paidTechnician returned to home on September 10th of and installed the new part and unit was working as designedTotal cost of repair was On September 19, of Ms [redacted] called in, and stated unit was leaking we have a day policy that if the problem still exist we send a technician back to home free of chargeWe did soOn September 22, the technician went back to the home and called the Manufacture of the product and they tested the unit togetherThe technical support stated that water pressure is too high coming into the house and for customer to put in a water regulator for proper performanceCustomer agreed to do soOn November 26th, Ms [redacted] called again to our office stated the unit is leaking out of the front of the washerWe scheduled for the 28th of NovemberThe technician once again tested all operations and found no leaks, again instructed customer pressure is too high and will need regulatorsCustomer paid a service call charge of On December 8th customer contacted our office stating she wants a full refund I apologized to the consumer and spoke to our Service Director he agreed to refund customer the cost of the parts however, no labor or service call will be refundedI contacted customer back on December 8th at 1:in the afternoon leaving her a message that we will gladly refund parts only and she needs to contact me and left our numberCustomer called our office and spoke to me on December 8th at 3:and stated denies part reimbursement and wants all money paid back to herShe stated she will report us to Revdex.com and bash us on Face book and whoever else will listenAfter Hours Appliance Repair will stand behind our work and accommodate our customersI once again contacted customer for part reimbursement of this morning and again no reply however I left another messageI have enclosed a copy of the work ordersPlease investigate this dispute and can you provide us with a written statement of the outcome Thank you for your time and attention to this matterSincerely, After Hours [redacted] Billing Supervisor/AsstManager