After Hours Auto Recovery

Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ The customer was given an appointment for 12/All fees were locked it at the time the appointment was madeThe fees are set by California B&P Code which requires ALL personal property to be removed, inventoried and stored at the expense of the owner This customer came to the appointment on 12/and redeemed their personal property without any complaint on the documentsIE: Signed form that they got all their personal property back without exception In this case, we believe the customer was upset with the repossession in general and the frustration, lack of knowledge before the actual redemption may have triggered this complaint We have all signed documentation and hope that things get better for Mr [redacted] Due to the confidentiality of this type of information, we will not upload the signed documents but are available to the customer upon request and he knows how to contact us Complaint Response Date bumped because: Holiday

POLICY - ALL REDEMPTIONS MUST BE SCHEDULE DUE TO - SAFETY AND PRIVACY OF THE TRANSACTION - ACCOMMODATE TIME AND NO CONFUSION FOR FULL REVIEW AND INSPECTION OF PERSONAL PROPERTY AND VEHICLE - INSURE VEHICLE AND PERSONAL PROPERTY IS STAGED FOR CUSTOMER PRIOR TO ARRIVAL - FEES ARE ONLY CHARGED TO THE TIME OF MAKING THE APPOINTMENT AFTER RECEIVING A RELEASE FROM THE LEINHOLDER - NO ADDITIONAL FEES ARE CHARGED FROM THE TIME THE APPOINTMENT IS MADE If there is any complaint to be made, it should be first made to the lien holder (the customer's bank who legally own the vehicle) Then the Department of Consumers Affairs ---------------THIS IS ALL WE CAN DISCUSS DUE TO THE FAIR COLLECTIONS ACTREFER THE COMPLAINT TO YOUR BANK, THEY ARE LEGAL IDENTITY THAT CONTROLS WHAT FEES ARE CHARGED AND HOW ALL BY CONTRACT

POLICY
-  ALL REDEMPTIONS MUST BE SCHEDULE DUE TO
   - SAFETY AND PRIVACY OF THE TRANSACTION
   - ACCOMMODATE TIME AND NO CONFUSION FOR FULL REVIEW AND INSPECTION OF PERSONAL PROPERTY AND VEHICLE
   - INSURE VEHICLE AND PERSONAL PROPERTY IS STAGED FOR CUSTOMER...

PRIOR TO ARRIVAL
-  FEES ARE ONLY CHARGED TO THE TIME OF MAKING THE APPOINTMENT AFTER RECEIVING A RELEASE FROM THE LEINHOLDER
    -  NO ADDITIONAL FEES ARE CHARGED FROM THE TIME THE APPOINTMENT IS MADE
 If there is any complaint to be made, it should be first made to the lien holder (the customer's bank who legally own the vehicle).  Then the Department of Consumers Affairs.   ---------------THIS IS ALL WE CAN DISCUSS DUE TO THE FAIR COLLECTIONS ACT.... REFER THE COMPLAINT TO YOUR BANK, THEY ARE LEGAL IDENTITY THAT CONTROLS WHAT FEES ARE CHARGED AND HOW.  ALL BY CONTRACT.

Initial Business Response /* (1000, 5, 2015/12/22) */
The customer was given an appointment for 12/16. All fees were locked it at the time the appointment was made. The fees are set by California B&P Code 7507 which requires ALL personal property to be removed, inventoried and stored at the...

expense of the owner.
This customer came to the appointment on 12/16 and redeemed their personal property without any complaint on the documents. IE: Signed form that they got all their personal property back without exception.
In this case, we believe the customer was upset with the repossession in general and the frustration, lack of knowledge before the actual redemption may have triggered this complaint.
We have all signed documentation and hope that things get better for Mr. [redacted].
Due to the confidentiality of this type of information, we will not upload the signed documents but are available to the customer upon request and he knows how to contact us.
Complaint Response Date bumped because: Holiday