After Hours Heating & Air

Review: The company provides HVAC service and maintenance. After Hours Heating and Air has provided us with HVAC maintenance for the past 7 years. Upon selling us a new maintenance contract they have verbally changed their policy to only provide maintenance services Tues, Wed and Thursday of the week. We this property is in [redacted] where we spend weekends we cannot benefit from the maintenance service which we paid $450/year. The company has refused to refund $450 which was already paid and the services have not been provided.Desired Settlement: Refund the $450 and cancel the mainatenance contract.

Business

Response:

Am writing you in regards to ID# [redacted] I did not speak personally with this consumer but Ispoke with the office about this concern. My understanding Is that Our Secretary tried very hard to work with this Gentleman on scheduling his Malntenance on a Tuesday, Wednesday or Thursday. These are our days to do Maintenances due to the traffic down her at the Beach and Emergency Calls around the Weekends. We have tried to eliminate Non Emergency Calls around the Weekends because we had found that when we had them scheduled before most of the time we would end up having to reschedule due to the overload of Emergency Service Calls around the Weekends. Our Secretary said she tried to offer for a key to be left somewhere for us or if he had a Realtor Property Management Person who had a key and she was told Absolutely Not!!! According to Our secretary she tried to accommodate the Consumer the best she was able to with no success. We will be more than happy to refund the consumer for his Maintenance Contract In the Amount of $450.00 if this is what he wants to resolve this Issue. If there is anything else we can doPlease Do Not Hesitate To Contact Us.