Aftermarket Unlimited Inc.

Dealer agreed to reimburse customer for extra rental chargesThere is no further action as customer decided to trade vehicle into us and get a new Explorer

Revdex.com:
I have further spoke with the business in reference to complaint ID [redacted], we have come to an agreement to resolve the issue and it is satisfactory to me pending the installation on the new equipment.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/08/09) */
Customer is mistaken; he was sent the engraved plates he insists he did not receive. They were attached to the trophies he ordered, exactly as they have been in his past orders.
A refund in the amount of $20 to cover the plates that the...

customer thinks he did not receive has been issued (PayPal transaction 7JXXXXXXGRXXXXXXJ). At this point we consider this matter closed.
Initial Consumer Rebuttal /* (2000, 7, 2016/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept because $20 was the amount over charged. It would have been nice if the company clarify their title plate included statement on their website by saying engraving is extra (if that is the case).
Thank You
[redacted]

Initial Business Response /* (1000, 5, 2015/08/19) */
The figure in question was inspected prior to shipping and was in perfect condition. It was damaged in shipping and customer refused to file a claim with the carrier.
Customer requested a refund, which we provided immediately.
Initial...

Consumer Rebuttal /* (3000, 7, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The item was not in perfect condition when it was shipped. The item had been wrapped so tightly that it's head snapped off.
When I requested a refund they told me to ship the entire item back and not just the broken figurine. They wanted me to send back the item on blind-faith to a company that had lied to me.
It is not my fault that I was shipped a damaged item and therefore the seller should be the one facilitating the return not the buyer. A return label could have easily been provided but instead they gave me the run-around so that I would just accept the broken item that they sent me.
Final Business Response /* (4000, 9, 2015/08/21) */
The customer has been refunded the amount he requested.
Final Consumer Response /* (4200, 11, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A change in their return policy needs to be made. It should not be the buyer's fault that the seller shipped a damaged product or the item was damaged in shipping. The seller needs to take responsibility and stop pushing blame to the buyer. A return label can easily be provided in a situation like mine that would make customers feel more comfortable.