Aftershock Automotive LLC

We have settled this matter with the clientThe client has agreed to pay us the remaining balance on her account and we have agreed to pay her the cost of the table repairPlease help update our listingBest Regards, [redacted]

***, Mr [redacted] and myself met in person this morning and resolved all issues, I would like to remove my complaint with the Revdex.com concerning ServPro NE Greenville.Thank you for your help,

To whom this may concern,Servpro of NE Greenville initially informed this client that an incident had occurred and offered a solution immediatelyThe solution was that we could have it repaired for $or pay him $for the damaged itemWe do not typically pay more than the cost of repair to fix an item should a client expect a "greater payout"Again, we have offered a settlement that we think is fair to both parties and are willing to settle withThis client also states that he lost a vacuumWe will be happy to replace that item tooThis is the first we are hearing about this but will be glad to accommodateWe will be mailing the client a check in the amount of $for the bed and lost vacuumWe always try our best to run a fair and customer oriented business.Regards, [redacted] General Manager

Tell Below is one of many e-mails that we have between our company, her insurance company and herShe was paid by her insurance company, [redacted] , funds that were stated on the check to be paid to ServproShe clearly states that she received the check and would pay us, her adjuster who audited the job file and agreed with our billing paid our bill to her in fullShe chose to withhold those funds until we had to aggressively collectOur company tried to collect very cordially for almost a month even after we were made aware payment of our bill had already been madeWe apologize if asking for money that was paid directly to her for our services was over the topWe gave Mrs [redacted] ample time to pay her debtShe had no issue with our company until we had to step in and collect a debtAs far as the work goes we have not been at her residence in well over a month and there was no mention of trash, mold or issues until we began the collections processWe have pictures to show that the job was performed properly on our endShe has had numerous contractors in her house since we leftThe mess and those pictures could have very well be taken after the completion of our servicesWe have more e-mails if need be.From: [redacted] [mailto: [redacted] .com]>> Sent: Tuesday, June 07, 1:PM>> To: [redacted] >> Cc: [redacted] ***>> Subject: Serfpro>> >> [redacted] ,>> >> I received your voicemail and checkI will mail payment to you as soon as possible.>> >> Thanks for your patience,>> [redacted] us why here

Good Afternoon, SERVPRO of NE GREENVILLE has as recently as today reached out to this client to state, through documentation and pictures, its stance on a request of repaymentUpon drying this residence and removing flooring, it was pointed out to the homeowner that they had termite damage that needed to be repairedWe addressed two areas and charged only for the removal and replacement of very specific itemsThe items were listed out in our estimate and the completion of them are documented in photosIt is our stance that we completed the work as presented to the client and in doing so upheld our end of any contractual obligation that we haveAs you will see, our estimate is detailed and outlined our work obligations clearly Thank youE-Mail Correspondence is below:Mrand Mrs [redacted] , I have taken a moment to look back over the estimates and the work that was performed at your residence and denoted as “extras.” These extras were to fix the following items caused by insect tunneling: -Remove and Replace Sheathing 5/plywood -Remove and Replace 2xlumber by scabbing to existing floor joists -General carpentry labor -Detach and Reset Paneling -Detach and Reset Casing -Detach and Reset Crown Molding -Remove and Replace 2xlumber in walls and scabbing to existing ones Please review attached pictures as wellI do not see where SERVPRO of NE Greenville is responsible for re-payment of work performed based on estimate, pictures and work performed Regards, [redacted] | General Manager SERVPRO of Northeast Greenville [redacted] W: 864- [redacted] C: [redacted]

I wanted to respond to the *** *** claimWe have spoken with the *** on several occasions and have sent them pictures as well as other requested informationWe provided the *** Servpro Corporate and The Department of Consumer Affairs the information they have requestedIn each
instant we were cleared of any wrong doingWe care about each of our clients and genuinely want each experience to be a positive oneIt is my belief after e-mails and many conversation’s that we have exhausted any and all resources to help the *** furtherWe have gone above and beyond to help them in their time of needIf you should need anything else please let me know. Best Regards, *** ** ***General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** They are differing from the issue I am complaining aboutThey received payment slow due to my insurance claimprocess, but that is not the issueThey were paid in full, but the services by the GM were rude and there was trash and mold left in my home, and I was charged an extra unwarranted dayI have photos to prove itI want the mold removed at no cost and the extra day refunded to me

[redacted],   Mr [redacted] and myself met in person this morning and resolved all issues, I would like to remove my complaint with the Revdex.com concerning ServPro NE Greenville.Thank you for your help,

Good Afternoon, SERVPRO of NE GREENVILLE has as recently as today reached out to this client to state, through documentation and pictures, its stance on a request of repayment. Upon drying this residence and removing flooring, it was pointed out to the homeowner that they had termite damage...

that needed to be repaired. We addressed two areas and charged only for the removal and replacement of very specific items. The items were listed out in our estimate and the completion of them are documented in photos. It is our stance that we completed the work as presented to the client and in doing so upheld our end of any contractual obligation that we have. As you will see, our estimate is detailed and outlined our work obligations clearly.  Thank you. E-Mail Correspondence is below:Mr. and Mrs. [redacted], I have taken a moment to look back over the estimates and the work that was performed at your residence and denoted as “extras.” These extras were to fix the following items caused by insect tunneling: -Remove and Replace Sheathing 5/8 plywood -Remove and Replace 2x8 lumber by scabbing to existing floor joists -General carpentry labor -Detach and Reset Paneling -Detach and Reset Casing -Detach and Reset Crown Molding -Remove and Replace 2x4 lumber in walls and scabbing to existing ones   Please review attached pictures as well. I do not see where SERVPRO of NE Greenville is responsible for re-payment of work performed based on estimate, pictures and work performed.   Regards,       [redacted] | General Manager SERVPRO of Northeast Greenville [redacted] W: 864-[redacted] C: [redacted]

We have settled this matter with the client. The client has agreed to pay us the remaining balance on her account and we have agreed to pay her the cost of the table repair. Please help update our listing. Best Regards, [redacted]

To whom this may concern,Servpro of NE Greenville initially informed this client that an incident had occurred and offered a solution immediately. The solution was that we could have it repaired for $300 or pay him $300 for the damaged item. We do not typically pay more than the cost of repair to...

fix an item should a client expect a "greater payout". Again, we have offered a settlement that we think is fair to both parties and are willing to settle with. This client also states that he lost a vacuum. We will be happy to replace that item too. This is the first we are hearing about this but will be glad to accommodate. We will be mailing the client a check in the amount of $400.00 for the bed and lost vacuum. We always try our best to run a fair and customer oriented business.Regards,[redacted]General Manager

Tell Below is one of many e-mails that we have between our company, her insurance company and her. She was paid by her insurance company, [redacted], funds that were stated on the check to be paid to Servpro. She clearly states that she received the check and would pay us, her adjuster who audited...

the job file and agreed with our billing paid our bill to her in full. She chose to withhold those funds until we had to aggressively collect. Our company tried to collect very cordially for almost a month even after we were made aware payment of our bill had already been made. We apologize if asking for money that was paid directly to her for our services was over the top. We gave Mrs. [redacted] ample time to pay her debt. She had no issue with our company until we had to step in and collect a debt. As far as the work goes we have not been at her residence in well over a month and there was no mention of trash, mold or issues until we began the collections process. We have pictures to show that the job was performed properly on our end. She has had numerous contractors in her house since we left. The mess and those pictures could have very well be taken after the completion of our services. We have more e-mails if need be.From: [redacted] [mailto:[redacted].com]>> Sent: Tuesday, June 07, 2016 1:57 PM>> To: [redacted]>> Cc: [redacted]>> Subject: Serfpro>> >> [redacted],>> >> I received your voicemail and check. I will mail payment to you as soon as possible.>> >> Thanks for your patience,>> [redacted]us why here...