Afton LLC

This is Ryan K***, co-founder of AftonI have already resolved this with ***, personallyOur merchant processor had flagged a few of the transactions as possibly fraudulentAs a result, we were unable to get the funds from our bank, and it put a hold/freeze on those fundsDue to this, we were not able to get [redacted] paid right awayI was able to contact [redacted] directly and send him a verification document from our bankHe filled that out and returned it to me, and then we paid him what was owed per the Artist Payment contractHe has now fully been paid and he replied back to me stating that he is very happy with how we handled things and that he would contact the B.B.Bto ask that this complaint is retractedThanks! Ryan K***, AFTON LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe biggest challenge was misinformation that I received from the artistI was told that the refund had not gone throughAs a customer, it was impossible for me a to know I was getting the refundThus, I find my decision to contact the Revdex.com completely just and would do it again Despite all of this, I am pleased that I have received the refundIt is my hope that I might do business again with AftonThanks Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:More information was demandedEXACT ACT NAME of act they are referring to [redacted] ***Is this person a FAN? Family member? just a friend?Or is this person complaining an actual MEMBER of that act?Featured member of the act for a song; Assistant manager in other regards.Sincerely, [redacted]

This is Ryan K***, co-founder of Afton LLCI am so sorry to hear that you had issues at our showI reached out to you directly asking for more information, but I never heard back after several attemptsI have looked into this extensively and here is what I've found: $cash was turned in to our staff on the night of the show, and sales happened before show timeIf you did indeed have fans coming to the show, we did not have their money at load in time when set length and order is setAs stated many times in the booking process, showing up with sales is a direct breach of contract and in that case our show manager has no obligation to accommodate your demands The venue did open late, which was not part of our rental agreement and we have addressed this issue with them so it will not happen on future showsWe also contractually had the venue until AM, but for whatever reason, even after opening late, the venue staff made our show end by 11:PMThis was not a typical situation and our show manager worked with each band to make sure set length and time slots were accommodated to the best of their ability When asked about your situation, my show manager said: "The upset band was already mad when the venue opened lateOnce we were let in, this band demanded a set time, but I was still checking in artistsThe leader stormed off angry, and called me unprofessionalAfter checking in all of the bands, I talked to this band leader againThey had not yet turned in any cash from the tickets they soldSo they had tickets sold at that pointI cannot let in their fans if their tickets were never paid forI explained this, and the band leader stormed off angry again, claiming he "did not know" that he had to turn in his fans cash ticket sales in order for those fans to be let into the showHe went to get that cashHe came back much later while a band was sound checking, demanded a certain time slot, and I explained that time slot he wanted was already taken/locked by another band who sold more ticketsTime slots for this show were set per the contract, according to our fairness policyAt this point the band leader got irate, yelled at me, and threatened meThe bouncer stepped in and asked him to leaveThis band then stood outside the venue bad mouthing us and telling bands to leaveThe other bands that night and the venue told me it was appalling that this band was behaving in such a threatening way, and apologized to me for having to deal with such a rude person." I am not happy that you are upsetIt was our intention for you to play a minute set as the e-contract states (IF you sell the correct amount of tickets)It appears to me that if you had not been rude and if you had followed the e-contract you would have played with no issues AS FOR A RESOLUTION: We have already refunded the $thermal ticket deposit you paid (even though you did not meet the ticket requirement)As stated above we never collected any money from you or your fans, so there is no ticket money to refundWHAT I CAN DO: Despite the fact I feel that most of your issues that night could have been avoided by you following the contract, already turning your fans' cash ticket sales in well before the day of the show (as you were instructed to do several times), and despite the fact that venue staff asked you to leave and every band I've talked to agrees that you acted with hostility - I am going to send you an E-Check for $I wish we could have clarified your confusion on the contract before the show, it never makes me happy when an artist is angry or had a bad experience at their showI always try to treat my bands the way I would like to be treated, so I will send the $to meet you part way in your requestYou have been removed from our roster and we will not offer you shows going forwardI hope that you find what you are looking forEmail me the payee name & email address to send your E-Check to and I will get it out ASAP- Ryan K***, Co-Founder Afton LLC

Dear ***,I'm so sorry to hear that you and your act [redacted] are upsetI'd like to address all of your issues and concernsI'd especially like to clarify what happened, and whyI went back and fully reviewed everything, from the emails your Booking Rep exchanged with you up until the day of the show, along with reports from the venue staff and my Show Manager who ran the actual eventI will try to be as clear as possible and cover everything you have addressed.I double checked, and we already 100% REFUNDED all Tickets that were sold in our system (Total Tickets) for [redacted] once we heard that the venue staff and our staff had chosen to not the band perform.Your Booking Rep had emailed you twice the week of the showEach time reminding you that with or few Tickets sold at such a prestigious venue, per the terms, the staff may choose to not let you performThe option was given to you to RESCHEDULE to a future date days before that show if you knew you were not going to pre-sell 20+ TicketsWe do this in order to avoid an act showing up with or few pre sales and not being allowed to performThe last email regarding this was sent to your primary email contact on July 17th, with subject line: "It may be best to RESCHEDULE you at this point?"The E-Contract terms regarding these points are pasted belowThese are terms your Primary booking contact agreed to.- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - E-CONTRACT FOR July 19th at [redacted] LiveThis E-Contract applies only to this one Afton eventAs you complete this agreement, it’s your responsibility to read and understand all of the listed show details, terms, and policies.THIS AGREEMENT REQUIRES YOU TO DO THE FOLLOWING FOR THIS SHOWI will sell 20+ Tickets in advanceI will show up to perform, on timeI will not cancel or breach this agreementI will not rely solely on door sales.DOOR SALES POLICY• You cannot rely on fans to pay at the door until you’ve sold 20+ Tickets in advance.• Relying 100% on door sales, and selling or few advance Tickets is a breach of this e-contract.PENALTIES FOR BREACHING THIS E-CONTRACT• Acts with or few tickets sold will have no say in what time slot they’re given.• Acts with or few tickets sold will get a shortened set.? In rare cases, the venue staff and/or our staff has the right to reschedule an act to a future date and not let them play if they have or few tickets soldThis is at sole discretion of the venue staff and/or my staff.• Acts that breach this e-contract will not be rebooked.E-SIGN TO COMPLETE THIS AGREEMENTI hereby agree to the above terms and agree to this E-signature.- - - - - - - - - - - - - - - - - - - You had said in your posting: "The artists were instructed to sell tickets in advance or bring guests to the door in exchange for performing." +++ As you can see from the above E-Contract, [redacted] agreed to pre-sell 20+ Tickets in advance, and agreed to not rely on door sales until they had those tickets soldIt also states that selling or few tickets in advance and relying heavily on door draw is a breach of the agreed upon termsIt also states that one of the penalties for breaching these terms could result in the venue staff and/or my staff (at their discretion) to not let your act perform and to reschedule you to a future date.I have asked the venue and our Show Manager regarding this, and this is what they reported to us as well:- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - STAFF REPORTED THE FOLLOWING:First issue I had was with the group [redacted] ***At 3pm the PDF came in, I noticed that most of the time slots were set but I began calling each artist down the lineAt 4pm the finalized presale ticket numbers list came inI began to touch base with other later half of the show (the acts that had or very few pre sales, which as you know is a breach of their contract with us and the club) [redacted] only had (2) for presale making them the lowest ticket seller and so I cut themThe venue staff and sound man didn't want to go LONGER that night for a band who only had pre salesEspecially when the band did not honor their end of the terms (to sell 20+ tickets in advance) and when our contract states the venue staff and myself has the right to reschedule an act if they have or few pre sales.I made multiple phone calls at 430pm to the numbers provided for [redacted] followed by text messages and received no responseI informed them of this at that timeI got into Philadelphia around 530pmI got myself ready and in this time I received multiple calls and messages from members of the group asking about me.- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Yes, July 19th was Booked and promoted by AftonWe paid for the venue and venue staffing and we put on the showWe never try to hide the fact that when we put on our shows, Afton is the one in charge of the night and we are the entity that pays for all rental fees, venue staffing, sound person, etcHowever we do still consult with what the Venue manager prefers us to doEach venue is different, some venues are ok staying open later to allow Ticket seller bands or bands with few pre sales to performOther venues that we work with don't really like to keep their staff late for a band that didn't honor the termsIt just depends.You also said: "Many fans were not advanced purchasers due to the nature of Afton's ticketing system, which requires the money to be wired to Afton1) The process of ticket money collection is questionable and intended to prevent affected customers from collecting a refund due to the difficulty of maneuvering the system." +++ To be clear, the contract also states (If bands choose to sell cash physical tickets) that the cash fans pay for those tickets needs to be turned into us electronicallyPer the contract Online Tickets AND cash physical tickets sold by the bands are both considered to be advance tickets, or pre-sold ticketsLooking at the numbers from this show, over 85% of the Fans in attendance were indeed pre-sale ticketsThe other bands did honor the terms, so I'm not sure what you mean hereAbout 60% of all ticket sales are online for Afton shows, about 40% are physical cash tickets sold by our artists and per the terms they electronically turn in their fans cashI rarely (if ever) have artist's that have a problem with this optional systemAs for REFUNDS, for online tickets we refund back to the fan's cardFor any cash sales the band chose to make, we refund that money back to the band, and they then issue refunds to those fansSo there is a clear refund system, and we always refund tickets when warranted.2) Afton cancelled paying artists, in spite of a contract in place, and intentionally overbooked the evening to take advantage of ticket sales without a clear refund system3) Afton displayed pure disregard for its contract, the artists which bring in revenue and the time and financial expense of the artistsImmediately after the cancellation came to light (minutes before show time), I repeatedly called the representative who was not only unable to answer my concerns but dismissed all responsibilityHe insisted I address his manager, who he did not provide contact information for+++ He was referring to you to the Booking Rep for your city, which is the person who booked you for the show and had been in contact with you for weeks leading up to the showAs you can see from above, we try to be as clear as we possibly canWe followed the contract terms we both agreed to, and we DID REFUND 100% all Tickets that [redacted] sold (Tickets)There is a clear refund system, and we always refund ticket money if it is warrantedAs it was in this case.I'm sorry that your act was unable to perform at this event as plannedI would have preferred to have your act play, but it seems fair that we follow the contract terms we both agreed toIf you think we can be clearer in the above contract terms, or if anything in the contract was confusing - please let me knowWe are always trying to improve how we communicate with our artistsIf a mistake is made by our company, we do our best to fix and rectify itWe care about our artists, and we do our best to honor the agreements we have with them.Thank you, and I hope you find the shows your act is looking for.Ryan K***Co-Founder AFTON, LLC

Dear [redacted] This is Ryan K [redacted] co-founder of AftonI've been talking to you directly about this issue and we have since resolved itYou verified that on 3/10/Afton fully refunded all of your ticketsThe venue postponed our show on 1/24, and forced our Show Manager to start at 9pm due to a sporting eventThis was a last minute decision made by the venueWe were not informed of this beforehand, we were not happy about it, and it caused problems for several artistsWe've been trying to reschedule, but the venue has not been responsiveDue to all of this, we started working with another venue in townI'm sorry we were not able to reschedule you as quickly as we had hopedI know it was a frustrating experience for youYour email address was not officially attached to any artist account in our system, so that is why my staff took longer to refund your tickets then normalThere was some confusion over which account to refund, and on 3/10/the official full refund took placeWe work very hard to fix mistakes and make it up to our artists if something does go wrongI hope that we can earn back your business, and we value you as a client, and as an artistSincerely, Ryan K [redacted] AFTON LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Before I can look up the exact artist that they are referring to, what happened, why it happened, and if any refunds were given by our company already - I need to know the EXACT ACT NAME for which this person is referring toI also need to know:EXACT ACT NAME of act they are referring toIs
this person a FAN? Family member? just a friend?Or is this person complaining an actual MEMBER of that act?Once I have that info I can look everything up and get the full story so I can reply in full.ThanksRYAN

Hi ***, this is Ryan from AftonIt is unfortunate you posted here because upon looking into this I found that we ALREADY REFUNDED your entire purchase on JANUARY 4th from our endWe released the funds and refund was successful, so now you just have to wait for your bank to release the
refund back to your card or accountIt looks like you need to call your bank because this has been successfully done on our side through our merchant processor: *** - SUCCESSFULLY REFUNDED on 2017-01-Transaction ID: ***I've attached a screen shot as well that shows this
Did you contact our ticket support about this issue at [email protected]? It would help to know who you reached out to for the refundI will look through their email history to find any attempts you made to reach themThis issue should be resolved but please contact [email protected] if you have any other questionsOk? Thanks!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hey [redacted] & [redacted],This is Ryan K[redacted], co-founder of Afton. I'm so sorry to hear about your frustrations here. As you know, I've already resolved all of these issues with your band directly, but I anted to also publicly reply. We take any mistakes made by venue staff or our staff very...

seriously.
The long delay occurred due to being short staffed at the moment and the Thanksgiving holiday. We're in the process of adding booking staff so response time is quicker. We rarely, if ever, have a response time that is more than 1-3 days. But the holidays really got our staff behind and it took about a week to catch back up. I've also changed protocols so that complaints are escalated right away and sent to my desk directly. So I feel confident that we can avoid this type of delay in the future. I can completely understand how that mayhave felt like we were ignoring you, but I want you to know that was not the case.
Our normal Show Manager had an emergency 6 days before the show, rather than cancel the show we called the venue directly. The venue agreed to run the show, per our instruction and training if we paid them extra to do so. Going into the event their venue staff was trained and provided all paperwork. It appears they messed up and did not understand the ticket list procedures. We had an on-call Afton staff member in contact with that venue rep all night long via text and phone, but the venue rep never voiced any problems. Now that we know this we will take actions to ensure this never happens again. We're also hiring another backup Show Manager in Dallas.As for the payment, your band was set to get bonus payment which the venue rep did not see. That has been corrected and we have sent an additional $100 to your band to make up for that and rectify things. On the next show I'll also be getting you longer set, more pay, and other perks to make up for the venue issues you experienced. I'm so sorry, you guys are an amazing band that has played many times for us, and I want to be sure that your next experience is what you deserve. Thanks for reporting this issue so that I could take action and fix the problem!RYAN K[redacted]CO-FOUNDER AFTON LLC

This is Ryan K[redacted], co-founder of Afton LLC. I am so sorry to hear that you had issues at our show. I reached out to you directly asking for more information, but I never heard back after several attempts. I have looked into this extensively and here is what I've found: $0 cash was turned in to...

our staff on the night of the show, and 0 sales happened before show time. If you did indeed have 15 fans coming to the show, we did not have their money at load in time when set length and order is set. As stated many times in the booking process, showing up with 0 sales is a direct breach of contract and in that case our show manager has no obligation to accommodate your demands. 
 
The venue did open late, which was not part of our rental agreement and we have addressed this issue with them so it will not happen on future shows. We also contractually had the venue until 1 AM, but for whatever reason, even after opening late, the venue staff made our show end by 11:15 PM. This was not a typical situation and our show manager worked with each band to make sure set length and time slots were accommodated to the best of their ability. 
 
When asked about your situation, my show manager said: "The upset band was already mad when the venue opened late. Once we were let in, this band demanded a set time, but I was still checking in artists. The leader stormed off angry, and called me unprofessional. After checking in all of the bands, I talked to this band leader again. They had not yet turned in any cash from the tickets they sold. So they had 0 tickets sold at that point. I cannot let in their fans if their tickets were never paid for. I explained this, and the band leader stormed off angry again, claiming he "did not know" that he had to turn in his fans cash ticket sales in order for those fans to be let into the show. He went to get that cash. He came back much later while a band was sound checking, demanded a certain time slot, and I explained that time slot he wanted was already taken/locked by another band who sold more tickets. Time slots for this show were set per the contract, according to our fairness policy. At this point the band leader got irate, yelled at me, and threatened me. The bouncer stepped in and asked him to leave. This band then stood outside the venue bad mouthing us and telling bands to leave. The other bands that night and the venue told me it was appalling that this band was behaving in such a threatening way, and apologized to me for having to deal with such a rude person."
 
I am not happy that you are upset. It was our intention for you to play a 30 minute set as the e-contract states (IF you sell the correct amount of tickets). It appears to me that if you had not been rude and if you had followed the e-contract you would have played with no issues.
 
AS FOR A RESOLUTION: We have already refunded the $12.99 thermal ticket deposit you paid (even though you did not meet the ticket requirement). As stated above we never collected any money from you or your fans, so there is no ticket money to refund. WHAT I CAN DO: Despite the fact I feel that most of your issues that night could have been avoided by you following the contract, already turning your fans' cash ticket sales in well before the day of the show (as you were instructed to do several times), and despite the fact that venue staff asked you to leave and every band I've talked to agrees that you acted with hostility - I am going to send you an E-Check for $75. I wish we could have clarified your confusion on the contract before the show, it never makes me happy when an artist is angry or had a bad experience at their show. I always try to treat my bands the way I would like to be treated, so I will send the $75 to meet you part way in your request. You have been removed from our roster and we will not offer you shows going forward. I hope that you find what you are looking for. Email me the payee name & email address to send your E-Check to and I will get it out ASAP. - Ryan K[redacted], Co-Founder Afton LLC.

Dear [redacted],I'm so sorry to hear that you and your act [redacted] are upset. I'd like to address all of your issues and concerns. I'd especially like to clarify what happened, and why. I went back and fully reviewed everything, from the emails your Booking Rep exchanged with you up until the day of the show, along with reports from the venue staff and my Show Manager who ran the actual event. I will try to be as clear as possible and cover everything you have addressed.I double checked, and we already 100% REFUNDED all Tickets that were sold in our system (2 Total Tickets) for [redacted] once we heard that the venue staff and our staff had chosen to not the band perform.Your Booking Rep had emailed you twice the week of the show. Each time reminding you that with 0 or few Tickets sold at such a prestigious venue, per the terms, the staff may choose to not let you perform. The option was given to you to RESCHEDULE to a future date days before that show if you knew you were not going to pre-sell 20+ Tickets. We do this in order to avoid an act showing up with 0 or few pre sales and not being allowed to perform. The last email regarding this was sent to your primary email contact on July 17th, 2015 with subject line: "It may be best to RESCHEDULE you at this point?"The E-Contract terms regarding these points are pasted below. These are terms your Primary booking contact agreed to.- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - E-CONTRACT FOR July 19th at [redacted] LiveThis E-Contract applies only to this one Afton event. As you complete this agreement, it’s your responsibility to read and understand all of the listed show details, terms, and policies.THIS AGREEMENT REQUIRES YOU TO DO THE FOLLOWING FOR THIS SHOW1. I will sell 20+ Tickets in advance.2. I will show up to perform, on time. I will not cancel or breach this agreement.3. I will not rely solely on door sales.DOOR SALES POLICY• You cannot rely on fans to pay at the door until you’ve sold 20+ Tickets in advance.• Relying 100% on door sales, and selling 0 or few advance Tickets is a breach of this e-contract.PENALTIES FOR BREACHING THIS E-CONTRACT• Acts with 0 or few tickets sold will have no say in what time slot they’re given.• Acts with 0 or few tickets sold will get a shortened set.? In rare cases, the venue staff and/or our staff has the right to reschedule an act to a future date and not let them play if they have 0 or few tickets sold. This is at sole discretion of the venue staff and/or my staff.• Acts that breach this e-contract will not be rebooked.E-SIGN TO COMPLETE THIS AGREEMENTI hereby agree to the above terms and agree to this E-signature.- - - - - - - - - - - - - - - - - - - You had said in your posting: "The artists were instructed to sell tickets in advance or bring guests to the door in exchange for performing." +++ As you can see from the above E-Contract, [redacted] agreed to pre-sell 20+ Tickets in advance, and agreed to not rely on door sales until they had those tickets sold. It also states that selling 0 or few tickets in advance and relying heavily on door draw is a breach of the agreed upon terms. It also states that one of the penalties for breaching these terms could result in the venue staff and/or my staff (at their discretion) to not let your act perform and to reschedule you to a future date.I have asked the venue and our Show Manager regarding this, and this is what they reported to us as well:- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - STAFF REPORTED THE FOLLOWING:First issue I had was with the group [redacted]. At 3pm the PDF came in, I noticed that most of the time slots were set but I began calling each artist down the line. At 4pm the finalized presale ticket numbers list came in. I began to touch base with other later half of the show (the acts that had 0 or very few pre sales, which as you know is a breach of their contract with us and the club). [redacted] only had (2) for presale making them the lowest ticket seller and so I cut them. The venue staff and sound man didn't want to go LONGER that night for a band who only had 2 pre sales. Especially when the band did not honor their end of the terms (to sell 20+ tickets in advance) and when our contract states the venue staff and myself has the right to reschedule an act if they have 0 or few pre sales.I made multiple phone calls at 430pm to the numbers provided for [redacted] followed by text messages and received no response. I informed them of this at that time. I got into Philadelphia around 530pm. I got myself ready and in this time I received multiple calls and messages from members of the group asking about me.- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Yes, July 19th was Booked and promoted by Afton. We paid for the venue and venue staffing and we put on the show. We never try to hide the fact that when we put on our shows, Afton is the one in charge of the night and we are the entity that pays for all rental fees, venue staffing, sound person, etc. However we do still consult with what the Venue manager prefers us to do. Each venue is different, some venues are ok staying open later to allow 0 Ticket seller bands or bands with few pre sales to perform. Other venues that we work with don't really like to keep their staff late for a band that didn't honor the terms. It just depends.You also said: "Many fans were not advanced purchasers due to the nature of Afton's ticketing system, which requires the money to be wired to Afton. 1) The process of ticket money collection is questionable and intended to prevent affected customers from collecting a refund due to the difficulty of maneuvering the system." +++ To be clear, the contract also states (If bands choose to sell cash physical tickets) that the cash fans pay for those tickets needs to be turned into us electronically. Per the contract Online Tickets AND cash physical tickets sold by the bands are both considered to be advance tickets, or pre-sold tickets. Looking at the numbers from this show, over 85% of the Fans in attendance were indeed pre-sale tickets. The other bands did honor the terms, so I'm not sure what you mean here. About 60% of all ticket sales are online for Afton shows, about 40% are physical cash tickets sold by our artists and per the terms they electronically turn in their fans cash. I rarely (if ever) have artist's that have a problem with this optional system. As for REFUNDS, for online tickets we refund back to the fan's card. For any cash sales the band chose to make, we refund that money back to the band, and they then issue refunds to those fans. So there is a clear refund system, and we always refund tickets when warranted.2) Afton cancelled paying artists, in spite of a contract in place, and intentionally overbooked the evening to take advantage of ticket sales without a clear refund system. 3) Afton displayed pure disregard for its contract, the artists which bring in revenue and the time and financial expense of the artists. Immediately after the cancellation came to light (20 minutes before show time), I repeatedly called the representative who was not only unable to answer my concerns but dismissed all responsibility. He insisted I address his manager, who he did not provide contact information for. +++ He was referring to you to the Booking Rep for your city, which is the person who booked you for the show and had been in contact with you for weeks leading up to the show. As you can see from above, we try to be as clear as we possibly can. We followed the contract terms we both agreed to, and we DID REFUND 100% all Tickets that [redacted] sold (2 Tickets). There is a clear refund system, and we always refund ticket money if it is warranted. As it was in this case.I'm sorry that your act was unable to perform at this event as planned. I would have preferred to have your act play, but it seems fair that we follow the contract terms we both agreed to. If you think we can be clearer in the above contract terms, or if anything in the contract was confusing - please let me know. We are always trying to improve how we communicate with our artists. If a mistake is made by our company, we do our best to fix and rectify it. We care about our artists, and we do our best to honor the agreements we have with them.Thank you, and I hope you find the shows your act is looking for.Ryan K[redacted]Co-Founder AFTON, LLC

Dear [redacted]. This is Ryan K[redacted] co-founder of Afton. I've been talking to you directly about this issue and we have since resolved it. You verified that on 3/10/16 Afton fully refunded all of your tickets. The venue postponed our show on 1/24, and forced our Show Manager to start at 9pm due to a...

sporting event. This was a last minute decision made by the venue. We were not informed of this beforehand, we were not happy about it, and it caused problems for several artists. We've been trying to reschedule, but the venue has not been responsive. Due to all of this, we started working with another venue in town. I'm sorry we were not able to reschedule you as quickly as we had hoped. I know it was a frustrating experience for you. Your email address was not officially attached to any artist account in our system, so that is why my staff took longer to refund your tickets then normal. There was some confusion over which account to refund, and on 3/10/16 the official full refund took place. We work very hard to fix mistakes and make it up to our artists if something does go wrong. I hope that we can earn back your business, and we value you as a client, and as an artist. Sincerely, Ryan K[redacted] AFTON LLC.

Complaint: [redacted]I am rejecting this response because:More information was demanded.1. EXACT ACT NAME of act they are referring to[redacted]2. Is this person a FAN? Family member? just a friend?3. Or is this person complaining an actual MEMBER of that act?Featured member of the act for a song; Assistant manager in other regards.Sincerely,[redacted]

This is Ryan K[redacted], co-founder of Afton. I have already resolved this with [redacted], personally. Our merchant processor had flagged a few of the transactions as possibly fraudulent. As a result, we were unable to get the funds from our bank, and it put a hold/freeze on those funds. Due to this, we were...

not able to get [redacted] paid right away. I was able to contact [redacted] directly and send him a verification document from our bank. He filled that out and returned it to me, and then we paid him what was owed per the Artist Payment contract. He has now fully been paid and he replied back to me stating that he is very happy with how we handled things and that he would contact the B.B.B. to ask that this complaint is retracted. Thanks! Ryan K[redacted], AFTON LLC.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The biggest challenge was misinformation that I received from the artist. I was told that the refund had not gone through. As a customer, it was impossible for me a to know I was getting the refund. Thus, I find my decision to contact the Revdex.com completely just and would do it again.
Despite all of this, I am pleased that I have received the refund. It is my hope that I might do business again with Afton. Thanks.
Sincerely, [redacted]