AG Adjustments Ltd.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Do not ask me provide proof I am done with it
the customer service want me disregard the letter from you
you better contact *** directly
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,
We are in receipt of the complaint debtor made on May ***, copy attached for your perusal
We are a commercial collection agency representing a plethora of companies who place outstanding receivables with us that are owed by companies worldwide
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This account was placed with us on April *, with instructions to contact *** *** and its ***, *** *** and arrange for payment of this outstanding receivableNumerous messages have been left and in speaking with one individual in particular, she would not identify herself only stating that we were calling the wrong company
Based upon the fact that *** *** states that they contacted * *** directly, we now trust that we were speaking with the correct party* *** has not notified us of any payment on this account and *** *** has not provided us with proof of alleged payment
As we will once again check with * *** to confirm if payment has been made, it is quite clear that at least at one time, there was a collection issuePlease alert *** *** to supply us with proof of payment and in the interim, we will contact * *** again
Regards,
*** *** *** *** * ***
*** *** * ***
*** *** *** * ***
***
*** *** *** *** * *** ** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We are awaiting confirmation from our client that this matter is paid.
Thank you

We were contacted by a representative, Bryan Green, who was hands down the most unprofessional person I have ever encountered on the phone! I had tried to make a payment online that came back with an error statement. I called to see if he could help me troubleshoot the payment process, so I could PAY. He countered with telling me I needed to send him my checking account information to his e-mail. When I told him I was not comfortable with that and I would prefer paying it online, he replied "WHY?!" I told him that with the incidence of scams, coupled with his very unprofessional behavior, I definitely did not feel comfortable sending that kind of information to him through e-mail, so he HUNG UP ON ME! And sent an email to my husband saying he was voiding our payment arrangement! I ended up giving the company 3 stars only because I called back to speak to a different representative named Dan who was VERY professional, reinstated our payment agreement, walked me through the payment process (which did go through). He was very easy to work with and understanding. Bryan was hostile, unprofessional and was like trying to reason with a 3 year old. We have many e-mails that demonstrate his unprofessional behavior. I appreciated working with Dan, as I was incredibly confused by the ridiculous behavior of Bryan and why he escalated himself to that point as I was literally trying to pay them and spoke to him very calmly the entire 1 min and 9 seconds I was on the phone with him, prior to him hanging up on me.

Review: this company sent a letter want me to pay 5 hundred something for mspark

and I call [redacted] customer services they said my account is paid in full and balance is 0 dollars. the [redacted] customer service want me ignore it

today I got another one from aga

this is totally scam

Business

Response:

Dear [redacted],

We are in receipt of the complaint debtor made on May [redacted], copy attached for your perusal.

We are a commercial collection agency representing a plethora of companies who place outstanding receivables with us that are owed by companies worldwide.

This account was placed with us on April *, 2014 with instructions to contact [redacted] and its [redacted] and arrange for payment of this outstanding receivable. Numerous messages have been left and in speaking with one individual in particular, she would not identify herself only stating that we were calling the wrong company.

Based upon the fact that [redacted] states that they contacted [redacted] directly, we now trust that we were speaking with the correct party. [redacted] has not notified us of any payment on this account and [redacted] has not provided us with proof of alleged payment.

As we will once again check with [redacted] to confirm if payment has been made, it is quite clear that at least at one time, there was a collection issue.

Please alert [redacted] to supply us with proof of payment and in the interim, we will contact [redacted] again.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Do not ask me provide proof I am done with it

the customer service want me disregard the letter from you

you better contact [redacted] directly

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are awaiting confirmation from our client that this matter is paid.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,