AG Investigations, LLC

Appointment scheduled for February 10, 2018.? More information will be supplied later

Hello, [redacted] ,Again, we have not heard back from the contractor for almost three weeks, and over four weeks since his service call, despite numerous texts from us to himHere is a log of our recent requests for service since his visit on Feb 10, 2018.? If needed, we can provide a history of text messages from Sep showing our requests for service as there were issues with the performance of the system from the time it was installed.5-Mar? ? text to Everitt asking for status1-Mar? ? text to Everitt asking for status26-Feb? text to Everitt asking for status22-Feb? response from Everitt: talked to distributor, waiting for eye surgery22-Feb? text to Everitt asking for status20-Feb? text to Everitt advising further adjustments to vents were needed, asked status of claim to exchange damaged exterior unit16-Feb? texted claim number to Everitt16-Feb? called ***, spoke with [redacted] , Customer Service Supervisor, filed claim # [redacted] with [redacted] for damaged exterior unit15-Feb? response from Everitt: talked to distributor, advised [redacted] was acquired by [redacted] and we needed to contact [redacted] to get claim number, provided CS number for ***12-Feb? text to Everitt advising adjustments were good start, more needed, how to have damaged exterior unit replaced11-Feb? response from Everitt: asked if we were satisfied with adjustments to fan speed and ventsWe are not satisfied with the equipment or service, and would like to request a refund of the amount we paid Everitt HVAC.Thank you and best regards, [redacted] ***

Appointment scheduled for February 10, 2018. More information will be supplied later

Hello, ***,Again, we have not heard back from the contractor for almost three weeks, and over four weeks since his
service call, despite numerous texts from us to himHere is a log of our recent requests for service since his visit on Feb 10, 2018.? If needed, we can provide a history of text messages from Sep showing our requests for service as there were issues with the performance of the system from the time it was installed.5-Mar? ? text to Everitt asking for status1-Mar? ? text to Everitt asking for status26-Feb? text to Everitt asking for status22-Feb? response from Everitt: talked to distributor, waiting for eye surgery22-Feb? text to Everitt asking for status20-Feb? text to Everitt advising further adjustments to vents were needed, asked status of claim to exchange damaged exterior unit16-Feb? texted claim number to Everitt16-Feb? called ***, spoke with ***, Customer Service Supervisor, filed claim #*** with *** for damaged exterior unit15-Feb? response from Everitt: talked to distributor, advised *** was acquired by *** and we needed to contact *** to get claim number, provided CS number for ***12-Feb? text to Everitt advising adjustments were good start, more needed, how to have damaged exterior unit replaced11-Feb? response from Everitt: asked if we were satisfied with adjustments to fan speed and ventsWe are not satisfied with the equipment or service, and would like to request a refund of the amount we paid Everitt HVAC.Thank you and best regards,*** ***