To Dispute Resolution Services :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our products on a day trial basis back on and paid the shipping and handling fees of $and $The trial expired on and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on $89.95.Customer had contacted our Customer Service on and requested for the subscription to be cancelledHowever the customer’s account was automatically closed due to the account being flagged as a chargebackUnfortunately, the chargeback processor and credit card companies have ruled the dispute in our favor.Regardless we feel our customer’s concerns and have issued the customer the desired refunds as a courtesy for any misunderstanding when placing the order.Here are the refund confirmations: $Trans-ID: [redacted] $Trans-ID: [redacted] 122016Please relay this message to our customer, and feel free to let us know if you should have any questions
To Dispute Resolution Services :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...
customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our products on a 14 day trial basis back on 09/**/2016 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 09/**/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/**/2016 $89.95.Customer had contacted our Customer Service on 12/**/2016 and requested for the subscription to be cancelled. However the customer’s account was automatically closed due to the account being flagged as a chargeback. Unfortunately, the chargeback processor and credit card companies have ruled the dispute in our favor.Regardless we feel our customer’s concerns and have issued the customer the desired refunds as a courtesy for any misunderstanding when placing the order.Here are the refund confirmations: $88.10 Trans-ID: [redacted] 12/**/2016 $4.99 Trans-ID: [redacted] 12/**/2016Please relay this message to our customer, and feel free to let us know if you should have any questions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.To whom it may concern, I apologize for not responding to your email in regards to my complaint (ID #[redacted]). I have been dealing with personal issues and had not checked my email. I apologize for the inconvenience this may have caused. At this time, I am satisfied with the resolution, as I received a full refund from the company ([redacted]). I hope that you can still change the customer feedback section of the complaint. Thanks for all you have done. Sincerely,[redacted]
Sincerely,
[redacted]
To Dispute Resolution Services :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our products on a day trial basis back on and paid the shipping and handling fees of $and $The trial expired on and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on $89.95.Customer had contacted our Customer Service on and requested for the subscription to be cancelledHowever the customer’s account was automatically closed due to the account being flagged as a chargebackUnfortunately, the chargeback processor and credit card companies have ruled the dispute in our favor.Regardless we feel our customer’s concerns and have issued the customer the desired refunds as a courtesy for any misunderstanding when placing the order.Here are the refund confirmations: $Trans-ID: [redacted] $Trans-ID: [redacted] 122016Please relay this message to our customer, and feel free to let us know if you should have any questions
To Dispute Resolution Services :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...
customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our products on a 14 day trial basis back on 09/**/2016 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 09/**/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/**/2016 $89.95.Customer had contacted our Customer Service on 12/**/2016 and requested for the subscription to be cancelled. However the customer’s account was automatically closed due to the account being flagged as a chargeback. Unfortunately, the chargeback processor and credit card companies have ruled the dispute in our favor.Regardless we feel our customer’s concerns and have issued the customer the desired refunds as a courtesy for any misunderstanding when placing the order.Here are the refund confirmations: $88.10 Trans-ID: [redacted] 12/**/2016 $4.99 Trans-ID: [redacted] 12/**/2016Please relay this message to our customer, and feel free to let us know if you should have any questions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.To whom it may concern, I apologize for not responding to your email in regards to my complaint (ID #[redacted]). I have been dealing with personal issues and had not checked my email. I apologize for the inconvenience this may have caused. At this time, I am satisfied with the resolution, as I received a full refund from the company ([redacted]). I hope that you can still change the customer feedback section of the complaint. Thanks for all you have done. Sincerely,[redacted]
Sincerely,
[redacted]