Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I restate my former complaints Along with the fact that I never received any notifications via mail or email stating that I had missed a payment and informing me that late fees would be added to my account It is my experience with countless other companies that notifications are sent via mail with late or possibly missed payments Once again, I find it deceptive that none of this occurred Regards, [redacted]
Mr [redacted] , I have received your complaint to the Revdex.com regarding the billing for sewage service at [redacted] Below please find your most recent eBill notification, which was sent successfully according to Jordan Tax Service, Inc.’s records Additionally, you made five One-Time (not via the Auto Draft feature) payments via Sewage eBilling on the following dates: 3/19/2015, 7/30/2015, 12/29/2015, 2/28/2016, and 5/30/ Lastly, late charges are assessed to any unpaid sewage charges in accordance with the Township’s ordinancePlease make certain to add “schedulepayment.com” to your list of acceptable senders If you would rather have me cancel your enrollment in Sewage eBilling in order to resume paper billing via first class mail, please let me know Subject #:Your New Jordan Tax Service, Inc(JTS) Billing Statement is AvailableFrom: [redacted] Sent:4/30/6:41:PMTo: [redacted] MessageBody:Dear [redacted] , This email is to inform you that your latest JTS Sewage Billing Statement is now available to be viewed onlineSummary details are shown belowAccount Number: [redacted] Service Location: [redacted] *** Billing Date: 04/30/Payment Due Date: 05/30/Amount Due: $If the Amount Due above appears in parentheses, it is a credit balanceNo payment is requiredPlease note that we will never ask you to submit personal or account information in an emailIf you receive an email appearing to be from us asking for personal information, do not respond to itContact us immediately at [redacted] OPTION 4.We appreciate your businessThank you for using our third party Online Payment Processing via [redacted] .JTS Customer Service______________________________________________________________________Abo...⇄ This Message:You received this email to confirm the activity described above on your Jordan Tax Service, Inc(JTS) account numberAccount Related Questions:Do not reply to this message with account related questionsPlease email your question to [redacted] You may also contact a JTS Customer Service Representative at [redacted] OPTION 4, or you may contact us in writing at: Jordan Tax Service, Inc[redacted] DeliverySentComments:If anything but "Sent" for the delivery then add the reason in this section If you have any further questions in this matter, please contact meThank you, Julie AQ [redacted] Utility Billing ManagerJordan Tax Service, Inc[redacted] ext [redacted] v [redacted] f [redacted]
Revdex.com Attn.: [redacted] ***Re: Revdex.com Complaint # [redacted] ***Dear [redacted] :Pursuant to your letter dated July 1, 2015, please be advised of the following facts regarding the above referenced sewage service.Jordan Tax Service, Inc(JTS) mailed the initial monthly sewage bill to account holder [redacted] at the above referenced service address on April 15, No payment was made of that bill or of the following five monthly sewage billsAs a result, four separate monthly delinquent notices were mailed to the owner of recordOn May 15, 2014, the customer had enrolled in Sewage eBilling, agreeing to the terms and conditions of paperless billingThe customer provided the e-mail address of [redacted] All sewage bills have been sent to this e-mail address since the enrollment dateA copy of the most recent eBill notification is enclosedThe customer’s first payment via Sewage eBilling was returned due to insufficient funds on October 28, The customer’s first successful payment was made via Sewage eBilling on December 10, To date, the customer has only made two payments on the sewage account for the above referenced service.On June 12, 2015, the above referenced property was posted with a day termination notice for non-payment of sewage chargesAccording to JTS’ records, the customer made no attempt to contact JTS for payment arrangementsOn June 24, 2015, JTS submitted a request to the [redacted] to terminate the water service at the above referenced address for non-payment of sewage chargesOn June 30, 2015, the service was terminated, and [redacted] called JTS and spoke with Customer Service Representative, KathyKathy documented this interaction at 1:PMMr [redacted] informed Kathy that he had made a payment via the Online Payments option at [redacted] Kathy took his confirmation number, verified the payment, and advised him that JTS would issue a restoration with ***Kathy documented his response as, “I want this water on nowDo you [expletive] understand me?”Mr [redacted] then immediately called JTS back and left a voice mail message for Sewage Billing Supervisor, Julie Q [redacted] This recorded voice mail message demonstrates Mr [redacted] ’s continued use of vulgar languageMsQ [redacted] returned Mr [redacted] ’s call and documented the interaction at 2:PMMsQ [redacted] advised Mr [redacted] that she had issued the restoration request to ***Mr [redacted] complained about the fact that he had made a payment on June 20, 2015, yet his water service was still terminatedMsQ [redacted] explained that there is a message on this site which states, “please note that payments made in person with certified funds (e.gcash, certified check) are the ONLY guaranteed methods of preventing such actions.” A copy of this message is also enclosedMr [redacted] then asked when the restoration would occurMsQ [redacted] explained that he would have to contact [redacted] directly regarding his wife’s medical condition, as they do not allow third parties to provide such information; not even the sewage billing agencyMr [redacted] began using expletives again, so MsQ [redacted] ended the call[redacted] ’s outstanding account balance for the above referenced sewage service is $40.89.We regret the unfortunate experience that Mr [redacted] had with our company, and I do apologize for thatI am confident that our staff handles all calls, especially terminations related to unpaid sewage, with the utmost timeliness, courtesy and concern.If you have any further questions in this matter, please contact me at [redacted] ***Sincerely,Jerry AP [redacted] TreasurerJordan Tax Service, Inc
I have received your letter dated July 11, regarding the above referenced complaint numberJTS’ position is that the customer was aware of the quarterly bills because he logged in to his Sewage eBilling account on JTS’ web site to make one-time payments [redacted] Township, JTS’ client, takes the position of not waiving late charges associated with unpaid sewage charges No refund is due on Mr [redacted] ’s sewage account, as no over-payment was madePlease let me know what further action is necessary on the part of JTSThank you, Julie AQ [redacted] Utility Billing ManagerJordan Tax Service, Inc[redacted] ext [redacted] v [redacted] f [redacted]
Mrs***, In response to your above referenced complaint to the Revdex.com on January 25, 2016, attached please find documentation of the unpaid sewage charges for service at [redacted] *** They are as follows: A copy of sewage lien with [redacted] A copy of the original sewage bill for the fourth quarter dated February 22, and a copy of the reminder notice for those charges when they went unpaid dated April 9, A copy of the delinquent notice of these unpaid sewage charges dated September 12, A copy of the delinquent notice of these unpaid sewage charges dated November 10, If you have any further questions in this matter, please contact meThank you, Julie AQ [redacted] Utility Billing ManagerJordan Tax Service, Inc[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I restate my former complaints Along with the fact that I never received any notifications via mail or email stating that I had missed a payment and informing me that late fees would be added to my account It is my experience with countless other companies that notifications are sent via mail with late or possibly missed payments Once again, I find it deceptive that none of this occurred Regards, [redacted]
Mr [redacted] , I have received your complaint to the Revdex.com regarding the billing for sewage service at [redacted] Below please find your most recent eBill notification, which was sent successfully according to Jordan Tax Service, Inc.’s records Additionally, you made five One-Time (not via the Auto Draft feature) payments via Sewage eBilling on the following dates: 3/19/2015, 7/30/2015, 12/29/2015, 2/28/2016, and 5/30/ Lastly, late charges are assessed to any unpaid sewage charges in accordance with the Township’s ordinancePlease make certain to add “schedulepayment.com” to your list of acceptable senders If you would rather have me cancel your enrollment in Sewage eBilling in order to resume paper billing via first class mail, please let me know Subject #:Your New Jordan Tax Service, Inc(JTS) Billing Statement is AvailableFrom: [redacted] Sent:4/30/6:41:PMTo: [redacted] MessageBody:Dear [redacted] , This email is to inform you that your latest JTS Sewage Billing Statement is now available to be viewed onlineSummary details are shown belowAccount Number: [redacted] Service Location: [redacted] *** Billing Date: 04/30/Payment Due Date: 05/30/Amount Due: $If the Amount Due above appears in parentheses, it is a credit balanceNo payment is requiredPlease note that we will never ask you to submit personal or account information in an emailIf you receive an email appearing to be from us asking for personal information, do not respond to itContact us immediately at [redacted] OPTION 4.We appreciate your businessThank you for using our third party Online Payment Processing via [redacted] .JTS Customer Service______________________________________________________________________Abo...⇄ This Message:You received this email to confirm the activity described above on your Jordan Tax Service, Inc(JTS) account numberAccount Related Questions:Do not reply to this message with account related questionsPlease email your question to [redacted] You may also contact a JTS Customer Service Representative at [redacted] OPTION 4, or you may contact us in writing at: Jordan Tax Service, Inc[redacted] DeliverySentComments:If anything but "Sent" for the delivery then add the reason in this section If you have any further questions in this matter, please contact meThank you, Julie AQ [redacted] Utility Billing ManagerJordan Tax Service, Inc[redacted] ext [redacted] v [redacted] f [redacted]
Revdex.com Attn.: [redacted] ***Re: Revdex.com Complaint # [redacted] ***Dear [redacted] :Pursuant to your letter dated July 1, 2015, please be advised of the following facts regarding the above referenced sewage service.Jordan Tax Service, Inc(JTS) mailed the initial monthly sewage bill to account holder [redacted] at the above referenced service address on April 15, No payment was made of that bill or of the following five monthly sewage billsAs a result, four separate monthly delinquent notices were mailed to the owner of recordOn May 15, 2014, the customer had enrolled in Sewage eBilling, agreeing to the terms and conditions of paperless billingThe customer provided the e-mail address of [redacted] All sewage bills have been sent to this e-mail address since the enrollment dateA copy of the most recent eBill notification is enclosedThe customer’s first payment via Sewage eBilling was returned due to insufficient funds on October 28, The customer’s first successful payment was made via Sewage eBilling on December 10, To date, the customer has only made two payments on the sewage account for the above referenced service.On June 12, 2015, the above referenced property was posted with a day termination notice for non-payment of sewage chargesAccording to JTS’ records, the customer made no attempt to contact JTS for payment arrangementsOn June 24, 2015, JTS submitted a request to the [redacted] to terminate the water service at the above referenced address for non-payment of sewage chargesOn June 30, 2015, the service was terminated, and [redacted] called JTS and spoke with Customer Service Representative, KathyKathy documented this interaction at 1:PMMr [redacted] informed Kathy that he had made a payment via the Online Payments option at [redacted] Kathy took his confirmation number, verified the payment, and advised him that JTS would issue a restoration with ***Kathy documented his response as, “I want this water on nowDo you [expletive] understand me?”Mr [redacted] then immediately called JTS back and left a voice mail message for Sewage Billing Supervisor, Julie Q [redacted] This recorded voice mail message demonstrates Mr [redacted] ’s continued use of vulgar languageMsQ [redacted] returned Mr [redacted] ’s call and documented the interaction at 2:PMMsQ [redacted] advised Mr [redacted] that she had issued the restoration request to ***Mr [redacted] complained about the fact that he had made a payment on June 20, 2015, yet his water service was still terminatedMsQ [redacted] explained that there is a message on this site which states, “please note that payments made in person with certified funds (e.gcash, certified check) are the ONLY guaranteed methods of preventing such actions.” A copy of this message is also enclosedMr [redacted] then asked when the restoration would occurMsQ [redacted] explained that he would have to contact [redacted] directly regarding his wife’s medical condition, as they do not allow third parties to provide such information; not even the sewage billing agencyMr [redacted] began using expletives again, so MsQ [redacted] ended the call[redacted] ’s outstanding account balance for the above referenced sewage service is $40.89.We regret the unfortunate experience that Mr [redacted] had with our company, and I do apologize for thatI am confident that our staff handles all calls, especially terminations related to unpaid sewage, with the utmost timeliness, courtesy and concern.If you have any further questions in this matter, please contact me at [redacted] ***Sincerely,Jerry AP [redacted] TreasurerJordan Tax Service, Inc
I have received your letter dated July 11, regarding the above referenced complaint numberJTS’ position is that the customer was aware of the quarterly bills because he logged in to his Sewage eBilling account on JTS’ web site to make one-time payments [redacted] Township, JTS’ client, takes the position of not waiving late charges associated with unpaid sewage charges No refund is due on Mr [redacted] ’s sewage account, as no over-payment was madePlease let me know what further action is necessary on the part of JTSThank you, Julie AQ [redacted] Utility Billing ManagerJordan Tax Service, Inc[redacted] ext [redacted] v [redacted] f [redacted]
Mrs***, In response to your above referenced complaint to the Revdex.com on January 25, 2016, attached please find documentation of the unpaid sewage charges for service at [redacted] *** They are as follows: A copy of sewage lien with [redacted] A copy of the original sewage bill for the fourth quarter dated February 22, and a copy of the reminder notice for those charges when they went unpaid dated April 9, A copy of the delinquent notice of these unpaid sewage charges dated September 12, A copy of the delinquent notice of these unpaid sewage charges dated November 10, If you have any further questions in this matter, please contact meThank you, Julie AQ [redacted] Utility Billing ManagerJordan Tax Service, Inc[redacted]