Ag Recycle

I am writing this letter in response to the complaint you received with the assigned ID# of ***, submitted by Mr*** ***.The customer’s statement of the problem is not accurate and cannot be supported by AgRecycle staff members or our records.Mr*** did call our office on
February 29, 2016, wanting to place an order for delivery of six cubic yards of soil blendHe scheduled his delivery for March 2ndAgRecycle does change its pricing on March 1st, and I was happy to give him the pricing for his deliveryThis was a customer curtesy that I extended without asking Mr*** for any deposit to hold the price in placeWhen setting up his day, the AgRecycle delivery driver counted him among his deliveries when creating his schedule for March 2ndUpon coming in to the office on March 2nd, there was a message from Mr***, that morning, canceling his deliveryAdditional delivery times were then set up with Mr***, each one being cancelled by him in the same manner, on the appointed delivery day.AgRecycle is a very small company and we need to run as efficiently as is possibleDrivers schedule their routes to ensure that they can always put in a full day and get compensated accordinglyAs such, every last minute cancellation by Mr*** adversely impacted both the earnings of the driver and AgRecycle as last minute delivery cancellations cannot be filled.The last cancellation was the most significant and the most costlyThe driver called Mr*** on March 11th and the two mutually agreed upon a time for the driver to call him back on March 14thThe purpose of this call was to notify Mr*** that the truck was loaded and on its way so he could be ready to show the driver where to dump the soil upon arriving at his residenceMr*** did not answer his phone at the appointed time nor did he return the callAfter forty minutes of trying, Mr*** finally answered the phone and said he did not want the delivery because it was rainingOur driver then tried to get Mr*** to accept the delivery later the same day, after the rain stopped, and he refusedThe driver then had to empty the load and reload it for the next customer’s deliverySo not only was the driver not able to do any other work during this hour time frame, his day was, once again shorted on hours.At that point, so much revenue was lost for both the driver and the company, I was unable to keep to the pricing.When Mr*** called, yet again, to set up his delivery for April 1st, as instructed by me, the driver informed Mr*** that he would have to pay pricingMr*** then called me on March 31, 2016, wanting to know why there was a price changeAs I kept trying to explain things to him, he kept talking over me and was extremely dismissive of the impact his actions had on usWas that his attitude because we are a small company or because I am a woman? Trying to be reasonable with a person who did not want to hear anything I had to say, I repeated three times that he was under no obligation to accept this delivery but he insisted that he wanted it.Please note that Mr*** lodged his complaint with the Revdex.com, on March 31, 2016, prior to willingly accepting his delivery from AgRecycle the next dayIf we were so unprofessional and as untruthful as claimed in his complaint, why in the word would he want that delivery from us on April 1st? Soils can be purchased at a hundred different placesIs filing a complaint, in advance of paying for a non-obligated service, some kind of scam? I do not know and I do understand.The driver’s lost wages and lost earnings at AgRecycle has absorbed in trying to service Mr*** are of consequence.Respectfully submitted,Carla C***AgRecycle, Inc

I am writing this letter in response to the complaint you received with the assigned ID# of [redacted], submitted by Mr. [redacted].The customer’s statement of the problem is not accurate and cannot be supported by AgRecycle staff members or our records.Mr. [redacted] did call our office on February 29,...

2016, wanting to place an order for delivery of six cubic yards of soil blend. He scheduled his delivery for March 2nd. AgRecycle does change its pricing on March 1st, and I was happy to give him the 2016 pricing for his delivery. This was a customer curtesy that I extended without asking Mr. [redacted] for any deposit to hold the price in place. When setting up his day, the AgRecycle delivery driver counted him among his deliveries when creating his schedule for March 2nd. Upon coming in to the office on March 2nd, there was a message from Mr. [redacted], that morning, canceling his delivery. Additional delivery times were then set up with Mr. [redacted], each one being cancelled by him in the same manner, on the appointed delivery day.AgRecycle is a very small company and we need to run as efficiently as is possible. Drivers schedule their routes to ensure that they can always put in a full day and get compensated accordingly. As such, every last minute cancellation by Mr. [redacted] adversely impacted both the earnings of the driver and AgRecycle as last minute delivery cancellations cannot be filled.The last cancellation was the most significant and the most costly. The driver called Mr. [redacted] on March 11th and the two mutually agreed upon a time for the driver to call him back on March 14th. The purpose of this call was to notify Mr. [redacted] that the truck was loaded and on its way so he could be ready to show the driver where to dump the soil upon arriving at his residence. Mr. [redacted] did not answer his phone at the appointed time nor did he return the call. After forty minutes of trying, Mr. [redacted] finally answered the phone and said he did not want the delivery because it was raining. Our driver then tried to get Mr. [redacted] to accept the delivery later the same day, after the rain stopped, and he refused. The driver then had to empty the load and reload it for the next customer’s delivery. So not only was the driver not able to do any other work during this hour time frame, his day was, once again shorted on hours.At that point, so much revenue was lost for both the driver and the company, I was unable to keep to the 2015 pricing.When Mr. [redacted] called, yet again, to set up his delivery for April 1st, as instructed by me, the driver informed Mr. [redacted] that he would have to pay 2016 pricing. Mr. [redacted] then called me on March 31, 2016, wanting to know why there was a price change. As I kept trying to explain things to him, he kept talking over me and was extremely dismissive of the impact his actions had on us. Was that his attitude because we are a small company or because I am a woman? Trying to be reasonable with a person who did not want to hear anything I had to say, I repeated three times that he was under no obligation to accept this delivery but he insisted that he wanted it.Please note that Mr. [redacted] lodged his complaint with the Revdex.com, on March 31, 2016, prior to willingly accepting his delivery from AgRecycle the next day. If we were so unprofessional and as untruthful as claimed in his complaint, why in the word would he want that delivery from us on April 1st? Soils can be purchased at a hundred different places. Is filing a complaint, in advance of paying for a non-obligated service, some kind of scam? I do not know and I do understand.The driver’s lost wages and lost earnings at AgRecycle has absorbed in trying to service Mr. [redacted] are of consequence.Respectfully submitted,Carla C[redacted]AgRecycle, Inc.