AGA Tech Experts

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

At first place, we never called [redacted] He came to us himself through some sources on the InternetWe did fixed his computer which he acknowledged over the phone as well through emailWe do have all the proofsMoreover, he never called when he had problems with his computerHe called us for the refund when his computer was totally ruined and he got a new computerAt this point we could not have helped him, no one can.When someone takes some service, he/she should call us on time so that we can take some steps to fix itMoreover, we did give him the services he demanded forHowever, since our policy is to serve the customers and our priority is customer satisfaction, we will be refunding [redacted] the total refund for $ RegardsAGA Tech Exoerts

REF * [redacted] *** *Hi [redacted] We apologize if you have been harassed by the billing team But that’s their job and you should understand the sameWe guess the last time you spoke with the billing team, you said you have already mailed the check but now you said that you think we are scam and henceforth you never mailed out the checkWe understand that there are some bad reviews about us on Google, and every tech support company does have thatThat’s because not all customers are satisfied with the job and there are some rivals as wellComing to the main concern, we believe in customer satisfaction, so if you are not satisfied with the services and you are not willing to pay, we will be cancelling your services with us and you don’t have to pay anythingWe again apologize for the inconvenience caused to you due to the phone callsWe will make sure that this doesn’t happen againLooking forward to your good heath and mind RESOLUTION : No more Phone Calls for the payment and service stands cancelled Thanks & Regards [redacted] ***AGA Tech Experts Toll Free # : 1-800-654-

Ref : *** *** *** The customer need not pay anything if she is not satisfied with the services because we believe in "customer satisfaction"However, we did give the customer a 24xToll Free Number where she could have reached us 'n' number of
times in case she faced any kind of technical difficulties with her devicesShe never called us at first point, so this could not be digestedWhile following up with the customer, she never picked up the callSo we are again ready to fix the concern if she is ready. ThanksAGA Tech Experts

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to meI see that it's possible this wasn't entirely your faultHowever, I was lied to by someone, as it was represented to me that *** was who requested remote access to my PC and then tranferred me to AGA
Regards,
*** ***

Greetings [redacted]                                  This is in regards to the notification that we received from Revdex.com in...

regards to the work that was done on your devices on May 16th, 2016. First of all we would like to apologize to you but you have got us wrong. We would like to bring insight onto few things which would clarify you viewpoint on the case. - Neither we are A[redacted] nor do we represent [redacted] in any case and you never called us directly. We are a Tech Support who just works on computer and network issues. I guess you were misled by them on this. However the technician assisted you to get your kindle working. - We never call any of our customers even, supposedly you did call them and they transferred your call to us. - Your call was connected to us by some other company who could not fix your kindle (whom you called supposedly) and they said that you have some sort of problems on your network. We respect your point but please try to recall what could have exactly happened that day. - When you were connected to us, it was your wise decision to get your problems fixed; we never forced you for anything.   Now since you are not satisfied with the services or I would rather say you feel like scammed, to this we would like to throw light on something: We never charged you anything upfront when we started working on your problems. Now since your issues were not fixed, you don’t owe us anything. “Customer Satisfaction is our first Priority”. In case you need any other acknowledgement, please revert us back on our email address: [redacted] and let us know which other way we can help you out.     RESOLUTION: Account & Services stands Cancelled and no dues on the Account.     RegardsEscalation Team AGA Tech Experts Email : [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

REF * [redacted] 
*Hi [redacted] We apologize if you have been harassed by the billing team.  But that’s their job and you should understand the same. We guess the last time you spoke with the billing team, you said you have already mailed the check but now you said...

that you think we are scam and henceforth you never mailed out the check. We understand that there are some bad reviews about us on Google, and every tech support company does have that. That’s because not all customers are satisfied with the job and there are some rivals as well. Coming to the main concern, we believe in customer satisfaction, so if you are not satisfied with the services and you are not willing to pay, we will be cancelling your services with us and you don’t have to pay anything. We again apologize for the inconvenience caused to you due to the phone calls. We will make sure that this doesn’t happen again. Looking forward to your good heath and mind.  RESOLUTION : No more Phone Calls for the payment and service stands cancelled.   Thanks & Regards [redacted]AGA Tech Experts Toll Free # : 1-800-654-9124

At first place, we never called [redacted]. He came to us himself through some sources on the Internet. We did fixed his computer which he acknowledged over the phone as well through email. We do have all the proofs. Moreover, he never called when he had problems with his computer. He called...

us for the refund when his computer was totally ruined and he got a new computer. At this point we could not have helped him, no one can.When someone takes some service, he/she should call us on time so that we can take some steps to fix it. Moreover, we did give him the services he demanded for. However, since our policy is to serve the customers and our priority is customer satisfaction, we will be refunding [redacted] the total refund for $199.99  RegardsAGA Tech Exoerts