Agape Construction & Roofing

Initial Business Response /* (1000, 5, 2015/05/25) */
Contact Name and Title: [redacted], RN, CEO
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@thehealthsourceatkidsake.com
Ms. [redacted] registered to take a training course through our training center. The class she registered for was held...

on 4/15/2015. Ms [redacted] registered for the training via our online ecommerce store on 4/14/2015, on the evening before the class, which was after our office closed. We do not respond to our registrations once the office closes until our business opens at 0900. We would have given her the information regarding prep for the class first thing in the morning.
We only knew of her registration the following morning. The class she needed to take required preparation, studying, completing a written test prior to the day of the class, purchase of the manual. When I arrived to the office I informed the Instructor that M. [redacted] was not prepared to take the course, which I also explained to Ms. [redacted].
Ms. [redacted] seemed confused by the entire process of the course and admitted she didn't know of all the prerequisites involved.
I explained to Ms [redacted] that we would issue her a refund for both registrations, but, there would be some service charges involved; meaning the bank transaction fees charged to The Healthsource. I told her the sum of those fees would be $25.00.
After Ms. [redacted] left our office I attempted put the refund through but apparently there needs to be some down time from the time of the registration fee being paid to when the refund of the course fees are made.
I told my office manager to look into the problem and report back to me.
Sometime passed, I thought the refund had gone through, but later found out from Ms. [redacted] that was not the case. My office manager stated that she had gone ahead with the refund, and documentation showed the funds were deducted from our account via our ecommerce online store.
I found it impossible to communicate with her regarding collection of service fees and chose to just refund her the entire amount.
Ms. [redacted] called and said she did not receive her refund, I told her I had understood that the refund had been placed, which she denied. Through- out this ordeal we attempted to connect with Ms. [redacted] via email, and by phone to see if she saw the funds re-deposited into her account. She would not respond.
I have documentation that the money was refunded.
Our intent was not ever to refund Ms. [redacted] her money; granted there were delays in the process, and we are sorry for that. The refund occurred in less then a month.
As to her accusation that she was never informed of the course requirements; We didn't have a chance; she registered for the course when our office had closed, and she was already at our office, when the office opened. We were not given time to respond.
We do have documentation that we can provide to support our position.

[redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I received my replacement blade on 2/28 and ensured it does fit.
Regards,
[redacted]

To whom it mat concern: We will contact consumer. We will be sending a replacement at no charge. Respectfully, Dunia A[redacted]Conair Corp.

To whom it may concern,Please note that we contacted Mr. G[redacted] directly. Consumer's complaint has been taken care of.Thank you, Dunia A[redacted]CONAIR CORP.

I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We will contact consumer to offer her either a replacement or a refund if consumer can provide proof of purchase. Respectfully, [redacted]
CONAIR

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
John G[redacted]

To whom it may concern;This complaint was handled directly with consumer.  Thank you so much! Dunia

I would like to thank your for your help and support. I received an e mail from Conair on 11/16/2015 claiming that they just shipped the unit. I received the unit on 11/18/2015 and my issue is resolved. [redacted]
Regards,
[redacted]

To whom it may concern:Thank you for contacting Conair Corporation regarding Consumer Complaint from [redacted]Please be advised her complaint has been forwarded to the appropriate department for disposition. Respectfully,Dunia A[redacted]Consumer ServicesCONAIR CORP. Glendale,...

AZ.

To whom it may concern: Please be advised that an order was entered for a blade. It will ship today via FedEx. If you have any questions please contact Cuisinart at [redacted]Respectfully,Cuisinart Corp