Dear [redacted] Thank you for taking the time on Friday, 7/25/14, to discuss the service you received during your appointment on 7/23/ While we try to be clear in all of the information we provide, misunderstandings can occur As discussed, the work performed carried a single labor fee and included the discount for the coupon you providedOur intent is to always provide the best value and service for our customers and apologize for the interaction during your service call We appreciate the feedback you provided and the opportunity to regain your trust and are glad that we were able to fully resolve your issue.Thanks again,AGarage Door Service Team
Dear Mr [redacted] – We appreciate you taking the time to speak with us on Wednesday, 7/30/14, regarding your phone call with our staff Our intent is to always provide the best service over the phone and in the field and apologize for the interaction you received We also want you to know that we stand behind our parts and even though we provide high quality equipment, sometimes they fail to work properly As you know, [redacted] visited your home today (no service fee required) to inspect your equipment He found that the equipment was in fact faulty and replaced it at charge We thank you for giving us the opportunity to regain the trust that was lost and are happy that we were able to fully resolve your issue Thanks again, AGarage Door Service Team
We have received Mr [redacted] complaint and offer the following: 1) On Wednesday September 17, 2014, a manager from AGarage doors visited with Mr [redacted] and a battery was installed in the opener 2) While out at the residence to install the battery in the opener the manager from Adid inspect the garage floorWe have alerted our technicians and they are to repair the defect the week of September 25, 3) A technician was dispatched to the residence to deliver and program new remotes September 18, We will continue to monitor and keep in contact to ensure satisfactionMr [redacted] has my direct contact information should there be any further issues that need to be addressed Sincerely, [redacted] Director - Call Center Operations AGarage Door Service
We here at Arespectfully disagreeThe coupon is quite clearAgain, for the sake of resolving the issue, we offered to send the customer $That offer is of course still on the table
Dear Sir, We are very sorry about this situationYou were accidentally charged times the same amount on your card, because the tech ran the card times and had difficulty with his credit card machine, as you statedThe credit card machine was being glitchy as sometimes happens with technologyThen, later in the day, the device went ahead and processed those three attempts, hence the very large amount racked upIt was an honest mistake and not malicious in any wayWe apologize about this and we are moving ahead with better devices/ better technology as to better serve our customersSincerely, AGarage Door Service
Dear [redacted] Thank you for taking the time on Friday, 7/25/14, to discuss the service you received during your appointment on 7/23/ While we try to be clear in all of the information we provide, misunderstandings can occur As discussed, the work performed carried a single labor fee and included the discount for the coupon you providedOur intent is to always provide the best value and service for our customers and apologize for the interaction during your service call We appreciate the feedback you provided and the opportunity to regain your trust and are glad that we were able to fully resolve your issue.Thanks again,AGarage Door Service Team
Dear Mr [redacted] – We appreciate you taking the time to speak with us on Wednesday, 7/30/14, regarding your phone call with our staff Our intent is to always provide the best service over the phone and in the field and apologize for the interaction you received We also want you to know that we stand behind our parts and even though we provide high quality equipment, sometimes they fail to work properly As you know, [redacted] visited your home today (no service fee required) to inspect your equipment He found that the equipment was in fact faulty and replaced it at charge We thank you for giving us the opportunity to regain the trust that was lost and are happy that we were able to fully resolve your issue Thanks again, AGarage Door Service Team
We will gladly refund money if items sold are returned! [redacted] @***.***
We have received Mr [redacted] complaint and offer the following: 1) On Wednesday September 17, 2014, a manager from AGarage doors visited with Mr [redacted] and a battery was installed in the opener 2) While out at the residence to install the battery in the opener the manager from Adid inspect the garage floorWe have alerted our technicians and they are to repair the defect the week of September 25, 3) A technician was dispatched to the residence to deliver and program new remotes September 18, We will continue to monitor and keep in contact to ensure satisfactionMr [redacted] has my direct contact information should there be any further issues that need to be addressed Sincerely, [redacted] Director - Call Center Operations AGarage Door Service
We here at Arespectfully disagreeThe coupon is quite clearAgain, for the sake of resolving the issue, we offered to send the customer $That offer is of course still on the table
Dear Sir, We are very sorry about this situationYou were accidentally charged times the same amount on your card, because the tech ran the card times and had difficulty with his credit card machine, as you statedThe credit card machine was being glitchy as sometimes happens with technologyThen, later in the day, the device went ahead and processed those three attempts, hence the very large amount racked upIt was an honest mistake and not malicious in any wayWe apologize about this and we are moving ahead with better devices/ better technology as to better serve our customersSincerely, AGarage Door Service