AGAS Mfg., Incorporated

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you all for helping Regards, [redacted] ***

At the time of the complain- Oct 2014, we offered the customer several resolutions One of those resolutions was to ship back the flags for testing and review She was unwilling to send back the flags and/or discuss any other resolutions As stated clearly on her invoice "NO RETURNS AFTER ONE MONTHCustom made products are not returnable" Since we have been unable to review the flags we cannot be sure if the issue is due to manufacturer defect or to customer misuse Due to the fact the customer was unwilling to work with us to find a solution we have since closed the case We feel that it is very unfortunate that we were unable to resolve this matter amicably We pride ourselves on excellent customer service and are able to reach a reasonable and mutually beneficial resolution in 99.5% of the cases It is our feeling that the customer now regrets not working with us initially and is now trying to blame us for her mistake

To Whom It May concern:
We appreciate the opportunity to respond to the comments and
concerns for the order in question
",sans-serif>The order was placed as a rush with an in hand dateAfter the
initial concern about the overnight shipping charges to make the date, we had
agreed to only charge ground but still used an expedited shipping method as a
courtesyHer time lines are accurate and her account to what our responses
were are also correctWe have offered on more than one occasion to provide her
help with the issues she was experiencingWe sell a lot of car flags and are a
leading manufacturer in the industry for such items.
We offered the customer a fix to the problem she was having but
she was unsatisfied with our resolution. We understand she was unhappy
but we cannot resolve that if she doesn’t allow us to fix the product. We
rarely have issues with our car flags and are confidant is our product quality
This issue is over months old. We feel that filing a
complaint now and requesting a full refund unfair especially when she even
acknowledged our attempts to make right of the situationWe in no way look to
take advantage of anyoneWe have customer spread throughout the country and even
international and conduct ourselves in a very professional manner and always
strive to provide the best service and product possible
Sincerely,
AGAS Mfg Inc

To Whom It May concern:
We appreciate the opportunity
to respond to the comments and
concerns for the order in question
The order was placed as a rush with an in hand dateAfter the
initial concern about the overnight shipping charges to make the date, we had
agreed to only charge ground but still used an expedited shipping method as a
courtesyHer time lines are accurate and her account to what our responses
were are also correctWe have offered on more than one occasion to provide her
help with the issues she was experiencingWe sell a lot of car flags and are a
leading manufacturer in the industry for such items.
We offered the customer a fix to the problem she was having but
she was unsatisfied with our resolution. We understand she was unhappy
but we cannot resolve that if she doesn’t allow us to fix the product. We
rarely have issues with our car flags and are confidant is our product quality
This issue is over months old. We feel that filing a
complaint now and requesting a full refund unfair especially when she even
acknowledged our attempts to make right of the situationWe in no way look to
take advantage of anyoneWe have customer spread throughout the country and even
international and conduct ourselves in a very professional manner and always
strive to provide the best service and product possible
Sincerely,
AGAS Mfg Inc

At the time of the complain- Oct 2014, we offered the customer several resolutions. One of those resolutions was to ship back the flags for testing and review. She was unwilling to send back the flags and/or discuss any other resolutions. As stated clearly on her invoice "NO RETURNS AFTER ONE MONTHCustom made products are not
returnable". Since we have been unable to review the flags we cannot be sure if the issue is due to manufacturer defect or to customer misuse. Due to the fact the customer was unwilling to work with us to find a solution we have since closed the case. We feel that it is very unfortunate that we were unable to resolve this matter amicably. We pride ourselves on excellent customer service and are able to reach a reasonable and mutually beneficial resolution in 99.5% of the cases. It is our feeling that the customer now regrets not working with us initially and is now trying to blame us for her mistake

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
Shipping charges: Originally quoted $for shipping per invoice dated 9/25/14, but on 9/30/14, negotiated down to $Told if funds for order wired to and received by them by Tuesday, 9/30/14, shipment would be received by Friday, 10/3/In reviewing the *** shipping charts and based on the original $shipping quote, it would appear the shipment weighed about lbswhich would be equal to a ground shipping charge of $According to ***, ground shipments are delivered between and days, so if there was "courtesy" expedited shipping, it appears we paid that in the $fee we were charged
Problem resolution: Any offer to "fix" the multiple problems with the premium car flags were done so at an additional expense quoted to usThe various suggestions and ideas discussed to try were all tasks I was able to do and test myself in order to attempt to quickly have flags that would be satisfactory to sellHowever, everything suggested by AGAS and done from my end did not provide such a resultI was not prepared to ship the flags back to AGAS only to have them returned with untested "fixes" and more expenseAny "attempts to make right of the situation" by AGAS was lacking and unacceptableAGAS may "rarely have issues with" their car flags, but unfortunately this is clearly one of the "rare" occasions where the flags were manufactured resulting in sub-par quality(From their website: "All of our products undergo a thorough and vigorous quality assurance process before leaving our factory and being delivered to the warehouse where it will go through one last check before being sent out to the client." *** )Based on this statement, it would appear these steps were not followed
Also, let’s not forget the poles for the flags that were to be able to withstand highway driving did not stand up straight and broke in two(From their website under Premium Car Flags: "Or choose any of our unbreakable stiff poles which will stay up straight at high speeds." *** )
Timing of complaint filing: The issue may be over months old, but this is certainly not the first time the complaint has been raised with AGAS by us, and they are very well aware of that factIn addition, the statute of limitations is anywhere between 2-years, so this is well below that range
In conclusion: AGAS Manufacturing, Incprovided a poor product to our organization (after claiming the car flag would endure highway travel ) and was not actually interested or willing to truly make things right even after seeing pictures (available upon request) we sent to them of the flags falling apart and bunching upTheir claim is they offered to fix these flags and were declined, but the reality is the fixes they were offering were overall simple, yet time consuming, and able to be performed by me. Unfortunately, these fixes and repairs ultimately did not result in a satisfactory flag qualityTheir claims of providing wonderful car flag products is greatly exaggerated based on our experience and is an example of, at best, negligent misrepresentation
We continue to hope for AGAS’ cooperation and good conscience to do the right thing regarding this matter, i.e., refund our money, as these flags are not worthy to sell….or fly
Connie * P***
*** *** *** ***

From: Date: Mon, Aug 24, at 5:PMSubject: RE: ***To: ***@myRevdex.com.org***: I received the following and would initiate a response on your website but I am not locating a way to do that. However, I believe I did respond per my email to you back on 8/11. To my knowledge AGAS is not interested in taking care of these “fixes” at their expense…not now or in the past. I don’t know how else to convey to the Revdex.com that I am not confirming that this has been resolved and to publish that you have not heard back from me on this and case closed as if all is well and good is not acceptable. This company has been dishonest from the beginning as it pertains to this flag order. I don’t know what else can be said from my side other than that. I have written in great detail what occurred from the beginning all the way through and it should be very apparent they are not interested in doing the right thing….it’s only rhetoric from their side I have also provided pictures of the product they sent us, on another site, if you are interested in seeing what we were sold. *** Bottom line…whatever the end result is, I very much want my complaint to be available for others to access. As it stands today, I am not seeing any link that those details. Please advise

The credit for this order has already been issued and the money was returned.  We are sorry for the delay in processing your refund.
For your reference the credit memo number is [redacted] and the credit was issued to the card on 2/03.  
If...

you do not see the credit or need further information please let know.
Thanks
Elisabeth B[redacted]
AGAS Mfg Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you all for helping.
Regards,
[redacted]

From: <[redacted].com>Date: Mon, Aug 24, 2015 at 5:13 PMSubject: RE: [redacted]To: [redacted]@myRevdex.com.org
[redacted]:
 
I received the following and would initiate a response on your website but I am not locating a way to do that. 
 
However, I believe I did respond per my email to you back on 8/11.  To my knowledge AGAS is not interested in taking care of these “fixes” at their expense…not now or in the past.  I don’t know how else to convey to the Revdex.com that I am not confirming that this has been resolved and to publish that you have not heard back from me on this and case closed as if all is well and good is not acceptable.  This company has been dishonest from the beginning as it pertains to this flag order.  I don’t know what else can be said from my side other than that.  I have written in great detail what occurred from the beginning all the way through and it should be very apparent they are not interested in doing the right thing….it’s only rhetoric from their side.  I have also provided pictures of the product they sent us, on another site, if you are interested in seeing what we were sold. [redacted]
 
Bottom line…whatever the end result is, I very much want my complaint to be available for others to access.  As it stands today, I am not seeing any link that those details.
 
Please advise.

At the time of the complain- Oct 2014, we offered the customer several resolutions.  One of those resolutions was to ship back the flags for testing and review.  She was unwilling to send back the flags and/or discuss any other resolutions.  As stated clearly on her invoice "NO RETURNS AFTER ONE MONTH. Custom made products are not
returnable".  Since we have been unable to review the flags we cannot be sure if the issue is due to manufacturer defect or to customer misuse.  Due to the fact the customer was unwilling to work with us to find a solution we have since closed the case.  
We feel that it is very unfortunate that we were unable to resolve this matter amicably.  We pride ourselves on excellent customer service and are able to reach a reasonable and mutually beneficial resolution in 99.5% of the cases.   It is our feeling that the customer now regrets not working with us initially and is now trying to blame us for her mistake.

Review: In early 2013 I ordered a custom-made flag from A.G.A.S. I paid $243.54. When it arrived, I put it on my front yard flagpole and left it there. Within six months, the flag was so badly frayed that I took it down. I contacted A.G.A.S. hoping that they would suggest a repair or, best case scenario, have me return it and they would repair it. To my enormous surprise, the reply was that my flag had a 3-6 month life-span so there was nothing they could do. I WOULD NEVER HAVE PAID $243.54 FOR AN ITEM THAT WASN'T GOING TO LAST. I talked to customer service again and asked a supervisor WHERE on their website it gave this information. She assured me that it was there but was unable to find it. I was in shock- certainly the salesman never told me. I got the name of the owner ([redacted]) and had a long exchange of e-mails. It turns out that the "care" of this flag is to NOT leave it up overnight or in bad weather. I WAS NEVER GIVEN THIS INFORMATION so I left it up permanently. **. [redacted] never acknowledged my issues of not having been told about the life span and care of my flag. I certainly would have cared for it properly had I known. He "stands by his product" and blames ME for bad care and his only "offer" is for me to BUY (full-price) a new one. That is definitely not acceptable. Why weren't CARE instructions included with the flag when it was sent to me? None of this would have happened if I had been properly informed.Desired Settlement: I started out hoping that they would simply help me get it repaired. Once I learned about the 3-6 month life span and the proper care of the flag, none of which I had ever heard of before, I feel that they should replace the flag. The purchase went on over a several week period since a template had to be made so I had a lot of correspondence with the salesman ([redacted]) and he had plenty of opportunity to advise me.

Business

Response:

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