Agave Apartments

To Whom It May Concern, In regards to complaint ID # [redacted] a work order was placed on 8/17/for the light in the bathroom not workingThis is the first work order placed in the office with regards to this situationThe work order was placed with no permission to enter if the residents were not homeattempts were made by maintenance staff to gain access to the apartment to complete this work orderThe last attempt was made on 8/21/Due to not being able to gain access to the apartment to complete the work order, the work order was closed outThe resident came back into the office again on 8/28/to place another work order for this issueEven though this work order also came in with no permission to enter, the maintenance staff were able to gain access and the light fixture in the bathroom was replaced successfullyWe will not offer any kind of compensation to the resident as the resident failed to provide us with specific appointment blocks when not granting us permission to enter which delayed our maintenance staff from completing the work order in a timely mannerIf you have any questions, please give me a call at [redacted] Thank youRosanne D [redacted] Community ManagerAgave ApartmentsCAPILANOPROPERTIES

To Whom It May Concern,In regards to complaint ID # ***, a work order was placed on 8/25/for the leaking Ale as well as the leak in the bathroomThis is the first work order placed in the office with regards to this situationMaintenance staff returned the work order back to the office as
being completedWe were unaware that this issue was continuing until the resident placed another work order with the office on 9/24/Maintenance immediately addressed the issue by repairing the condensation leaking from the A/C vent, repairing both bathroom doors and repairing the leak under the bathroom sinkThe resident did place another work order on 9/29/for maintenance to complete the repair by finishing off closing the wall from the leak repairAll work was completed on 10/3/15.We have completed all repairs necessary in regards to the original work order placed by the residentIf further repairs are needed, new work orders will need to be placed either on-line or in person in our office. If you have any questions, please give me a call at ***Thank you.Roseanne D***Community ManagerAgave ApartmentsCAPILANOPROPERTIES

In response to Complaint ID# [redacted], The issue was first reported to the office on 12,/22/2012. At that time,the front  burner on the stove was replaced (see attached copy of work order). The next work order we received wasn't until 3/3/2014 over a year after the first work order. The front...

burner was again replaced (see attached copy of work order). We did receive another work order 6 months later on9/17/14. We again replaced the burner and the maintenance technician  noted that the burner in question was heating to 649 degrees F (see attached copy of work order). The resident then came in again on 1/20/15 to report this problem again. Maintenance looked at the stove and determined the knobs were no longer functioning properly and a brand new stove was placed in the apartment on2/4/15.We do not feel a refund or adjustment of the bills is necessary. Each time the issue was r:eported it was repaired in a timely  manner. Each time it was repaired the stove was functioning properly. The resident continued to place other work orders in between  the work orders for the stove and there was never any mention on any of those work orders that the stove was not functioning. When the stove was unable to be repaired, a brand new stove was ordered and placed in the apartment in a timely manner.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom It May Concern,In regards to complaint ID # [redacted] a work order was placed on 8/17/15 for the light in the bathroom not working. This is the first work order placed in the office with regards to this situation. The work order was placed with no permission to enter if the...

residents were not home. 3 attempts were made by maintenance staff to gain access to the apartment to complete this work order. The last attempt was made on 8/21/15. Due to not being able to gain access to the apartment to complete the work order, the work order was closed out. The resident came back into the office again on 8/28/15 to place another work order for this issue. Even though this work order also came in with no permission to enter, the maintenance staff were able to gain access and the light fixture in the bathroom was replaced successfully. We will not offer any kind of compensation to the resident as the resident failed to provide us with specific appointment blocks when not granting us permission to enter which delayed our maintenance staff from completing the work order in a timely manner. If you have any questions, please give me a call at [redacted]Thank you.Rosanne D[redacted]Community ManagerAgave ApartmentsCAPILANOPROPERTIES

To Whom It May Concern,
In regards to complaint ID # [redacted] a work order was placed on 8/17/15 for the light in the bathroom not working. This is the first work order placed in the office with regards to this situation. The work order was placed with no permission to enter...

if the residents were not home. 3 attempts were made by maintenance staff to gain access to the apartment to complete this work order. The last attempt was made on 8/21/15. Due to not being able to gain access to the apartment to complete the work order, the work order was closed out. The resident came back into the office again on 8/28/15 to place another work order for this issue. Even though this work order also came in with no permission to enter, the maintenance staff were able to gain access and the light fixture in the bathroom was replaced successfully. We will not offer any kind of compensation to the resident as the resident failed to provide us with specific appointment blocks when not granting us permission to enter which delayed our maintenance staff from completing the work order in a timely manner. If you have any questions, please give me a call at [redacted]Thank you.
Rosanne D[redacted]Community ManagerAgave ApartmentsCAPILANOPROPERTIES

In response to Complaint ID# [redacted], The issue was first reported to the office on 12,/22/2012. At that time,the front  burner on the stove was replaced (see attached copy of work order). The next work order we received wasn't until 3/3/2014 over a year after the first work order. The front...

burner was again replaced (see attached copy of work order). We did receive another work order 6 months later on9/17/14. We again replaced the burner and the maintenance technician  noted that the burner in question was heating to 649 degrees F (see attached copy of work order). The resident then came in again on 1/20/15 to report this problem again. Maintenance looked at the stove and determined the knobs were no longer functioning properly and a brand new stove was placed in the apartment on2/4/15.We do not feel a refund or adjustment of the bills is necessary. Each time the issue was r:eported it was repaired in a timely  manner. Each time it was repaired the stove was functioning properly. The resident continued to place other work orders in between  the work orders for the stove and there was never any mention on any of those work orders that the stove was not functioning. When the stove was unable to be repaired, a brand new stove was ordered and placed in the apartment in a timely manner.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To Whom It May Concern,
In regards to complaint ID # [redacted] a work order was placed on 8/17/15 for the light in the bathroom not working. This is the first work order placed in the office with regards to this situation. The work order was placed with no permission to enter...

if the residents were not home. 3 attempts were made by maintenance staff to gain access to the apartment to complete this work order. The last attempt was made on 8/21/15. Due to not being able to gain access to the apartment to complete the work order, the work order was closed out. The resident came back into the office again on 8/28/15 to place another work order for this issue. Even though this work order also came in with no permission to enter, the maintenance staff were able to gain access and the light fixture in the bathroom was replaced successfully. We will not offer any kind of compensation to the resident as the resident failed to provide us with specific appointment blocks when not granting us permission to enter which delayed our maintenance staff from completing the work order in a timely manner. If you have any questions, please give me a call at [redacted]Thank you.
Rosanne D[redacted]Community ManagerAgave ApartmentsCAPILANOPROPERTIES