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Agawam Medical Supply Corp.

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Agawam Medical Supply Corp. Reviews (1)

Filled my prescription with a knee support but the script required a hinged knee brace. Agawam Medical Supply filled my script with a knee support but the script required a hinged knee brace, which are very different devices. A couple of months had passed without my needing to wear the brace but when I did need it, the first time I opened it, I realized it was not what the script required because I had one for my other leg that WAS the hinged knee brace. I called to request an exchange, they refused claiming it was out of the 7 day exchange period. The product was unused and they had filled it with the WRONG thing to start with so they should have exchanged it. Now I had to get the hinged knee brace elsewhere so I believe they should refund my money (I will return the unused product) and they should reimburse the insurance company who will end up paying for two devices, one which was not what was prescribed. In addition, they cleared the charge through the insurance company before they would sell me the WRONG PRODUCT. But the insurance company processed the claim wrong so Agawam Medical Supply is sending me bills. I advised them twice that the insurance company processed it incorrectly and they need to call the insurance company - I am not responsible for the bill. I also called the insurance company ON AGAWAM MEDICAL SUPPLY's behalf to make sure the claim was reprocessed yet I continue to receive invoices from them. I wonder how many other clients have been forced to pay when the insurance company makes an error since Agawam Medical Supply refuses to take action with the insurance company.Desired SettlementSince I had to replace the device with the correct one elsewhere, I expect Agawam Medical Supply to refund me the copay I paid and to refund the insurance company for the cost. I will return the UNUSED knee support to Agawam Medical Supply.Business' Initial Response After reviewing the complaint and looking into the clients chart Agawam Medical Supply dispensed exactly what the Dr. ordered and the client signed the paperwork that stated what was received. We have a return policy of no returns after 7 days and bathroom and wearable items are non-refundable. It has been 5 months since the product was received by the client, unfortunately we cannot take the item back.Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)The script specified a knee BRACE, what I received was a knee SUPPORT - they are completely different items. The company seems to believe that I am a medical professional and should have known the difference. I am not a medical professional so I trusted the company to fill the script correctly, which they did not do. I received a knee brace for the other knee and both scripts were written exactly the same so I know that they could have filled the script correctly but they did not.Business' Final Response Agawam Medical Supply Corp response is still the same. If the customer had tried the product on when they were in our store instead of waiting 5 months to try it on, we would of known if it was in fact the wrong product. Unfortunately we can not take the product back.

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Description: Hospital & Medical Equipment & Supplies

Address: 838 Suffield St, Agawam, Massachusetts, United States, 01001-2928

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