Age To Age Automotive, Inc

Son had his car towed to this facility by MSP, upon arrival @ facility We were told it would cost $I told the desk clerk it was only towed miles, he said he doesn't set the priceI tried to pay with a valid credit card he then proceeds to tell me that they only accept cash, as I started walking out the door I said I thought this was a Christian business, he then went into a rage and told me to get the *** out and my son couldn't get his car until Monday as I walked to my car he followed me and told I wasn't allowed on the property then called me an old fat ***I did not provoke this person and believe this is totally unacceptable behaviorBesides the price gouging no one, especially a senior citizen should be treated like thisI hope this doesn't fall on deaf earsJoe b***

As usual the complaining customer only gives an incomplete ,one sided story. Mrs [redacted] brought her vehicle in to have an hvac blower problem diagnosed. We found a failed resistor assembly, and a wire that someone had installed to run the blower motor all the time. we removed the failed resistor...

assembly as well as the wire that someone had installed that altered the factory wiring harness, making it unsafe to leave that way. we also removed the blower motor for inspection and identification. we wrote an est to properly repair the vehicle. there was no way to safely put the vehicle back together without repairing the harness and the resistor and the blower motor. The reistor was bad, the harness was damaged by someone else trying to rewire the vehicles harness. The blower motor was recommended to replace at same time as resistor. the wiring harness was written up to be properly repaired.   Mrs [redacted] said she was going to bring the vehicle back at a later date to get repaired. after recieving a phone call we offered to give here old parts back to here. she refused to come and pick up her old parts. Mrs. [redacted] was very argumentative.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]I wasn't argumentive. The problem I have with age to age automotive is that I was uninformed that the company keep my truck parts. It really shouldn't matter if I'm getting the repair done their or any where else my truck parts belonged to me. So not returning my truck parts and leaving me to believe my parts where properly replaced is bad business. It took me a week to repair my truck parts just to find out my parts where not put back in my truck all along at age to age automotive know for a week they had my truck parts. To me that's stealing my truck parts should have been put back in their rightful place after there inspection or I should have been made aware that age to age automotive was going to keep my parts, which I have never had a auto company keep my parts if I didn't get the work done. What is the use of my working truck part ( blower motor ) if I one had to call after a week to say hey your company still has my truck part being it was  under 40 degrees that week and I have had two heart surgeries I couldn't just not have working heat in my truck. When I replaced the parts that when I noticed my truck parts where missing. Which at the time I was upset that a auto company would keep my parts and not tell me , which is stealing. So yes age to age automotive when called to ask why my truck parts was not replaced he got up he was rude and told me he didn't want me truck parts that I was more then welcome to come and get my parts. The problem is age to age automotive didn't pay for my truck parts those truck parts belonged to me and I was not aware they keep my truck parts which is stealing age to age automotive knew all week they had my truck parts and said nothing. What if I wanted to take my truck to another automotive company to look at my truck how would they diagnose my hvac with no parts. 
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]