Agee & Associates Insurance Agency, Inc.

The part needed was a national back ordered part with no eta on availability, we were able to find one at another dealer across the country and had it shipped in and will make the repair and be reimbursing the customer as well for their rental expenseWe have contacted the customer and
have resolved the repair and the customer complaint.
Thank you
*** ***

I have resolved this case, the customers had been given a rental for a few days
to help with the time and the vehicle has now been repaired and picked upI have also worked with the customer to discount the bill for the delay in the repair time

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***

We have gotten approval to refund [redacted] the whole amount of [redacted] Ford does not have rental reimbursement without the customer having a extended warranty as well. But we worked with Ford to get this refund worked out and will notify the customer and let them know we will be sending...

their refund check out.I apologize for the convenience and thank you for letting me know about this issue
 
Thank you
Mike S[redacted]
General Manager

Talked with [redacted] today and will review with our service dept tomorrow and follow up with [redacted]

Arrow Exterminators is one of the most unprofessional organizations that I have dealt with. First, they send you "advertisements" which look like bills to trick you into paying for their services. Second, they call repeatedly even when I said no thank you 5 different times. Third, when I did give them a chance to come by and provide me a quote, they did not show up and when I called back, I was asked if they could call me back later. Fourth, since the previous homeowner had the termite silos in the ground, Arrow (without prior notice) came by and ripped half of them up out of my ground, leaving holes everywhere for my children to twist their ankle in. And then, for the silos they were to incompetent to remove, they removed the caps, removed the media inside, and left them in my yard. What a sad excuse for a professional company. Here is my number if they want to attempt to apologize. [redacted] - [redacted]

We Have responded and talked with Mr. [redacted] and have resolved this issue at this time.
 
Thank you

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,[redacted]

I have tried to reach the customer by phone and email and left messages both ways to discuss the visit but have not been able to reach them. The lights in question look as though they are reflectors but in actuality they are lights and should be lit when lights are on. The customer has said...

they checked all the functioning lights previously so there may have been some confusion on these as they could not have been working and were maybe thought of as reflectors. We did have a 2nd technician who looked over the lights during check out and noticed they were not lit when the car was pulled into our shop also. We definitely did not commit Fraud or any intentional act to remove the bulbs.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this...

resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted] I have worked out the problem I had with the dealership. Thank you