Agee Sewer & Drain

Lance purchased a [redacted] from Isaac Motors and within one week only he burnt the engineIsaac Motors took his car back even though it was an as is agreement and with good faith switched it for a [redacted] ! He took the car for a few weeks, missed his payment and was repossessed for defaulting his payment and insurance The car came back with the whole passenger side hit and damaged We helped him get his vehicle back and even promised him to help him fix his whole side for $And give him a free loaner next week while it is being repaired! We really went the 2nd mile with this customer and hope he appreciates it!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint It seems to me that Issac Motors wants to continue to go back & fourthNow that I'm not on their premises it seems that they want to discredit my characterThey try to seem as if they are willing to help but in reality they're just trying to make a good name for their businessIf I was not able to make payments due to paying for repairs, I was not able to make the first paymentsIsaac Motors was not willing to help me until I contacted Revdex.comI'm not willing to put any more money into this project to continue to be screwed over and over againThis is beyond ridiculous that you have to beg for your money backThis is the first and last time I will ever in my life do business with such unprofessional individualsI'm not understanding how a customer Issac Motors claim they try to help continue to have to beg them for their money backIf Isaac Motors care and wants to help, they would give me my money back so that I can continue to provide for my childThis is so unrealistic that Issac Motors want to play victim when they're selling unreliable vehiclesIf they cared for their customers like they say they do, they would have an well trained mechanic check each and every car in full detailTest driving the cars before purchase does not prove the vehicle will not have future issuesIn all cases, clearly the future issues occur immediately once purchasedThey know that people need transportation, so therefore they vehicles are only made to be test driven a few blocks down but not made to be dependableIf Isaac Motors really want to help as they continue to mention, they would help me by refunding me my depositIf I'm continuing to say I want my refund back and Issac Motors continue to say they want ti help, see how much if a burden this has in me, they would do what the customer askI do not understand why I have to go threw hoops to get something I worked for back from a businessHow are you conducting a business claiming to help customers but continue to stress the customerPlease, so that this situation can end, refund the deposit, that would please meIf you are stating that you're wanting to help and care about your customers, this situation would be over and done with [Provide details of why you are not satisfied with this resolution.] Regards,

All of comments made are completely incorrectCustomer bought Cadillac as mentioned earlier, came complaining the next day and had not fixed anything on the car Even though the car was as is, we offered to switch the vehicle to another higher model Nissan Altima and inform the customer to test drive and bring in the mechanic to check the vehicles as clearly she had no experienceOf course she had signed a nonrefundable down payment contract with an as is policy on any issue, but we did our Best to accommodate her She drove it and said it was a great car and took it and had the car for almost weeks missed two payments with horrible communication Her car was hereby repossessed as she defaulted her contractWe still called her again asking her to make her current payments and that we will repair any issues that she needs on her Nissan Altima free of cost just for her convenience as there is no major issues whatsoever on the car. We strive to help our customers but we do not change the standards of our good standing business to comply with the demands of unreasonable customers. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I'm so annoyed with the back and forth with this businessYes the manager told me upon arrival of collecting my belongings that they would fix the carHe stated that if I stop with the reviews, he'll work with meHe told me to call him the following day, which I did but I was told he was with a customerEvery day after that I have not been able to reach anyoneI would call and the reps would tell me that he's on vacation and that the owner is with the customerI called the day he was suppose to be back in the office and he was busy stillI'm just fed up at this point and so mentally drained with the entire situationI do not understand why Issac Motors won't just refund me my hard earned moneyTheir prolonging this whole situation over someone else's moneyJust refund my money and this entire issue will be resolvedI understand that you want to help but the unprofessional acts are just annoyingThey say that they want to help and work with you while you're in their property but its something different when you leaveI didn't want it to come to this but this is my only option at this pointJust please refund me my money, this is taking to much of my time that I will never get back over my own money
[Provide details of why you are not satisfied with this resolution.]
Regards,

We did our very best in our answer to address all the issues using facts and logical reasons which we don't think the consumer did by saying we haven't solved her problemsShe is still claiming she bought a Cadillac and it was actually an CTSShe bought it with no warranty, we still switched the whole car for her the next day to another higher year model car that she is still failing to make on time payments on and also failing to maintain insurance on the carWe strive to please only good customers

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

We attempted to solve this customers issue multiple times but get nothing but disrespect back. Besides there is no refund as  you defaulted your contract and missed two payments and the vehicle has been already involuntarily repossessed.  We can try to still help you if you come into the business with the  payments that you missed and any repo fees.  We did not want to keep on going back-and-forth on messages and emails and phone calls as that also waste our time as much of it wastes yours. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  It seems to me that Issac Motors wants to continue to go back & fourth. Now that I'm not on their premises it seems that they want to discredit my character. They try to seem as if they are willing to help but in reality they're just trying to make a good name for their business. If I was not able to make payments due to paying for repairs, I was not able to make the first payments. Isaac Motors was not willing to help me until I contacted Revdex.com. I'm not willing to put any more money into this project to continue to be screwed over and over again. This is beyond ridiculous that you have to beg for your money back. This is the first and last time I will ever in my life do business with such unprofessional individuals. I'm not understanding how a customer Issac Motors claim they try to help continue to have to beg them for their money back. If Isaac Motors care and wants to help, they would give me my money back so that I can continue to provide for my child. This is so unrealistic that Issac Motors want to play victim when they're selling unreliable vehicles. If they cared for their customers like they say they do, they would have an well trained mechanic check each and every car in full detail. Test driving the cars before purchase does not prove the vehicle will not have future issues. In all cases, clearly the future issues occur immediately once purchased. They know that people need transportation, so therefore they vehicles are only made to be test driven a few blocks down but not made to be dependable. If Isaac Motors really want to help as they continue to mention, they would help me by refunding me my deposit. If I'm continuing to say I want my refund back and Issac Motors continue to say they want ti help, see how much if a burden this has in me, they would do what the customer ask. I do not understand why I have to go threw hoops to get something I worked for back from a business. How are you conducting a business claiming to help customers but continue to stress the customer. Please, so that this situation can end, refund the deposit, that would please me. If you are stating that you're wanting to help and care about your customers, this situation would be over and done with.
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  To all parties involved,Due to the language & literature of the response from Isaac Motors representative, shows the professionalism status of the company. For the rep to state I did not spend a penny on repairs is falsified documentation. The same day of purchase the vehicle was pulled by an former friend of mines, who is an mechanic. He also serviced the muffler along with A/C repairs. The Altima that Isaac Motors is referring to was worst. They sold me an vehicle that was previously wrecked that had even more problems. This car was not in my possession longer than 4 days, the car was towed. The Altima had a blow out that I had to replace out of my own pocket due to the car not provided with a spare. I went to a family outing, 4 hour drive & the began to smoke uncontrollably after oil started to leak & burn. The dashboard was poorly put together, which cause operational issues. As far as the insurance, I paid for before seeing the original vehicle I was suppose to get went bad. I prepaid for the 07 Infinity, saw how poorly that vehicle was on the inside, I choose not to purchase that vehicle. I was not able to switch the insurance to the Cadillac the same day. Following day I had the insurance switched over to the Cadillac, as I stated previously before, the vehicle had issues. Then due to the continuous of vehicle issues the insurance company refused to place insurance on the Altima, stating the cars were not reliable. I had to pay for another policy with another insurance provider once again, information was forwarded to Isaac Motors. This shows you exactly how poor business is provided through or with Isaac Motors. I asked for a vehicle that was worth my $1700, the owner Isaac stated that he wants $800 more. The particular vehicle he wanted more money for had low mileage with no mechanical issues. Instead of providing good quality service, the business is all about gaining financial services. He didn't want to work out a deal for a reliable car, he just wanted more funds. Which shows in the response, rep is responding about payments, not a resolution to provide assistance with resolving the vehicle issues. How am I able to make a payment on time if I'm spending money on repairs. The rep stated in the response that the car showing only maintenance, which only would appear if the vehicle needed service. If the vehicle didn't need service, the maintenance wouldn't appear correct. Isaac Motors offered to fix the issues but wanted more money. The contract states "As Is" as far as the way the car looks, not the service & maintenance of the vehicle. I did not sign a contract that states if the car breaks down or need service repairs it'll come out my own pocket. Neither did I sign a document that states I will not receive my down payment back. Nothing in the contract with my signature shows that I would be responsible for repairs for the vehicle. This business has a lot of bad reviews reporting that their vehicles are not reliable. Previous customers reported on their website that their vehicles has broken down as well. I currently have pictures, videos and receipts showing all services lights that are on.I'm not asking for the funds I paid out if my own pocket. I'm asking for my down payment back so that I can purchase a vehicle that's reliable to take care of my child.[Provide details of why you are not satisfied with this resolution.]
Regards,

Dear sirs,This complaint has a lot of false accusations and is believed to be fake. This customer did purchase the car on that date but did not spend a penny on any repairs as she came to us the next day and we exchanged her vehicle. We did that on good faith even though she had a nonrefundable as...

is contract. We believe that this complaint is fake as it is not common sense that there is a transmission light in her dash as there is no such thing. That would only appear in a code. She had no check engine light on, only maintenance required that gave no codes. The Ac just needed a can of freon. We switched her car the next morning at no cost to her for an 08 [redacted] that she drove and liked but now has missed a first payment already for. Also insurance coverage was not added on the car which is a contract requirement. We do every effort to please and satisfy our customers needs even though she has signed an AS IS non-refundable contract. Thank you

Lance purchased a [redacted] from Isaac Motors and within one week only he burnt the engine. Isaac Motors took his car back even though it was an as is agreement and with good faith switched it for a [redacted]!  He took the car for a few weeks,  missed his payment and was...

repossessed  for defaulting his payment and insurance.  The car came back with the whole  passenger side hit  and damaged.  We helped him get his vehicle back and even promised him to help him fix his whole side for $500 And give him a free loaner next week while it is being repaired!  We really went the 2nd mile with this customer  and hope he appreciates it!